070888 is the shortname for A Weetman - neither of these seem to work
I'm specifying the correct ldap attribute, it's just not working!
Has anyone succeeded in getting external auth working with open directory?
Regards,
Guy
This email and any attachments are confidential and are intended
Ah, ok.
The docs say prevents users from being added to any *additional* group
I had supposed it was referring to auto creation of ldap groups. That
additional is a bit misleading, if it could go in the next version
that would be great.
Thanks,
G
On 09/06/11 17:18, Kevin Falcone wrote:
On
Thanks. It worked.
Now I'd like to install RT within the LAMPP environment so I used the following
command to configure it:
./configure --prefix=/opt/rt3 --with-web-user=rt_user --with-web-group=rt
--with-db-dat
ith-db-type=mysql --with-rt-group=rt
Hi all,
I'm just want to know if there are more things I can customize at the RT
interface, not only Page, Header, Page content, Page title and the Buttons.
Otherwise I will just edit the css files like I did RT3.8. But I am just
curious if I can do it directly from the interface. :)
Thank
Hi,
I guess I'm not getting this right.
I'd like that a user, upon login, were able to only see the tickets for
which they are a requestor (in a given queue).
Let's say I have a group G and a queue Q. If rights for G on Q are
Create tickets and View queue obviously they see all tickets in
Giuseppe,
I will not give the Everyone group rights other than Create Ticket and
ReplyToTicket (and this is only to get the email side of things working
properly).I also would not give any rights to the Unprivileged group.
For your purposes I would suggest you give the Requestor Role rights to
Hi,
Bugging me for days, I'm sending an email to RT to create a ticket,
the address already exists in the database.
I send it, it fails and I receive back 3 emails
1. User creation failed in mailgateway: Name in use
2. User 'xxx@xxx' could not be loaded in the mail gateway
3. RT could not load
Robert-356 wrote:
Hi,
Bugging me for days, I'm sending an email to RT to create a ticket,
the address already exists in the database.
I send it, it fails and I receive back 3 emails
1. User creation failed in mailgateway: Name in use
2. User 'xxx@xxx' could not be loaded in the mail
Uhm...
it seems not to behave like I would like to.
Basically I have a privileged user U that is part of group G.
On queue Q group G has right to show/modify/reply, whereas the system
privileged group does not have any right on the queue.
Also, on queue Q role Requestor has right to
On Thu, Jun 09, 2011 at 09:57:49PM +0700, Ivan Shmakov wrote:
I was able to successfully configure RT and Apache to use
Kerberos for authentication, roughly as shown below. However,
now I'm somewhat concerned about the lack of authentication in
rt-mailgate(1) (Debian
On Fri, Jun 10, 2011 at 08:13:34AM +0100, Guy Baxter wrote:
070888 is the shortname for A Weetman - neither of these seem to work
I'm specifying the correct ldap attribute, it's just not working!
Has anyone succeeded in getting external auth working with open directory?
Please show the
On Fri, Jun 10, 2011 at 08:42:14AM +0100, Giuseppe Sollazzo wrote:
Ah, ok.
The docs say prevents users from being added to any *additional*
group I had supposed it was referring to auto creation of ldap
groups. That additional is a bit misleading, if it could go in the
next version that would
On Fri, Jun 10, 2011 at 02:33:33AM -0700, declaya wrote:
I'm just want to know if there are more things I can customize at the RT
interface, not only Page, Header, Page content, Page title and the Buttons.
Otherwise I will just edit the css files like I did RT3.8. But I am just
curious if I
On Fri, Jun 10, 2011 at 09:01:50AM +0100, Ich Wersonst wrote:
Thanks. It worked.
Now I'd like to install RT within the LAMPP environment so I used the
following command to
configure it:
./configure --prefix=/opt/rt3 --with-web-user=rt_user --with-web-group=rt
--with-db-dat
On Fri, Jun 10, 2011 at 01:45:55PM +0100, Giuseppe Sollazzo wrote:
Uhm...
it seems not to behave like I would like to.
Basically I have a privileged user U that is part of group G.
On queue Q group G has right to show/modify/reply, whereas the
system privileged group does not have any right
Hi Kevin,
that was my first thought - however in global group rights all
checkboxes in general/staff/admin rights are unticked for System, Roles,
and for the given user group.
Or is it maybe how I shoudl manage this, by adding show ticket to the
global one?
Just in case I have explained
hi, thnx for the quick reply
No we use RT::Authen::ExternalAuth rather than externalauth for ldap.
(internal users only)
the users have been created as valid users in the RT
database, RT just seems to have an issue locating them and allowing them
to
send the mail in.
Other mail users that are
The fist question Giuseppe , is user U privileged or not?
If not then by default he should have been redirected to
SelfService/index.html, which again by default should only display
/SelfService/Elements/MyRequests
If he is privileged (then I would ask why? -- because according to what you
Sorry Giuseppe I don't have much knowledge of the LDAP plugin.
Under normal circumstances (ie RT auth), I would write script to go through the
users need changing and set Privileged to 0
foreach $MyUserId (@my_users_to_change) {
my $u=RT::User-new(RT::SystemUser);
my ($id, $msg) =
Hi Raed,
thanks for your very kind help.
I was hoping for the capability of running bulk operations on users to
be added to the user interface at some point :-)
G
On 10/06/11 16:12, Raed El-Hames wrote:
Sorry Giuseppe I don't have much knowledge of the LDAP plugin.
Under normal
We're looking at getting some end-user training. I've contacted Best
Practical, and I'm also looking for any organizations that might provide
webinars or other training. Anyone know of any organizations in the
Pacific North West that might provide training?
How do people go about training their
Kevin Falcone falc...@bestpractical.com writes:
On Thu, Jun 09, 2011 at 09:57:49PM +0700, Ivan Shmakov wrote:
[…]
Also, I wonder, is it possible to make RT refer to LDAP for
certain information (like: login name, real name, e-mail, etc.)
about its users? It could easily become a painful
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