[rt-users] AdminCC and requestor mailings
Hello. I'm using group for AdminCC the queue. Eventually, member of AdminCC created ticket, so he became requester. When owner of ticket reply him, requestor receives duplicate email notification: one for requestor, and the same for AdminCC. Is there any way to get rid of duplicate emails? RT4. -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
[rt-users] RT4 rt-server fcgi
Hello. I'm using RT4. While it's clear how to run it with nginx, it's still not clear for me, is there an init script for rt-server to put it to appropriate runlevel? -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] AdminCC and requestor mailings
Hi, As long as template and condition for notification scrips match then it's recommended to join them into one scrip. For example On C notify X with template T and On C notify Y with template T get joined into On C notify X and Y with template T. On Sat, Jun 18, 2011 at 10:05 AM, Vitaly Tskhovrebov v...@chgk.info wrote: Hello. I'm using group for AdminCC the queue. Eventually, member of AdminCC created ticket, so he became requester. When owner of ticket reply him, requestor receives duplicate email notification: one for requestor, and the same for AdminCC. Is there any way to get rid of duplicate emails? RT4. -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html -- Best regards, Ruslan. 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Couldn't create object
Hello. Taking error like: Couldn't create object file /opt/rt4/var/mason_data/obj/3452818388/standard/Admin/Queues/Scrips.html.obj: Permission denied apache is running under apache user. [root@nixtool Queues]# ls -l total 92 -rw-r--r-- 1 apache apache 3965 Jun 13 11:52 CustomFields.html.obj -rw-r--r-- 1 apache apache 4733 Jun 13 03:04 GroupRights.html.obj -rw-r--r-- 1 apache apache 9570 Jun 13 03:04 index.html.obj -rw-r--r-- 1 apache apache 23046 Jun 13 03:04 Modify.html.obj -rw-r--r-- 1 apache apache 14226 Jun 14 07:33 People.html.obj -rw-r--r-- 1 apache apache 3637 Jun 13 11:52 Templates.html.obj [root@nixtool Queues]# pwd /opt/rt4/var/mason_data/obj/3452818388/standard/Admin/Queues So it's created somehow other files. What's wrong with Scrips? RT4 -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Couldn't create object
Hi, Do `ls -la`. Probably dir itself is not writable. On Sat, Jun 18, 2011 at 4:50 PM, Vitaly Tskhovrebov v...@chgk.info wrote: Hello. Taking error like: Couldn't create object file /opt/rt4/var/mason_data/obj/3452818388/standard/Admin/Queues/Scrips.html.obj: Permission denied apache is running under apache user. [root@nixtool Queues]# ls -l total 92 -rw-r--r-- 1 apache apache 3965 Jun 13 11:52 CustomFields.html.obj -rw-r--r-- 1 apache apache 4733 Jun 13 03:04 GroupRights.html.obj -rw-r--r-- 1 apache apache 9570 Jun 13 03:04 index.html.obj -rw-r--r-- 1 apache apache 23046 Jun 13 03:04 Modify.html.obj -rw-r--r-- 1 apache apache 14226 Jun 14 07:33 People.html.obj -rw-r--r-- 1 apache apache 3637 Jun 13 11:52 Templates.html.obj [root@nixtool Queues]# pwd /opt/rt4/var/mason_data/obj/3452818388/standard/Admin/Queues So it's created somehow other files. What's wrong with Scrips? RT4 -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html -- Best regards, Ruslan. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Couldn't create object
On 6/18/2011 7:03 PM, Ruslan Zakirov wrote: Do `ls -la`. Probably dir itself is not writable. [root@nixtool Queues]# ls -la total 108 drwxr-xr-x 2 apache apache 4096 Jun 14 07:33 . drwxr-xr-x 10 apache apache 4096 Jun 13 11:49 .. -rw-r--r-- 1 apache apache 3965 Jun 13 11:52 CustomFields.html.obj -rw-r--r-- 1 apache apache 4733 Jun 13 03:04 GroupRights.html.obj -rw-r--r-- 1 apache apache 9570 Jun 13 03:04 index.html.obj -rw-r--r-- 1 apache apache 23046 Jun 13 03:04 Modify.html.obj -rw-r--r-- 1 apache apache 14226 Jun 14 07:33 People.html.obj -rw-r--r-- 1 apache apache 3637 Jun 13 11:52 Templates.html.obj -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
