Re: [rt-users] RT - Oracle db authentication as secondary methode

2011-06-20 Thread Asanka
Hi Thomas, thanks for the reply, I have removed all that MY_Oracle from the config file and its works. But when I go to select users it dont list database only users (I can see all the LDAP users) 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] RT second instance

2011-06-20 Thread Alex Vandiver
On Mon, 2011-06-20 at 05:36 +0300, kobo...@udvarhely.net wrote: [snip] So, it's a bug, mod_perl limitation or i'm missing something? It's a mod_perl limitation; if you want to tun more than one RT instance in an Apache instance, run them under fastcgi. - Alex 2011 Training:

[rt-users] logged out when requesting a ticket page

2011-06-20 Thread Obando, David DE - EV
Hi all, I upgraded an rt4 system manually for testing reason and imported a database from an 3.8.8 installation. Apart from the DB and the RT_SiteConfig.pm no changes/customizations have been done yet. I use Apache and mod_perl with the simple config: VirtualHost rt2.abc.de ### Optional

Re: [rt-users] RT second instance

2011-06-20 Thread k...@rice.edu
On Mon, Jun 20, 2011 at 05:36:07AM +0300, kobo...@udvarhely.net wrote: Hello, I installed a RT 4 under the standard /opt/rt4, with mysql database : rt4db, and rt4user/password mysql privileges. In apache is configured as virtualhost with mod_perl (2.0.4). Working great. Now i wanted to

Re: [rt-users] logged out when requesting a ticket page

2011-06-20 Thread Kevin Falcone
On Mon, Jun 20, 2011 at 12:50:13PM +, Obando, David DE - EV wrote: Hi all, I upgraded an rt4 system manually for testing reason and imported a database from an 3.8.8 installation. Apart from the DB and the RT_SiteConfig.pm no changes/customizations have been done yet.

Re: [rt-users] RT4 rt-server fcgi

2011-06-20 Thread Kevin Falcone
On Sat, Jun 18, 2011 at 10:07:19AM +0400, Vitaly Tskhovrebov wrote: Hello. I'm using RT4. While it's clear how to run it with nginx, it's still not clear for me, is there an init script for rt-server to put it to appropriate runlevel? I believe you're asking if there is an init script to

[rt-users] RT::Extension::Nagios

2011-06-20 Thread Giuseppe Sollazzo
Hi all, I'm trying to get RT::Extension::Nagios to work but I'm stuck and I can't totally understand why as there's nothing in the logs. My RT_SiteConfig.pm looks like this in the relevant bits: Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::LDAPImport RT::Extension::Nagios));

Re: [rt-users] RT::Extension::Nagios

2011-06-20 Thread Kevin Falcone
On Mon, Jun 20, 2011 at 03:31:07PM +0100, Giuseppe Sollazzo wrote: Hi all, I'm trying to get RT::Extension::Nagios to work but I'm stuck and I can't totally understand why as there's nothing in the logs. My RT_SiteConfig.pm looks like this in the relevant bits: Set( @Plugins,

Re: [rt-users] RT::Extension::Nagios

2011-06-20 Thread Giuseppe Sollazzo
Did you run make initdb? Do you have the On Create Update Nagios Tickets scrip? That scrip will log if it matches in the subject. Hi Kevin, thanks - I haven't. I can't find such info in the readme/wiki. Is there any example anywhere else? So basically, 1) There's no update nagios option in

Re: [rt-users] RT::Extension::Nagios

2011-06-20 Thread Kevin Falcone
On Mon, Jun 20, 2011 at 03:53:23PM +0100, Giuseppe Sollazzo wrote: Did you run make initdb? Do you have the On Create Update Nagios Tickets scrip? That scrip will log if it matches in the subject. Hi Kevin, thanks - I haven't. I can't find such info in the readme/wiki. Is there any

Re: [rt-users] RT::Extension::Nagios

2011-06-20 Thread Giuseppe Sollazzo
Ok - so I assume there's no way of having this to work when installed via cpan? G On 20/06/11 16:11, Kevin Falcone wrote: On Mon, Jun 20, 2011 at 03:53:23PM +0100, Giuseppe Sollazzo wrote: Did you run make initdb? Do you have the On Create Update Nagios Tickets scrip? That scrip will log

Re: [rt-users] RT::Authen::ExternalAuth?

2011-06-20 Thread Joshua Knarr
So RT 3.8.10 is working swimmingly well except for one possible post upgrade snag - two users (out of 100+) reported that after RT was restarted they were logged in as someone else. Any ideas? On Tue, 2011-06-14 at 15:17 -0400, Kevin Falcone wrote: On Tue, Jun 14, 2011 at 02:50:24PM -0400,

Re: [rt-users] AdminCC and requestor mailings

2011-06-20 Thread Kenneth Crocker
Vitaly, Sorry for the typo. This is the code we use: Condition: User Defined Action: Notify AdminCcs Template: Global template: Admin Correspond Stage: TransactionBatch Custom Condition Code: # Set initial values my $trans = $self-TransactionObj; my $ticket = $self-TicketObj; my

Re: [rt-users] AdminCC and requestor mailings

2011-06-20 Thread Vitaly Tskhovrebov
Thank you very much! I salute you, sir. On 6/20/2011 8:40 PM, Kenneth Crocker wrote: Sorry for the typo. This is the code we use: -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training:

Re: [rt-users] RT4 rt-server fcgi

2011-06-20 Thread Vitaly Tskhovrebov
On 6/20/2011 6:16 PM, Kevin Falcone wrote: external fcgi server? We don't include one. Thanks, Kevin. Why not? :-) I do understand it's maintainers' job to do so for OS they are responsible, but I'd like to have some reference script at last. -- Regards, Vitaly Tskhovrebov Senior System

Re: [rt-users] Blacklist and Bugzilla

2011-06-20 Thread Keith Edmunds
On Mon, 13 Jun 2011 10:48:15 +0100, k...@midnighthax.com said: The question, in case it's lost in the history, is why is the address being blacklisted (or how can I find out why the address is being blacklisted or, ultimately, how can I stop it being blacklisted). Any chance of a pointer to

Re: [rt-users] Blacklist and Bugzilla

2011-06-20 Thread Kevin Falcone
On Mon, Jun 13, 2011 at 10:48:15AM +0100, Keith Edmunds wrote: You should probably include a full log, rather than cherry picked parts of it. Fair comment. Here's the full log of a new ticket, up to the time when the 'blacklisted' message appears. I've put blank lines between each line to

[rt-users] RT error “Couldn't load user ''

2011-06-20 Thread Asanka Gunasekera
Hi I have installed RT4 and when I try to create a user I am getting an error RT error “Couldn't load user '' I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD