Hi,
I'm currently working on making a scrip for RT4 which should eventually
allow us to do the following:
- User fills in the CF ticket type: Incident, Problem or Change.
- User fills in the CF priority: 1, 2, 3 or 4. (in this setup we chose to
make this a CF so that we can restrict the
Hi all,
There is a login in /m/ but i only get redirected to the mobile IF after
loging in on the normal IF..
is this on purpose, or my RT is missconfigured somewhere?
Also, there is no mobile selfservice right? Would this be possible by adding
a branching logic to /m/index.html to use not
Dnia 2011-07-26, wto o godzinie 10:22 +0200, Bart pisze:
(...)
my $my_type = $self-TicketObj-CustomFieldValues('Type');
Use $self-TicketObj-FirstCustomFieldValue('Type') instead.
Regards,
--
Robert Wysocki
CONTIUM S.A., http://www.contium.pl
2011 Training:
Hi Robert,
Thanks for the reply, I've changed that setting but it doesn't seem to fully
solve my problem (I do notice a difference).
I've modified the scrip a little, it now looks like this:
my $my_type = $self-TicketObj-FirstCustomFieldValue('Type');
if ($my_type =~ /^I/) {
hi,
shouldn't you remove the trailing ; at the end of the line on the if
statement ?
if ($my_type =~ /^I/) {
$self-TicketObj-AddCustomFieldValue(Field = 'SLA', Value = 'Urgent');
};
should be
if ($my_type =~ /^I/) {
$self-TicketObj-AddCustomFieldValue(Field = 'SLA', Value =
Hi Raphaël,
I gave that a try just now, doesn't seem to make any difference :(
Best regards,
Bart
2011/7/26 Raphaël MOUNEYRES raphael.mouney...@sagemcom.com
hi,
shouldn't you remove the trailing ; at the end of the line on the if
statement ?
if ($my_type =~ /^I/) {
I might be wrong, but I seem to remember there was a specific privilege
to let a user edit their RT at a glance (e.g. by letting them redefine
the order of elements).
I'm having a look under Global-User Rights and nothing seems to match.
I've tried the ModifyGroupDashboard but naturally it's
On Tue, Jul 26, 2011 at 02:40:21PM +0200, Bart wrote:
The first problem I have is that the SLA is already set to the value
Normal, I see the scrip
running but it keeps saying Set SLA Low to Normal or similar for Urgent
(normal is ignored).
So I get a feeling it does something, but
On Tue, Jul 26, 2011 at 02:21:04PM +0100, Giuseppe Sollazzo wrote:
I might be wrong, but I seem to remember there was a specific
privilege to let a user edit their RT at a glance (e.g. by letting
them redefine the order of elements).
I'm having a look under Global-User Rights and nothing
Ah, thanks!
G
On 26/07/11 14:27, Kevin Falcone wrote:
On Tue, Jul 26, 2011 at 02:21:04PM +0100, Giuseppe Sollazzo wrote:
I might be wrong, but I seem to remember there was a specific
privilege to let a user edit their RT at a glance (e.g. by letting
them redefine the order of elements).
I'm
On Tue, Jul 26, 2011 at 02:38:45PM -0400, Kevin Garfield Robinson wrote:
I know that in order to allow tickets to be created the CreateTicket
permission has to be
given to Everyone. Like most permission schemes, is there a permission
override option for
That isn't true. You only
Thank you very much Kevin; that did the trick. Quick question, is there a way
for the system to respond with Permission Denied when clicking on New Ticket
in, other than the error message Queue could not be loaded.? I was hoping
the system would respond similarly to when Take a ticket is
Hello Randy,
It would be hard to reproduce this problem locally and debug remotly.
I believe you're using mod_perl and probably our tricky code that gets
name of a variable by a reference has problems your enviroment. Try
FastCGI, it may be easiest solution for you.
On Tue, Jul 26, 2011 at 10:12
I've read many threads on this issue but none of the suggestions have
worked for me.
I'm trying to move an existing 3.6.5 database to a new server to set
up a sandbox for testing the 4.x upgrade.
I have 3.6.5 installed and running on the new server with our plugins
and customizations.
On 07/26/2011 11:32 PM, Kevin Falcone wrote:
On Tue, Jul 26, 2011 at 10:29:19AM +1000, Jeff Fearn wrote:
On 07/26/2011 02:34 AM, Adam Thompson wrote:
Set($AutocompleteOwners, 1);
Compare the display time Tickets-New Search
With AutocompleteOwners: Time to display: 0.442697
Without
Hi All,
Within our relatively new instance of RT 3.8.10 an custom field is created for
the external ticket / reference number. Despite searches, possibly with wrong
words, on RT-Users and the Wiki the following question still remains:
The normal search box above doesn't return any matches on
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