[rt-users] Problem with making a custom scrip

2011-07-26 Thread Bart
Hi, I'm currently working on making a scrip for RT4 which should eventually allow us to do the following: - User fills in the CF ticket type: Incident, Problem or Change. - User fills in the CF priority: 1, 2, 3 or 4. (in this setup we chose to make this a CF so that we can restrict the

[rt-users] Mobile interface Questions

2011-07-26 Thread omaisz-takács dániel
Hi all, There is a login in /m/ but i only get redirected to the mobile IF after loging in on the normal IF.. is this on purpose, or my RT is missconfigured somewhere? Also, there is no mobile selfservice right? Would this be possible by adding a branching logic to /m/index.html to use not

Re: [rt-users] Problem with making a custom scrip

2011-07-26 Thread Robert Wysocki
Dnia 2011-07-26, wto o godzinie 10:22 +0200, Bart pisze: (...) my $my_type = $self-TicketObj-CustomFieldValues('Type'); Use $self-TicketObj-FirstCustomFieldValue('Type') instead. Regards, -- Robert Wysocki CONTIUM S.A., http://www.contium.pl 2011 Training:

Re: [rt-users] Problem with making a custom scrip

2011-07-26 Thread Bart
Hi Robert, Thanks for the reply, I've changed that setting but it doesn't seem to fully solve my problem (I do notice a difference). I've modified the scrip a little, it now looks like this: my $my_type = $self-TicketObj-FirstCustomFieldValue('Type'); if ($my_type =~ /^I/) {

Re: [rt-users] Problem with making a custom scrip

2011-07-26 Thread Raphaël MOUNEYRES
hi, shouldn't you remove the trailing ; at the end of the line on the if statement ? if ($my_type =~ /^I/) { $self-TicketObj-AddCustomFieldValue(Field = 'SLA', Value = 'Urgent'); }; should be if ($my_type =~ /^I/) { $self-TicketObj-AddCustomFieldValue(Field = 'SLA', Value =

Re: [rt-users] Problem with making a custom scrip

2011-07-26 Thread Bart
Hi Raphaël, I gave that a try just now, doesn't seem to make any difference :( Best regards, Bart 2011/7/26 Raphaël MOUNEYRES raphael.mouney...@sagemcom.com hi, shouldn't you remove the trailing ; at the end of the line on the if statement ? if ($my_type =~ /^I/) {

[rt-users] What permissions to edit RT-at-a-glance?

2011-07-26 Thread Giuseppe Sollazzo
I might be wrong, but I seem to remember there was a specific privilege to let a user edit their RT at a glance (e.g. by letting them redefine the order of elements). I'm having a look under Global-User Rights and nothing seems to match. I've tried the ModifyGroupDashboard but naturally it's

Re: [rt-users] Problem with making a custom scrip

2011-07-26 Thread Kevin Falcone
On Tue, Jul 26, 2011 at 02:40:21PM +0200, Bart wrote: The first problem I have is that the SLA is already set to the value Normal, I see the scrip running but it keeps saying Set SLA Low to Normal or similar for Urgent (normal is ignored). So I get a feeling it does something, but

Re: [rt-users] What permissions to edit RT-at-a-glance?

2011-07-26 Thread Kevin Falcone
On Tue, Jul 26, 2011 at 02:21:04PM +0100, Giuseppe Sollazzo wrote: I might be wrong, but I seem to remember there was a specific privilege to let a user edit their RT at a glance (e.g. by letting them redefine the order of elements). I'm having a look under Global-User Rights and nothing

Re: [rt-users] What permissions to edit RT-at-a-glance?

2011-07-26 Thread Giuseppe Sollazzo
Ah, thanks! G On 26/07/11 14:27, Kevin Falcone wrote: On Tue, Jul 26, 2011 at 02:21:04PM +0100, Giuseppe Sollazzo wrote: I might be wrong, but I seem to remember there was a specific privilege to let a user edit their RT at a glance (e.g. by letting them redefine the order of elements). I'm

Re: [rt-users] View queue via the web w/o ticket creation ability

2011-07-26 Thread Kevin Falcone
On Tue, Jul 26, 2011 at 02:38:45PM -0400, Kevin Garfield Robinson wrote: I know that in order to allow tickets to be created the CreateTicket permission has to be given to Everyone. Like most permission schemes, is there a permission override option for That isn't true. You only

Re: [rt-users] View queue via the web w/o ticket creation ability

2011-07-26 Thread Kevin Garfield Robinson
Thank you very much Kevin; that did the trick. Quick question, is there a way for the system to respond with Permission Denied when clicking on New Ticket in, other than the error message Queue could not be loaded.? I was hoping the system would respond similarly to when Take a ticket is

Re: [rt-users] Deep Recursion Error, rt-4.0.1

2011-07-26 Thread Ruslan Zakirov
Hello Randy, It would be hard to reproduce this problem locally and debug remotly. I believe you're using mod_perl and probably our tricky code that gets name of a variable by a reference has problems your enviroment. Try FastCGI, it may be easiest solution for you. On Tue, Jul 26, 2011 at 10:12

[rt-users] RT couldn't store your session when moving to a new server

2011-07-26 Thread Lee Hughes
I've read many threads on this issue but none of the suggestions have worked for me. I'm trying to move an existing 3.6.5 database to a new server to set up a sandbox for testing the 4.x upgrade. I have 3.6.5 installed and running on the new server with our plugins and customizations.

Re: [rt-users] Tuning RT4

2011-07-26 Thread Jeff Fearn
On 07/26/2011 11:32 PM, Kevin Falcone wrote: On Tue, Jul 26, 2011 at 10:29:19AM +1000, Jeff Fearn wrote: On 07/26/2011 02:34 AM, Adam Thompson wrote: Set($AutocompleteOwners, 1); Compare the display time Tickets-New Search With AutocompleteOwners: Time to display: 0.442697 Without

[rt-users] RT3 - Custom Field search box in at a glance

2011-07-26 Thread Stijn Jonker
Hi All, Within our relatively new instance of RT 3.8.10 an custom field is created for the external ticket / reference number. Despite searches, possibly with wrong words, on RT-Users and the Wiki the following question still remains: The normal search box above doesn't return any matches on