Hi.
After upgrade from RT 3.6.6 to RT 4.0.1 all HTML e-mail are not visualized
inline in webinterface.
In out RT_SiteConfig.pm there are
Set( $PreferRichText, 1);
Set( $TrustHTMLAttachments, 1);
Are there some other directives to use?
--
Luca Villani -
On Fri, Aug 05, 2011 at 05:02:41AM -0700, Yan Seiner wrote:
We're about to migrate RT to our own servers. During the transition
and testing phase, we want to run 2 side-by-side installations so we
can work with 3.8.10 and 4.0.1 and see which one works for us
better.
What's the best way to
Dominic Hargreaves wrote:
On Fri, Aug 05, 2011 at 05:02:41AM -0700, Yan Seiner wrote:
We're about to migrate RT to our own servers. During the transition
and testing phase, we want to run 2 side-by-side installations so we
can work with 3.8.10 and 4.0.1 and see which one works for us
On Fri, Aug 05, 2011 at 05:40:25AM -0700, Yan Seiner wrote:
That sounds like the way to go. I've looked around the wiki and
mod_fastcgi installation doesn't seem to be well documented. Any
hints on how to proceed?
If you follow the Debian route, you'll find that the main thing
you need to
On 08/05/2011 08:02 AM, Yan Seiner wrote:
We're about to migrate RT to our own servers. During the transition and
testing phase, we want to run 2 side-by-side installations so we can
work with 3.8.10 and 4.0.1 and see which one works for us better.
Keep in mind you can't have them pointed at
On 08/05/2011 03:57 AM, Luca Villani wrote:
After upgrade from RT 3.6.6 to RT 4.0.1 all HTML e-mail are not visualized
inline in webinterface.
You're going to have to be more specific as to what's not showing up.
Screenshots would be useful, for example.
Set( $TrustHTMLAttachments, 1);
On Thu, Aug 04, 2011 at 01:40:15PM -0700, Erik Lyons wrote:
I have RT 4.0.1 newly installed and functioning on Fedora 15.
Additionally, I've installed RT::Authen::ExternalAuth and (I think) added
all the
corresponding config directives, pointing to an AD server.
So far I've seen
On Fri, Aug 05, 2011 at 12:57:24PM +0100, mari...@getumail.com wrote:
Hi,
How do I configure RT to send a sms to the owner of the ticket when a
ticket is stolen from
him. { to notify the owner that his ticket has been stolen or assigned to
another user } I
don't know the
Hi Kevin,
Thanx for your response, but I've already got that bit figured out.
I want to send an sms notification to the owner off the ticket when ticket
is assigned to new user.
For example:
Ticket 32 has been assigned from user A to user B by superuser C.
Notification via sms should
On 08/05/2011 10:17 AM, Luca Villani wrote:
OK, inline visualization looks like Schermata1.png, and when we click on
Download visualization looks like Schermata2.png.
Ah, much more clear. For security, RT only allows certain HTML when
displaying content inline with the ticket history. What
On 08/02/2011 10:36 AM, Charlie Garrison wrote:
There are no other log messages. Here are the log messages associated
with the last test:
[Wed Aug 03 00:31:44 2011] [error] [client 150.101.114.91] FastCGI:
incomplete headers (0 bytes) received from server
/usr/local/rt4/sbin/rt-server.fcgi
No update on this?
--
Scott Benson
A1 Networks
(707)570-2021 x203
On 8/2/11 2:13 PM, Scott Benson wrote:
Is it possible to get custom information inside the Query Builder?
We are trying to get time worked based on transactions between a
time frame to show in a custom search. Basically we
In data venerdì 5 agosto 2011 17:03:17, Thomas Sibley ha scritto:
There are answers in the list archives and maybe the wiki for how to
modify ScrubHTML to allow tables inline, although that code has changed
a little from 3.8 → 4.0.
Ok, with a modified
local/html/Elements/ScrubHTML
Hi All,
We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to
BestPractial and the Debian package maintainers).
Some of our users have requested the QuickResolveandQuickReject
addition:
http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject
Has anyone sorted out what
On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote:
Hi All,
We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to
BestPractial and the Debian package maintainers).
Some of our users have requested the QuickResolveandQuickReject
addition:
Hi all,
We are using LDAP integration and I'm not able to create an RT account for
an LDAP user to give them RT access(non-priv, just to create tickets and use
SelfService).
RT keeps telling me the account exists, but I can't see it in UI to give it
access to RT.
In the SQL side, I can see the
* Kevin Falcone falc...@bestpractical.com [20110805 11:47]:
On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote:
Hi All,
We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to
BestPractial and the Debian package maintainers).
Some of our users have requested
On Fri, Aug 05, 2011 at 12:30:49PM -0700, Ben Poliakoff wrote:
* Kevin Falcone falc...@bestpractical.com [20110805 11:47]:
On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote:
Hi All,
We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to
BestPractial
Mike,
I find that in that situation, I check the box (include disable users in
search) at the bottom of the screen (for searching for Users) and then using
the *exact* (caps/lower case) format of the UserID that I see in the table,
I usally find what I want. The sear criteria IS case-sensitive.
Am 04.08.2011 23:28, schrieb John Alberts:
I know, and I looked at the docs, but I can't figure out how to do what I
want. I figured someone on the list must have figured out a way to get
last months report easily, regardless of how long it is into the current
month.
After spending more
* Kevin Falcone falc...@bestpractical.com [20110805 12:41]:
On Fri, Aug 05, 2011 at 12:30:49PM -0700, Ben Poliakoff wrote:
* Kevin Falcone falc...@bestpractical.com [20110805 11:47]:
On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote:
Hi All,
We had a flawless upgrade
Am 05.08.2011 17:03, schrieb Thomas Sibley:
Ah, much more clear. For security, RT only allows certain HTML when
displaying content inline with the ticket history. What you're seeing
is that RT has stripped the tables from your message for inline display.
There are answers in the list
On Fri, Aug 05, 2011 at 01:03:33PM -0700, Ben Poliakoff wrote:
* Kevin Falcone falc...@bestpractical.com [20110805 12:41]:
On Fri, Aug 05, 2011 at 12:30:49PM -0700, Ben Poliakoff wrote:
* Kevin Falcone falc...@bestpractical.com [20110805 11:47]:
On Fri, Aug 05, 2011 at 11:33:12AM -0700
On Fri, Aug 05, 2011 at 10:18:17PM +0200, Christian Loos wrote:
Am 05.08.2011 17:03, schrieb Thomas Sibley:
Ah, much more clear. For security, RT only allows certain HTML when
displaying content inline with the ticket history. What you're seeing
is that RT has stripped the tables from
To all,
I have a Custom Field with the type=Upload multiple images. I want to put in
an attachment (gif or jpeg) from an email.
The scrip I have written uses this to get the pic:
my $trans = $self-TransactionObj;
my $pic = $trans-Attachments-First-ContentType(Value = 'image/gif');
(this 'gif'
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