Anyone have the RTx::BecomeUser extension working under 4.0.0 or higher?
http://search.cpan.org/~abcdefgh/RTx-BecomeUser-1.0/lib/RTx/BecomeUser.pm
I see right away the page and navigation menu code in the extension is
not going to work with the new RT menu system. When I comment it out,
I can
Hi,
I have just installed RT, along with plugin RT::Extension::SLA
Following is the configuration I have placed in RT_SiteConfig.pm
Set(%ServiceAgreements, (
Default = '4h',
QueueDefault = {
'General' = '24',
},
Levels = {
'24' = {
You have to manually add the same values of your config to your SLA Custom
Field. From there it should work as intended.
-- Bart
2011/11/10 linuxsupport lin.supp...@gmail.com
Hi,
I have just installed RT, along with plugin RT::Extension::SLA
Following is the configuration I have placed in
Sorry, forgot to mention that in your case that's value 24 since you've
only defined one entry.
-- Bart
2011/11/10 Bart b...@pleh.info
You have to manually add the same values of your config to your SLA Custom
Field. From there it should work as intended.
-- Bart
2011/11/10 linuxsupport
You could also try to redirect everything from port 80 to 443, this would
ensure that apache only touches RT once:
VirtualHost *:80
ErrorLog /opt/rt4/var/log/apache2.error
TransferLog /opt/rt4/var/log/apache2.access
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*)
Hi Bart,
On Thu, 10 Nov 2011, Bart wrote:
You could also try to redirect everything from port 80 to 443, this would
ensure that apache only touches RT once:
VirtualHost *:80
ErrorLog /opt/rt4/var/log/apache2.error
TransferLog /opt/rt4/var/log/apache2.access
RewriteEngine On
Hi, I just upgraded to rt4.0.3. When I create a ticket or do a response
the mail sent contains the template instead the content. Just like :
{$Transaction-Content()}
I only see this in the logs:
[Thu Nov 10 11:07:53 2011] [info]:
rt-4.0.3-3715-1320923273-345.3433-7-0@mydomain #3433/59079 -
Well, to be honest, I'm not an expert on this rule lol I've copied it after
some searching.
The result however is that it keeps the entire URL in tact (everything past
the / included) and just replaces http with https.
Though, if I'd have to guess then the condition makes sure that it only
does
Thanks Bart, but there are 4 fields in that custom field.
Sort , Name, Description, Category
Where should that 24 go? in Sort or Name?
On Thu, Nov 10, 2011 at 4:06 PM, Bart b...@pleh.info wrote:
Sorry, forgot to mention that in your case that's value 24 since you've
only defined one entry.
Hi,
I install ExternalAuth:
cpan install RT::Authen::ExternalAuth
And installation finished with OK.
Now i'm trying to configure RT_SiteConfig.pm
Set(@Plugins, qw(RT::Authen::ExternalAuth) );
Set($ExternalAuthPriority, [ 'My_MySQL']);
Set($ExternalInfoPriority, [ 'My_MySQL'
Only the Name field is needed.
-- Bart
2011/11/10 linuxsupport lin.supp...@gmail.com
Thanks Bart, but there are 4 fields in that custom field.
Sort , Name, Description, Category
Where should that 24 go? in Sort or Name?
On Thu, Nov 10, 2011 at 4:06 PM, Bart b...@pleh.info wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi there,
maybe this is stupid but is there a quick way of re-sorting custom fields?
Thanks,
Giuseppe
- --
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's,
I need this functionality too, and I'm planing to modify TimeParse in
order to make it understand something like beginning of last month
or end of last week, since as Ruslan suggested I think this would be
the cleanest approach. But reading this thread, looks like I'm not the
only one with this
Hello Again Joachim (and anyone else on the list who may see this)!
I have an update on my RT::Authen::ExternalAuth situation. I have decided to
abandon my idea of having an LDAP query which would search for the members of
the RT group. Instead what I've decided to do is search for members
On Thu, Nov 10, 2011 at 12:01:23AM -0800, Allen wrote:
Anyone have the RTx::BecomeUser extension working under 4.0.0 or higher?
http://search.cpan.org/~abcdefgh/RTx-BecomeUser-1.0/lib/RTx/BecomeUser.pm
I see right away the page and navigation menu code in the extension is
not going to work
On Thu, Nov 10, 2011 at 12:01:23AM -0800, Allen wrote:
Anyone have the RTx::BecomeUser extension working under 4.0.0 or higher?
http://search.cpan.org/~abcdefgh/RTx-BecomeUser-1.0/lib/RTx/BecomeUser.pm
I see right away the page and navigation menu code in the extension is
not going to work
On Thu, Nov 10, 2011 at 12:16:39PM +0100, Francesc Guasch wrote:
Hi, I just upgraded to rt4.0.3. When I create a ticket or do a response
the mail sent contains the template instead the content. Just like :
{$Transaction-Content()}
Has someone gone and marked that template as Simple not
On Wed, Nov 09, 2011 at 02:54:08PM -1000, Jeff Sampson wrote:
Here are the RT related config sections..
Since you do this twice:
Perl
use Plack::Handler::Apache2;
Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server);
/Perl
Perl
use Plack::Handler::Apache2;
On Thu, Nov 10, 2011 at 02:07:41PM +0100, Adrian Stel wrote:
# The Perl
package subroutine used to encrypt passwords
# e.g. if the
passwords are stored using the MySQL v3.23
Hi
I believe this is the same issue reported by Francesc Guasch
fran...@telecos.upc.edu. We upgraded from 3.8.10 to 4.0.3. Email is
sent as expected via our scrip, but our template is not parsed, so that we
see {$Ticket-Subject}. Earlier I had upgraded from 3.8.10 to 4.0.2 but
did have
We're planning to set up a display in one of the crew areas that displays
their current projects.
To goal is to have it completely automated; the computer gets turned on
and it auto-logs in to a default user, runs a browser, and brings up a
default RT dashboard.
Is anyone aware of a plugin that
We've managed this with a spare iMac:
- I think we used Safari, made sure it remembers sessions and stores
account info (or another browser, either way the browser rebuilds the
session during startup, seems to work for us).
- When we start the Mac it automatically logs in and during
On Thu, Nov 10, 2011 at 01:46:40PM -0500, jim.h.be...@frb.gov wrote:
Hi
I believe this is the same issue reported by Francesc Guasch
fran...@telecos.upc.edu. We
upgraded from 3.8.10 to 4.0.3. Email is sent as expected via our scrip,
but our template is
not parsed, so that
On Thu, Nov 10, 2011 at 10:47:27AM -0800, Yan Seiner wrote:
We're planning to set up a display in one of the crew areas that displays
their current projects.
To goal is to have it completely automated; the computer gets turned on
and it auto-logs in to a default user, runs a browser, and
On Thu, November 10, 2011 11:05 am, Kevin Falcone wrote:
The code that we're using for rt.cpan.org and rt.perl.org logs in as a
Public user into a separate part of the UI. You may be able to adapt
that.
Where can I find that code?
Thanks!
--
Pain is temporary. It may last a minute, or
Most modern browsers have the option of saving login and password
information for websites. They would still have to click OK but the
credentials would be saved for them.
I know IE has a kiosk mode that can hide all toolbars/buttons. Not sure if
other browser can do this.
Aaron
On Thu, Nov
On Thu, Nov 10, 2011 at 02:04:42PM -0500, Kevin Falcone wrote:
On Thu, Nov 10, 2011 at 01:46:40PM -0500, jim.h.be...@frb.gov wrote:
Hi
I believe this is the same issue reported by Francesc Guasch
fran...@telecos.upc.edu. We
upgraded from 3.8.10 to 4.0.3. Email is sent as
Thanks for the replies thus far. I've tried them all, but I'm still
getting the same error.
I just reinstalled my entire perl installation on the box and that fixed
the problem. I'm still not sure exactly what caused the problem.
On Thu, Nov 10, 2011 at 7:54 AM, Kevin Falcone
RT 4.0.3 contained a serious bug wherein upgrades from any version of
RT 3 to RT 4.0.3 broke template interpolation; please do not use it. If
you had previously upgraded from RT 3 to RT 4.0.0, 4.0.1, or 4.0.2,
before upgrading to RT 4.0.3, you are not affected by this bug.
If you are currently
We are in the process of adding the use of custom fields to our application.
The issue we are having is that anyone without admin privileges is not
seeing the custom fields when they are creating tickets, we have gone thru a
number of iterations tweaking permissions to get these fields to appear
On Thu, Nov 10, 2011 at 02:28:30PM -0500, Kevin Falcone wrote:
On Thu, Nov 10, 2011 at 02:04:42PM -0500, Kevin Falcone wrote:
On Thu, Nov 10, 2011 at 01:46:40PM -0500, jim.h.be...@frb.gov wrote:
Hi
I believe this is the same issue reported by Francesc Guasch
Zoedog,
Without seeing how you set up your permissions it would be hard to tell
just what is wrong.
When I create a Custom Field, I do NOT grant rights to the CF via
Queue/Group rights. I only grant the right via Group rights while in the
Custom Field pages. If someone needs to see a CF, make
Is there a recommended defaut set up that I can use as a model to help us get
to a working point, we like the the system, its learning how to navigate
that becomes an issue.
Thanks
Zoedog wrote:
We are in the process of adding the use of custom fields to our
application. The issue we are
Would be interested to know if you make any progress with this one -
BecomeUser was a useful debugging tool in 3.xx
I got it working today and submitted it back to the CPAN maintainer. I
will give the code to anyone who asks but maybe you want to wait first
to see if he packages it up for us
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