[rt-users] Questions about ExternalAuth

2011-11-24 Thread Bart
Hi, I have a few questions about the ExternalAuth plugin, I'm thinking of implementing it but I'd like to know a few things before I start: - Will the plugin ensure that only LDAP users can login? (I'm assuming yes) - What happens if just a random LDAP user logs into RT? Will he/she be

Re: [rt-users] SLA module in international environment

2011-11-24 Thread Ruslan Zakirov
Always Cc mailing list. On Thu, Nov 24, 2011 at 3:53 PM, Soula, Christophe cso...@hach-lange.com wrote: I have implement this solution and will get test result by tomorrow morning ... to be honest is seems so un-logical to me that I did not test it ;) Uploaded Business::Hours 0.10_01 to the

Re: [rt-users] SLA module in international environment

2011-11-24 Thread Ruslan Zakirov
On Thu, Nov 24, 2011 at 3:53 PM, Soula, Christophe cso...@hach-lange.com wrote: Will be great to get the business hours per queue feature independent from the level which should drive to such a configuration : Good idea. %RT::ServiceAgreements = ( ...          BusinessHoursdefault = {