Hi all,
Our server got a crash from a power outage, after restarting our RT jumps
to the /Install/index.html site, with only one message:
Config file /opt/rt/etc/RT_SiteConfig.pm is locked
I found out if I give write permission to the SiteConfig, it will go into
the install procedure, but I
I want to be able to catch form submits to ask various are you sure?
questions to users as they do their work in RT. The only way I could think
of is inserting javascript into the various forms.
For example(this is only an example):
Only change queue if no work is done in your area, if you need
On 12/20/2011 09:08 AM, Mike Johnson wrote:
Is there any better way then actually editing the code to include
javascript? I would love to have a modular way of doing it so I could
replace the functionality quickly after upgrading.
There's no need to edit RT's core code for this. You'd be
On 12/20/2011 06:19 AM, omaisz-takács dániel wrote:
Our server got a “crash” from a power outage, after restarting our RT
jumps to the /Install/index.html site, with only one message:
Config file /opt/rt/etc/RT_SiteConfig.pm is locked
I found out if I give write permission to the
I have a question with creating more approbal queues, other than the
default that comes ('___Approval')
I create a new queue with type 'approval'.
My problem is that when creating a ticket that creates a ticket approval
in queue '__Aprobbal' when it is approved, the ticket automatically
Queue ___Approvals has its own special rules, checkout RT::Approval::Rule and
RT::Approval::Rule::Created
best wishes
sunnavy
On 11-12-20 15:52, Daniel Garcia Mejia wrote:
I have a question with creating more approbal queues, other than the
default that comes ('___Approval')
I create a new
So, it is possible to have a duplicate copy of queue '__Approval' but
with another name?
On 20/12/11 15:52, Daniel Garcia Mejia wrote:
I have a question with creating more approbal queues, other than the
default that comes ('___Approval')
I create a new queue with type 'approval'.
My
Yes, then you need to customize RT::Approval::Rule on your own.
best wishes
sunnavy
On 11-12-20 16:46, Daniel Garcia Mejia wrote:
So, it is possible to have a duplicate copy of queue '__Approval'
but with another name?
On 20/12/11 15:52, Daniel Garcia Mejia wrote:
I have a question
On 12/20/2011 10:46 AM, Daniel Garcia Mejia wrote:
So, it is possible to have a duplicate copy of queue '__Approval' but
with another name?
No, not without some decent hacking on core RT and an understanding of
how approvals work. To fully emulate the ___Approvals queue, you'd also
need to
So, I have this script that put ticket status from 'new' to 'open' when
all dependend on by are resolt.
With normal tickets WORKS, but with approbal tickets doesn't work... why ?
The script is:
return 1 if ($self-TransactionObj-NewValue !~
/^(?:resolved|deleted|rejected)$/);
my $DepOnBy =
I can confirm the custom field autocomplete bug that Jim Lesinski
describes below. RT v4.0.4, Linux, Apache. Firefox browsers on both
Windows and Linux.
Slightly off topic: the custom field completion did not work at all (for
either user) in Internet Explorer 8. Email completion works as
I have a little question:
It is possibly to decide the order of execution of the scripts I have
created in a queue?
If it possible , how can decide the order ?
Thanks
--
...
__
/ / Daniel García Mejía
Daniel,
RT will auto execute in alphabetical order (on scrip name) for transbatch
scrips. I use 1a thru 1c as a prefix for my global and Queue based
scrips.
When they run in batch, the Custom Fields that are used in my Notify
scrips/Templates are modified first.
That way the info in the templates
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