Re: [rt-users] setting up approvals on RT 4.0.1

Hi All, can any one give me a reason why there are no scripts belonging to _Approvals queue Thanks and Regards From: Asanka Gunasekera To: Daniel Garcia Mejia Cc: "rt-users@lists.bestpractical.com" Sent: Friday, 30 December 2011, 9:35 Subject: Re: [rt-use

Re: [rt-users] Scalar::Util::weaken error

I should have included this: make testdeps /usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql perl:     >=5.8.3(5.008008)...found users:     rt group (rt)...found     bin owner (root)...found     libs owner (root)...found     libs group (bin)...found     web

[rt-users] Scalar::Util::weaken error

I have recently run a yum update and am now getting the following error [Tue Jan  3 01:14:31 2012] [error]: Scrip Prepare 15 died. - Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 107. Stack:   [/opt/rt3/lib/RT/Action/Generic.pm:107]   [/opt/rt3/lib

[rt-users] Can't locate object method "Config" via package "RT" at /opt/rt4/sbin/rt-server

I am attempting to get RT 4.0.4 running. When I start httpd I get the following: Can't locate object method "Config" via package "RT" at /opt/rt4/sbin/rt-server httpd.conf   Order allow,deny   Allow from all   SetHandler modperl   PerlResponseHandler Plack::Handler::Apache2   PerlSetVar psgi_ap

Re: [rt-users] Use ResolveDefaultUpdateType config

Sorry, wrong recipient :-( Gerard On 2012-01-02 15:41, Gerard FENELON wrote: Original Message Subject:[Rt-announce] RT 3.8.9 Released Date: Wed, 16 Feb 2011 18:15:32 -0500 From: Kevin Falcone To: rt-annou...@lists.bestpractical.com We are happy to announce

Re: [rt-users] TransactionBatch scrip got fired twice

Hi was the fix for this included in 3.8.11 ? According to http://issues.bestpractical.com #17201: RT 3.8.11 release (not resolved BTW) depends on #18426 but I just moved to 3.8.11 and the issue still seems to be there. The choice is between sending 2 emails or sending one with stale CF values :

[rt-users] Use TransactionObj when creating tickets

Original Message Subject:[Rt-announce] RT 3.8.9 Released Date: Wed, 16 Feb 2011 18:15:32 -0500 From: Kevin Falcone To: rt-annou...@lists.bestpractical.com We are happy to announce that RT 3.8.9 is now available. [...] OTHER BUG FIXES [...] * Add Transactio

[rt-users] Use ResolveDefaultUpdateType config

Original Message Subject:[Rt-announce] RT 3.8.9 Released Date: Wed, 16 Feb 2011 18:15:32 -0500 From: Kevin Falcone To: rt-annou...@lists.bestpractical.com We are happy to announce that RT 3.8.9 is now available. You can download it from: [...] CONFIGURATION

Re: [rt-users] Unexpected "CC" stuff in 4.0.4

Hi, I ran out of ideas. If you write down detailed step by step instructions (may be with screenshots for clarity) then we can try to reproduce it on out of the box RT. On Sat, Dec 31, 2011 at 01:33, Jeff Blaine wrote: > On 12/30/2011 4:29 PM, Ruslan Zakirov wrote: >> >> Hi, >> >> You use "one t

[rt-users] [RT4] Mailgate couldn't find sender's address and load a valid user

Hello, I'm trying to configure RT4 so that it will be possible to create ticket from email. The mail server and RT are running on the same server. I'm running on RHEL5, so I've copy /opt/rt4/bin/rt-mailgate to /etc/smrsh/rt-mailgate I've update the /etc/aliases file with this line : rtest:"|/