Re: [rt-users] No Delete option on 3.8.8

2012-01-11 Thread martinmoore
Granting every right to every user/role is a horrible idea. True - ish! I'm really the only user, so not a big deal. When it's working I'll set it up more sensibly. If you don't see delete, then you probably have a customization of some sort. Possible but unlikely as it was a fresh install on a

Re: [rt-users] No Delete option on 3.8.8

2012-01-11 Thread martinmoore
Thanks - but I can't find how to create a custom search. I can find 'search preferences' but there's no delete in that either. Raphaël MOUNEYRES wrote: Hello, on 3.8.8 you can set Delete status by going into The Basics page and change status to deleted. well this is still a long

[rt-users] no log about logout in /var/log/rt.log

2012-01-11 Thread Asif Iqbal
I see `Successful login' in [info] and ` FAILED LOGIN' in [error] in rt.log. But I do not see any logout related log. Is it possible to enable that? I am running RT 3.8.2 on Solaris 10 sparc on T1000 with Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8p mod_perl/2.0.3 Perl/v5.8.8

Re: [rt-users] no log about logout in /var/log/rt.log

2012-01-11 Thread Ruslan Zakirov
On Wed, Jan 11, 2012 at 20:55, Asif Iqbal vad...@gmail.com wrote: I see `Successful login' in [info] and ` FAILED LOGIN' in [error] in rt.log. But I do not see any logout related log. Is it possible to enable that? Even if you add logging about explicit logouts on the server then anyway there

[rt-users] Ldap Server Lotus Domino + RT

2012-01-11 Thread Pablo Silva
Hi! I want to know some tips for configurate RT with Lotus Domino Ldap server, first of all, RT can configure to work with Active Directory, this is first opportunity for me to do with Lotus Domino. Thanks In advance. -Pablo RT Training Sessions

Re: [rt-users] no log about logout in /var/log/rt.log

2012-01-11 Thread Asif Iqbal
On Wed, Jan 11, 2012 at 12:14 PM, Ruslan Zakirov r...@bestpractical.com wrote: On Wed, Jan 11, 2012 at 20:55, Asif Iqbal vad...@gmail.com wrote: I see `Successful login' in [info] and ` FAILED LOGIN' in [error] in rt.log. But I do not see any logout related log. Is it possible to enable that?

Re: [rt-users] rt-mailgate

2012-01-11 Thread Mark Story
Hello, I've had the same issues and am only now getting around to figuring it out. Everything works fine in browser, but not thru rt-mailgate. Every other service that uses the SSL keys are working; puzzled. If I find something worthy of note, I'll post it. --Mark Thanks for the suggestions

Re: [rt-users] rt-mailgate

2012-01-11 Thread Izz Abdullah
Have you guys checked to ensure the linux box itself, I presume it is linux, acknowledges the validity of the certificate? (usually something like: # openssl verify /etc/ssl/certs/ certificate_to_verify Just a quick openssl thought. -Original Message- From:

Re: [rt-users] rt-mailgate

2012-01-11 Thread Izz Abdullah
Sorry, left out the -CApath flag, and this is just for illustration: root@xxx:/var/www/servers# openssl verify -CApath /etc/ssl/certs/ /usr/share/ca-certificates/mozilla/DST_ACES_CA_X6.crt /usr/share/ca-certificates/mozilla/DST_ACES_CA_X6.crt: OK -Original Message- From:

Re: [rt-users] no log about logout in /var/log/rt.log

2012-01-11 Thread Ruslan Zakirov
On Wed, Jan 11, 2012 at 21:43, Asif Iqbal vad...@gmail.com wrote: On Wed, Jan 11, 2012 at 12:14 PM, Ruslan Zakirov r...@bestpractical.com wrote: On Wed, Jan 11, 2012 at 20:55, Asif Iqbal vad...@gmail.com wrote: I see `Successful login' in [info] and ` FAILED LOGIN' in [error] in rt.log. But

Re: [rt-users] Ldap Server Lotus Domino + RT

2012-01-11 Thread Ruslan Zakirov
On Wed, Jan 11, 2012 at 21:27, Pablo Silva psil...@gmail.com wrote: Hi!  I want to know some tips for configurate RT with Lotus Domino Ldap server, first of all, RT can configure to work with Active Directory, this is first opportunity for me to do with Lotus Domino. In theory it shouldn't

Re: [rt-users] rt-mailgate

2012-01-11 Thread Thomas Sibley
On 01/11/2012 02:04 PM, Mark Story wrote: I've had the same issues and am only now getting around to figuring it out. Everything works fine in browser, but not thru rt-mailgate. Every other service that uses the SSL keys are working; puzzled. We have a branch (not yet merged) that improves

Re: [rt-users] rt-mailgate

2012-01-11 Thread Allen
On Tue, Jan 10, 2012 at 1:05 PM, Robert Nesius nes...@gmail.com wrote: 500 Can't connect to request.domain.com:443 (certificate verify failed) /opt/rt4/bin/rt-mailgate: undefined server error Yes, I got the same problem Monday after installing an Extended Validation SSL certificate on the

Re: [rt-users] rt-mailgate

2012-01-11 Thread Allen
On Wed, Jan 11, 2012 at 11:22 AM, Izz Abdullah izz.abdul...@hibbett.com wrote: root@xxx:/var/www/servers# openssl verify -CApath /etc/ssl/certs/ /usr/share/ca-certificates/mozilla/DST_ACES_CA_X6.crt /usr/share/ca-certificates/mozilla/DST_ACES_CA_X6.crt: OK Yes, that is the same output I get

Re: [rt-users] Upgrade RT and AT and now can not create assets

2012-01-11 Thread Kevin Squire
On Thu, 8 Dec 2011 02:14:30 +0400 Ruslan Zakirov r...@bestpractical.com wrote: On Tue, Dec 6, 2011 at 5:04 PM, Kevin Squire gentg...@wikiak.org wrote: When I would run 'make initdb' I would get an error:   Now populating database schema. DBD::Pg::st execute failed: ERROR:  relation

Re: [rt-users] No Delete option on 3.8.8

2012-01-11 Thread Kevin Falcone
On Wed, Jan 11, 2012 at 07:26:19AM -0800, martinmoore wrote: Granting every right to every user/role is a horrible idea. True - ish! I'm really the only user, so not a big deal. When it's working I'll set it up more sensibly. If you don't see delete, then you probably have a customization

Re: [rt-users] Upgrade RT and AT and now can not create assets

2012-01-11 Thread Ruslan Zakirov
On Thu, Jan 12, 2012 at 01:09, Kevin Squire gentg...@wikiak.org wrote: On Thu, 8 Dec 2011 02:14:30 +0400 Ruslan Zakirov r...@bestpractical.com wrote: On Tue, Dec 6, 2011 at 5:04 PM, Kevin Squire gentg...@wikiak.org wrote: When I would run 'make initdb' I would get an error:   Now

[rt-users] RT 3.8.11 and AT 2.0.0b upgrade or uninstall and install fresh

2012-01-11 Thread Susan McClure
I have a similar question as Kevin Squire on 12/08/2011 till today. I tried to install AT 1.2.4b1 on my old system without much success, but now I have some AT tables, groups etc in my DB (Postgresql) I am trying to install AT 2.0.0b from github onto RT 3.8.11 upgraded system. I do not have any

Re: [rt-users] RT 3.8.11 and AT 2.0.0b upgrade or uninstall and install fresh

2012-01-11 Thread Kevin Falcone
On Wed, Jan 11, 2012 at 04:21:48PM -0600, Susan McClure wrote: I have a similar question as Kevin Squire on 12/08/2011 till today. I tried to install AT 1.2.4b1 on my old system without much success, but now I have some AT tables, groups etc in my DB (Postgresql) I am trying to install AT

[rt-users] Problems with an SLA Scrip I created

2012-01-11 Thread David Hollinger
I've written a scrip to do not only that, but to change the SLA whenever the Priority is changed, based off what the priority is changed to, however it doesn't seem to work. Here's the code - I'm fairly new to perl, so I may have missed something in the code: my $ticketPriority =

[rt-users] RT4 NotifyNonRecipients

2012-01-11 Thread Jesse Griffin
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello, Does anyone know if the NotifyNonRecipients (http://requesttracker.wikia.com/wiki/NotifyNonRecipients) plugin works for RT4? Alternately, is there a better way in RT4 to prevent RT from sending an email to someone who was already CCed on that