Hi,
With a callback you can put the following javascript on every page
that will reload it after a minute:
jQuery( function () { setTimeout(window.location.reload(), 60*1000) } );
On Wed, Jan 18, 2012 at 03:32, Yan Seiner y...@seiner.com wrote:
Is there some way to get RT to reload every page
Hello all!
I have been stumbling around trying to display 'resolved' status in
Quicksearch, so far I have a copy of Quicksearch modified as such
--- Quicksearch 2012-01-17 13:36:47.0 -0500
+++ ../../../local/html/Elements/Quicksearch2012-01-18
10:20:53.0 -0500
@@ -54,12
All,
I finally got my ExtractCF working last night on incoming tickets to a
queue, what I would like to do is find a way to manually run that script
against the existing tickets in the queue (There's about 2500). Is this
possible at all? Please advise. Thank you!
Chris
RT
hello,
you can write your own perl script and launch it in a terminal.
inside your script you will search for all revelent tickets and apply your
modifications.
take a look at this script on how to initialize and search for tickets :
http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind
On Wed, Jan 18, 2012 at 11:04:22AM -0500, Chris Rios wrote:
I finally got my ExtractCF working last night on incoming tickets to a
queue, what I would
like to do is find a way to manually run that script against the existing
tickets in the queue
(There's about 2500). Is this
So. Confused.
What makes something 'General'?
What makes something 'Staff'?
What makes something 'Administrator'?
RT has the most confusing rights system I have ever
seen, even in 4.x :(
Is there a 4.x write-up on this stuff?
RT Training Sessions
On 01/18/2012 03:08 PM, Jeff Blaine wrote:
So. Confused.
What makes something 'General'?
What makes something 'Staff'?
What makes something 'Administrator'?
These are groupings of the _rights_ themselves, not groupings of
_things_ rights are granted to.
It splits up an otherwise pretty
Jeff,
The rights offered by RT for managing Queues/tickets are categorized in a
way that is most common to general use.
That doesn't mean you can't grant an Administrator right to someone that
isn't a manager or anything like that.
The best thing to keep in mind about these rights is how does
Chris,
If this is about getting a lot of older tickets caught up with the values
they didn't get, have you considered using Bulk Update?
Of course, you would have to be able to single these tickets out by some
other existing data.
Kenn
On Wed, Jan 18, 2012 at 8:04 AM, Chris Rios
Is there anywhere in particular on the page this needs to go? Or any
particular callback that I need to latch on to?
I've been going round and round with this and I can't get the page to update.
I've tried a lot of variations too
I'm not familiar with jQuery so I don't know if it needs to
How do I go about setting up an Android to use RT? Can't seem to find
any documentation on how to do this. We are running RT version 4.
Thanks!
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
https://your.rt.url/m
On Wed, Jan 18, 2012 at 16:52, Michael Newland
michael.newl...@timco.aerowrote:
How do I go about setting up an Android to use RT? Can’t seem to find
any documentation on how to do this. We are running RT version 4.
** **
Thanks!
RT Training
Thanks Kevin,
One more question.. I have my syntax as follows.. most of the tickets in
this queue are in a stalled status, but I want to update all of them, but it
doesn't seem to be doing that:
./rt-crontool --transaction first --action
RT::Action::ExtractCustomFieldValues --template
I've seen the question asked before when I search the archives, but I wasn't
able to find an answer my brain could parse.
I need to build a scrip and template that will send an Outlook style calendar
invite via email with a due date based on a custom field (datetime type).
After a good bit of
On 01/18/2012 06:35 PM, Chris Rios wrote:
./rt-crontool --transaction first --action
RT::Action::ExtractCustomFieldValues --template CustomFieldExtract --search
RT::Search::ActiveTicketsInQueue --search-arg Status='stalled' and
Queue='Copyright_Notices'
The Search::ActiveTicketsInQueue
On Wed, Jan 18, 2012 at 03:35:29PM -0800, Chris Rios wrote:
One more question.. I have my syntax as follows.. most of the tickets in
this queue are in a stalled status, but I want to update all of them, but it
doesn't seem to be doing that:
./rt-crontool --transaction first --action
On Wed, Jan 18, 2012 at 04:33:20PM -0700, Brent Wiese wrote:
My assumption is I would need to build a new template. What I can't figure
out is the code
that goes in the template so the text I'm adding isn't just parsed as the
message content
itself.
You may want to review the
It'll also auto-redirect you after you log in on the regular home page.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Matt Brennan
Sent: Wednesday, January 18, 2012 2:56 PM
To: Michael Newland
Cc: rt-users@lists.bestpractical.com
Sorry, forgot to mention I'm running 4.0.4...
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brent Wiese
Sent: Wednesday, January 18, 2012 4:33 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] scrip and template to email
Fantastic! That did the trick. Thank you for your help, Thomas and Kevin!
Thomas Sibley wrote:
On 01/18/2012 06:35 PM, Chris Rios wrote:
./rt-crontool --transaction first --action
RT::Action::ExtractCustomFieldValues --template CustomFieldExtract
--search
Hi I am stuck! any help can any one give on this
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tuesday, 10 January 2012, 11:51
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