I can do that, but another problem occurred to me.
From time to time Students and sometimes Faculty and Staff use email addresses
not assigned by the University.
Will RT setup another account or just ignore the message? Can I setup a
response that will tell them to use their University account?
Do privileged users have the ability to post into any queue regardless of
their specific permissions?
I'm asking because I have an employee that has the check box Let this user
be granted rights (Privileged)
Checked but does NOT have the right either thru user or group rights to
Create tickets
Hi,
We are using RT4.02 for our IT service Center with SLA module defining start
and due date (Response time and resolution time as defined in RT_Siteconfig.pm).
My concern right now is to find a way to report Performance against the SLA at
two level:
- Response time
-
I also wanted to add my RT version RT 4.0.1
Anthony24x wrote:
Do privileged users have the ability to post into any queue regardless of
their specific permissions?
I'm asking because I have an employee that has the check box Let this
user be granted rights (Privileged)
Checked but does
On Fri, Feb 17, 2012 at 06:06:58AM -0800, Anthony24x wrote:
Do privileged users have the ability to post into any queue regardless of
their specific permissions?
No.
I'm asking because I have an employee that has the check box Let this user
be granted rights (Privileged)
Checked but does
On Fri, Feb 17, 2012 at 01:50:26PM +, Howell, Van wrote:
I can do that, but another problem occurred to me.
From time to time Students and sometimes Faculty and Staff use email
addresses not assigned by the University.
Will RT setup another account or just ignore the message? Can I setup
Hi,
There is a custom branch in the repository that makes a stab at
calculating whether people met deadlines or not. It's not complete,
but it's a good start. This code walks history of a ticket and
calculates whether configured deadlines were met or not.
Your idea with crontool is bad.
It's
I'm currently using RT 3.4.5. I'd like to upgrade it. I was
wondering if I should just go straight to 4.0.x or go to 3.6, then
3.8, and then to 4.0. What would you suggest?
Thanks,
Jaime
--
Network Administrator
Cairo-Durham Central School District
http://cns.cairodurham.org
RT
On 02/17/2012 02:01 PM, Jaime Kikpole wrote:
I'm currently using RT 3.4.5. I'd like to upgrade it. I was
wondering if I should just go straight to 4.0.x or go to 3.6, then
3.8, and then to 4.0. What would you suggest?
Going straight to 4.0.x is fine. There are a number of important
On Fri, Feb 17, 2012 at 2:06 PM, Thomas Sibley t...@bestpractical.com wrote:
Going straight to 4.0.x is fine. There are a number of important
database upgrade steps you need to do, so read all of the README and
docs/UPGRADING-3.4, docs/UPGRADING-3.6, docs/UPGRADING-3.8,
docs/UPGRADING-4.0 and
On 02/17/2012 02:15 PM, Jaime Kikpole wrote:
On Fri, Feb 17, 2012 at 2:06 PM, Thomas Sibley t...@bestpractical.com wrote:
Going straight to 4.0.x is fine. There are a number of important
database upgrade steps you need to do, so read all of the README and
docs/UPGRADING-3.4,
On Fri, Feb 17, 2012 at 4:22 PM, Thomas Sibley t...@bestpractical.com wrote:
No problem. Glad to hear you're upgrading. :) You may also be
interested in
http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html which also
summarizes the things you should be aware of during an upgrade.
On 02/17/2012 04:58 PM, Jaime Kikpole wrote:
Thanks. I was assuming I should mysqldump backup.sql just to be
safe. I don't run it in a VM (I've used RT since before VMs were
fashionable), though.
Any thoughts on the mysqldump idea?
Yep, all of our documentation tells you to take backups.
Hi all, I looked through the archives as best I could and didn't see
anything specifically about this issue.
RT 3.8.8
I've got a queue with 2 custom fields associated with it (they're not
global custom fields).
Click on Tickets, then New Search.
Select the queue, and hit Add These Terms,
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