Hi Thomas
I don't have a clue about your problem, but I am pretty sure that
the first question will be : which version of RT are you using ?
Gerard
On 2012-03-02 04:06, Thomas Lau wrote:
Dear
All, we are
RT 4.0.2
Thomas Lau
Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 M +852 9880 1217
Hong Kong . Singapore . Tokyo
From: rt-users-boun...@lists.bestpractical.com
Thanks Kenn
I use the templates for several things and my guess is that the term Subject:
located in the Content part of the setup for Template is like a Reserved Word
and must be present for an email to work
We use Gmail at UMBC and the threading option is driving some folks nuts
because the
We have 2 rt systems currently (4.0.4 and 3.8.8). A few months ago I upgraded
to 4.0.4 from 3.8.7 and with the information here and tutorials I found it was
a very smooth transition. I now want to upgrade the other system and have a
couple of questions.
We are a virtual shop so I am wondering
Hello,
On the create ticket form I need to act upon a change to a drop down menu for a
custom field (for this example 'Customer'), look up this value in a database
table for a resulting default priority, and change the value in the priority
drop down.
Ordinarily this wouldn't be hard in a
I contacted the authors but they don't have the time to look into it. Looks
like it is dead in the water
UnixMan wrote:
Thanks Kevin, I haven't contacted the authors - thanks for the heads up.
I'll contact them asap and then post what I find in case anyone else might
have the same
Thats unfortunate but I understand people have lives to live and other
priorities.
I do have a question: is there a certain version of AT + RT that does work
completely? I'm running 3.8.11 and AT 2.0b2 and import/export is broken
(i found a long bug report in github about it). And this thread
Hi RT Community,
I am trying to setup RT 3.8.11 to use nginx and FastCGI and
an encrypted HTTPS connection instead of the unencrypted HTTP
connection. I took a look at the RT-Extension-Nginx-0.02
module but it only works with RT4, so I used it as a template
and manually generated the following
On 03/02/2012 07:50 AM, Joe Harris wrote:
We are a virtual shop so I am wondering if I simply clone our 4.0.4
system, change the name, IP, postfix mail settings and aliases, dump
and load the database (to a new name) and upgrade the db to 4.0.4
will it work? Or do I need to
Stab in the dark: have you changed $WebBaseURL ?
Gerard
On 2012-03-02 15:35, k...@rice.edu wrote:
Hi RT Community,
I am trying to setup RT 3.8.11 to use nginx and FastCGI and
an encrypted HTTPS connection instead of the unencrypted HTTP
connection. I took a look at the RT-Extension-Nginx-0.02
On 03/02/2012 06:39 AM, Joe Kirby wrote:
I use the templates for several things and my guess is that the term
Subject: located in the Content part of the setup for Template is like a
Reserved Word and must be present for an email to work
We use Gmail at UMBC and the threading option is
On 03/01/2012 10:06 PM, Thomas Lau wrote:
Dear All, we are suffering some strange issue where the chart and number
is out of sync, anyone have idea why?
What's the query you're running when grouping by Owner Name in that chart?
Do you have $UseSQLForACLChecks turned on in your
Gerard FENELON wrote:
Stab in the dark: have you changed $WebBaseURL ?
Ken @ rice.edu wrote:
and the URL is http://rt2.rice.edu:8443 and not the https
version. If I change the URL manually from http to https
I have logged in. If I try to reply to a ticket, after I click
update, it again goes
On Fri, Mar 02, 2012 at 03:43:45PM +0100, Gerard FENELON wrote:
Stab in the dark: have you changed $WebBaseURL ?
Gerard
Yes, the $WebBaseURL is set to https://rt2.rice.edu.
Cheers,
Ken
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
On 03/01/2012 07:44 PM, Jonathon Doran wrote:
So it seems really important that I have a pristine RT4 database, yet the
script is dying. Below is output with no RT databases existing. Does
anyone have any
recommendations?
RT 4 is finding and loading the RT 3 libraries installed by the RPM.
On 03/02/2012 10:06 AM, k...@rice.edu wrote:
On Fri, Mar 02, 2012 at 03:43:45PM +0100, Gerard FENELON wrote:
Stab in the dark: have you changed $WebBaseURL ?
Gerard
Yes, the $WebBaseURL is set to https://rt2.rice.edu.
Are you reverse proxying to nginx?
RT Training Sessions
On Fri, Mar 02, 2012 at 10:00:50AM -0500, Thomas Sibley wrote:
Gerard FENELON wrote:
Stab in the dark: have you changed $WebBaseURL ?
Ken @ rice.edu wrote:
and the URL is http://rt2.rice.edu:8443 and not the https
version. If I change the URL manually from http to https
I have logged
On 03/02/2012 10:15 AM, k...@rice.edu wrote:
You probably want something like:
Set($WebDomain, 'rt2.rice.edu');
Set($WebPort, 8443);
Set($WebBaseURL, 'https://rt2.rice.edu:8443');
Alternatively, you could be slightly more clever:
Set($WebBaseURL,
sprintf('https://%s:%d',
On 03/02/2012 10:16 AM, k...@rice.edu wrote:
Yes, the $WebBaseURL is set to https://rt2.rice.edu.
Are you reverse proxying to nginx?
I do not think so. The only configs are the ones I included in my
first post.
Then that WebBaseURL is wrong for your nginx setup (https without a port
On Fri, Mar 02, 2012 at 10:27:19AM -0500, Thomas Sibley wrote:
On 03/02/2012 10:15 AM, k...@rice.edu wrote:
You probably want something like:
Set($WebDomain, 'rt2.rice.edu');
Set($WebPort, 8443);
Set($WebBaseURL, 'https://rt2.rice.edu:8443');
Alternatively, you could be
No, I don't have that ACL line on config, should I use it?
--
BlackBerry solution provided by www.principleone.com
- Original Message -
From: rt-users-boun...@lists.bestpractical.com
rt-users-boun...@lists.bestpractical.com
To: rt-users@lists.bestpractical.com
On Fri, Mar 02, 2012 at 10:27:19AM -0500, Thomas Sibley wrote:
On 03/02/2012 10:15 AM, k...@rice.edu wrote:
You probably want something like:
Set($WebDomain, 'rt2.rice.edu');
Set($WebPort, 8443);
Set($WebBaseURL, 'https://rt2.rice.edu:8443');
Alternatively, you could be
On 03/02/2012 10:31 AM, Thomas Lau wrote:
No, I don't have that ACL line on config, should I use it?
Potentially. It's just a guess; I didn't dug into the charting code to
see if it would fix the root cause I'm betting on.
What's the query you're running when grouping by Owner Name in that
On 03/02/2012 10:30 AM, k...@rice.edu wrote:
I am using the same one as the Apache+modper2+SSL instance and just
starting the mason_handler.fcgi with nginx.
Er, that's not going to work sometimes because you're running on
different ports under nginx. RT will try to use the host and port it's
I have seen the complex and simple queue happen same problem as well, simple as
create equal today
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BlackBerry solution provided by www.principleone.com
- Original Message -
From: rt-users-boun...@lists.bestpractical.com
rt-users-boun...@lists.bestpractical.com
To:
On 03/02/2012 10:49 AM, Thomas Lau wrote:
I have seen the complex and simple queue happen same problem as well, simple
as create equal today
Try this in your RT_SiteConfig.pm then:
Set($UseSQLForACLChecks, 1);
RT Training Sessions (http://bestpractical.com/services/training.html)
Yep I agree. As far as a working version that can import I don't know of any.
The only option I see is try and figure out the code myself, not real big on
perl though, or try and figure out the SQL database the values are stored in.
If anyone knows of a way to get a spreadsheet into AT 4.0.5
On Fri, Mar 02, 2012 at 10:41:42AM -0500, Thomas Sibley wrote:
On 03/02/2012 10:30 AM, k...@rice.edu wrote:
I am using the same one as the Apache+modper2+SSL instance and just
starting the mason_handler.fcgi with nginx.
Er, that's not going to work sometimes because you're running on
Mind to explain what does it do?
--
BlackBerry solution provided by www.principleone.com
- Original Message -
From: rt-users-boun...@lists.bestpractical.com
rt-users-boun...@lists.bestpractical.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Sat
Hi all,
We're running RT 3.6.5, authenticating against AD. When people login, they get
this error...
---
error: DBD::mysql::db selectall_hashref failed: Unknown column
'disabled' in 'field list' at
On 03/02/2012 11:58 AM, Beachey, Kendric wrote:
We're running RT 3.6.5, authenticating against AD. When people
login, they get this error...
If you're authenticating against AD, then why are you doing DBI auth too?
Is this a bug in part of the system that got solved in a later
version, or
On 03/02/2012 11:54 AM, Thomas Lau wrote:
Mind to explain what does it do?
All config options are documented in etc/RT_Config.pm. You copy lines
you want from there and add them to your RT_SiteConfig.pm
grep -A 10 UseSQLForACLChecks etc/RT_Config.pm
The second paragraph (This option is
I'm using RT 3.8.8 and am curious if it is possible to create a search and
present it on another web page as a link.
For example, I have certain RT queues for products. On an internal product
page, I'd like to have a link: Click here to see all RT support tickets for
this product. If they
I got the same error and I understand this must be minors, since my AD user is
authenticated. The Users table in my rt4 database doesn't have a column called
'disable'. Removing the d_field line in RT_SiteConfig.pm and the error no
longer show up. Looks like a bug.
Jun
-Original
On 03/02/2012 12:48 PM, Zhang,Jun wrote:
I got the same error and I understand this must be minors, since my
AD user is authenticated. The Users table in my rt4 database doesn't
have a column called 'disable'. Removing the d_field line in
RT_SiteConfig.pm and the error no longer show up. Looks
Thomas,
Since I'm new to RT, could you please tell where I did wrong in
configuration? May be I need to change the order of the ExternalAuthPriority.
Below is my RT_SiteConfig.pm file content.
Thanks.
Jun
Set( $DatabaseUser, 'rt_user' );
Set( $CorrespondAddress, 'x...@mdanderson.org'
Hi Joseph
just link to something like
http://rt.yoyodyne.com/Search/Results.html?Query=%27CF.{Product%20code}%27LIKE%27CCT0104F%27
or
http://rt.yoyodyne.com/Search/Results.html?Query='CF.{Product
code}'LIKE'CCT0104F'
You can do more complex searches too.
Gerard
On 2012-03-02 18:44, Joseph
On 03/02/2012 01:16 PM, Zhang,Jun wrote:
Thomas,
Since I'm new to RT, could you please tell where I did wrong in
configuration? May be I need to change the order of the ExternalAuthPriority.
Below is my RT_SiteConfig.pm file content.
Remove My_MySQL from ExternalAuthPriority and remove
Quoting Thomas Sibley t...@bestpractical.com:
You should uninstall the rt3 RPM before going forward with your RT 4
source install.
Spot on! Thank you very much, I have an empty database now.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5
Gerard:
Thanks! That's exactly what I needed! Got the syntax for a specific queue
and product:
http://myRT/Search/Results.html?Query=%27Queue%27=%27Our%20Products%27%20AND%20%27CF.{System}%27=%27oscillationOverthrustor%27
Worked great!
Thanks again!
Your My_LDAP 'user' needs to be the fully qualified 'CN=s_dqs_svn,
ou=people,dc=mdanderson,dc=edu'. And I hope that is a bogus password!
Otherwise, I would change it.
=+=+=+=+=+=+=+=+=+
Ryan Backman
Programmer / Analyst
George Fox University
=+=+=+=+=+=+=+=+=+
On Fri, Mar 2, 2012 at 10:16 AM,
On 03/02/2012 01:53 PM, Joseph Spenner wrote:
Gerard:
Thanks! That's exactly what I needed! Got the syntax for a specific
queue and product:
Note that you can always build the search in the RT web interface and
then view the results and copy the link as well.
RT Training Sessions
Sorry for bumping, =(
Nobody know what I'm doing wrong?
Maybe my poor english is the problem??? =D
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner
De: Diaulas Castro
Enviada em:
HEY! That solved the problem! Thanks so much Jun :-)
It's interesting that this section of the stock config file refers correctly to
the stock Users table, except for including references to this column that
isn't part of the table.
--
Kendric Beachey
-Original Message-
From:
On 03/02/2012 02:05 PM, Beachey, Kendric wrote:
HEY! That solved the problem! Thanks so much Jun :-)
You just created another problem, which is now ExternalAuth looks at the
internal RT users table. It should _not_ be configured to do this.
It's interesting that this section of the stock
On 02/29/2012 05:37 PM, Diaulas Castro wrote:
Fragment of active status in LifeCycles
active = [ 'open', 'scheduled', 'started', 'waiting_customer' ],
Fragment of inactive status:
inactive = [ 'resolved', 'rejected', 'deleted', 'plantao',
'report' , 'stalled' ]
Here is the setup within the Content area for my global template.
Thank you very much
Joe
Subject: AutoReply: {$Ticket-Subject}
Greetings,
This message has been automatically generated in response to the
creation of a ticket regarding:
From: Thomas Sibley t...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, March 2, 2012 11:59 AM
Subject: Re: [rt-users] Simple search link creation?
On 03/02/2012 01:53 PM, Joseph Spenner wrote:
Gerard:
Thanks! That's exactly what I
On 03/02/2012 02:56 PM, Joseph Spenner wrote:
I was thinking this initially, but it appears RT does a POST such
that the string itself does not show up on the URL. Unless you are
talking about something different? If I build the search, the URL is
simply:
http://myrt/Search/Build.html
Thoms,
Is restarting httpd the only thing needed after modifying
RT_SiteConfig.pm?
Jun
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Friday, March 02, 2012 12:21 PM
To:
I didn't use the real password. Authentication works against AD, does that mean
a short user name could be used? Thank you very much for raising the question.
At this stage, I'm sure about nothing.
Jun
From: Ryan Backman [mailto:rback...@georgefox.edu]
Sent: Friday, March 02, 2012 12:56 PM
To:
From: Thomas Sibley t...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, March 2, 2012 1:14 PM
Subject: Re: [rt-users] Simple search link creation?
On 03/02/2012 02:56 PM, Joseph Spenner wrote:
I was thinking this initially, but it appears
My RT_SiteConfig.pm
# This file was generated by running update-rt-siteconfig-4.
#
# While local modifications will not be overwritten without permission,
# it is recommended the they are instead placed in
# /etc/request-tracker4/RT_SiteConfig.d
#
# Note that modifications to the RT_SiteConfig.d
OOPS, I forgot I had shut off list mail delivery some time ago, so I only saw
Jun's first response (because it CCed me). Thanks for mentioning there were
other messages, Thomas.
The reason for authenticating against LDAP and the internal system was that
(for a time, at least) our users around
On 03/02/2012 03:58 PM, Beachey, Kendric wrote:
The reason for authenticating against LDAP and the internal system
was that (for a time, at least) our users around the world did not
all authenticate in the same way. US used one LDAP, UK used a
different LDAP, Taiwan used the internal table.
On Thu, Mar 01, 2012 at 06:44:27PM -0600, Jonathon Doran wrote:
Sorry if this is a duplicate, but I noticed that I sent this message from
a different email account, so I assume it was hung up in moderation if not
disposed of entirely.
I installed RT3 last week, and was having some problems
On Wed, Feb 29, 2012 at 10:37:42PM +, Diaulas Castro wrote:
Hello,
My setup of RT is ubuntu 11.10 with RT 4.0.1, I've setup some custom status
on LifeCycles and they are working pretty well except when my customer want
to see all active tickets.
Fragment of active status in
On Thu, Mar 01, 2012 at 01:44:23PM -0600, Zhang,Jun wrote:
Ldap user authentication seems to work using RT-Authen-ExternalAuth. An AD
user can login and
create tickets in a queue, but next time the same user logged in he sees
no open/closed
tickets. Only root user can see all the
On Thu, Feb 23, 2012 at 12:07:33PM -0500, Scott Pestana wrote:
Kevin,
We're setting up a new development RT server to try to pick apart our
issues (and also as
a staging platform for RT upgrades). In that spirit I thought I'd ask you
to look over the
RT_SiteConfig.pm I've
On Fri, Mar 02, 2012 at 08:27:55AM -0600, Aaron Zuercher wrote:
Thats unfortunate but I understand people have lives to live and other
priorities.
I do have a question: is there a certain version of AT + RT that does work
completely? I'm
running 3.8.11 and AT 2.0b2 and
On Thu, Feb 23, 2012 at 05:02:39PM -0800, Ryan Backman wrote:
I have a question regarding standard permissions for plugins. I'm on RT
3.8.4.
I installed the AT plugin and am not seeing the link on my Homepage. I'm
looking at a diff of
was added when I installed AT and am seeing
Please keep list replies on the list.
On Wed, Feb 29, 2012 at 05:11:25PM +, Walid Haider wrote:
I tried your suggestion, but still same error.
Any ideas as to what else I could try?
I don't see where you answered this question.
That sounds pretty broken.
What's in /root/.cpan/build ?
On Thu, Mar 01, 2012 at 04:20:11PM -0500, Joe Kirby wrote:
Is there a way via RT to actually remove an attachment?
I'm not sure if shredder exposes that in the UI for SuperUsers, but
you can use the command line version of it (rt-shredder) to delete
attachments.
-kevin
pgpSj4jY1UUi0.pgp
On Fri, Mar 02, 2012 at 01:54:08PM +, Renney, Paul wrote:
On the create ticket form I need to act upon a change to a drop down menu
for a custom field
(for this example 'Customer'), look up this value in a database table for
a resulting default
priority, and change the value in
On Mon, Feb 27, 2012 at 11:39:24PM -0800, Kenneth Crocker wrote:
That would be the Watch right.
Watch lets you add yourself as a Requestor or Cc, but not arbitrary
users, that requires ModifyTicket. So, Christopher, it depends on
what you need to achieve.
-kevin
On Thu, Feb 23, 2012 at
On Thu, Mar 01, 2012 at 04:42:57PM -0500, Joe Kirby wrote:
UMBC has a need to have the subject of an email option only the ticket id
and subject of the
ticket.
Unfortunately, RT really needs the full subject tag
[$rtname_or_queuetag #ticketid]
The Subject: seems to be required for
On Wed, Feb 29, 2012 at 08:02:56PM +0330, Payam Poursaied wrote:
Hi all
We are working with 3.8.8. we have the following problem:
When any HTML correspond/comment with attachments (i.e doc file) sent to
RT from outlook (i.e.
outlook 2010), the system sends plain/text part
Please - keep list replies on the list.
On Fri, Feb 24, 2012 at 10:24:52PM +, Jourdan Perla wrote:
Fixed it. I was missing an Auth exclusion for the /REST/1.0/NoAuth
directory
As for the RT logs, can't find them. And can't find out where they're
configured.
Search in RT_Config.pm for
68 matches
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