Re: [rt-users] chart and number out of sync

2012-03-02 Thread Gerard FENELON
Hi Thomas I don't have a clue about your problem, but I am pretty sure that the first question will be : which version of RT are you using ? Gerard On 2012-03-02 04:06, Thomas Lau wrote: Dear All, we are

Re: [rt-users] chart and number out of sync

2012-03-02 Thread Thomas Lau
RT 4.0.2 Thomas Lau Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 M +852 9880 1217 Hong Kong . Singapore . Tokyo From: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] Subject in Template options

2012-03-02 Thread Joe Kirby
Thanks Kenn I use the templates for several things and my guess is that the term Subject: located in the Content part of the setup for Template is like a Reserved Word and must be present for an email to work We use Gmail at UMBC and the threading option is driving some folks nuts because the

[rt-users] Upgrade question

2012-03-02 Thread Joe Harris
We have 2 rt systems currently (4.0.4 and 3.8.8). A few months ago I upgraded to 4.0.4 from 3.8.7 and with the information here and tutorials I found it was a very smooth transition. I now want to upgrade the other system and have a couple of questions. We are a virtual shop so I am wondering

[rt-users] Custom database query from within RT

2012-03-02 Thread Renney, Paul
Hello, On the create ticket form I need to act upon a change to a drop down menu for a custom field (for this example 'Customer'), look up this value in a database table for a resulting default priority, and change the value in the priority drop down. Ordinarily this wouldn't be hard in a

Re: [rt-users] AT 2.0 on RT 4.0.5 - Doesn't work

2012-03-02 Thread UnixMan
I contacted the authors but they don't have the time to look into it. Looks like it is dead in the water UnixMan wrote: Thanks Kevin, I haven't contacted the authors - thanks for the heads up. I'll contact them asap and then post what I find in case anyone else might have the same

Re: [rt-users] AT 2.0 on RT 4.0.5 - Doesn't work

2012-03-02 Thread Aaron Zuercher
Thats unfortunate but I understand people have lives to live and other priorities. I do have a question: is there a certain version of AT + RT that does work completely? I'm running 3.8.11 and AT 2.0b2 and import/export is broken (i found a long bug report in github about it). And this thread

[rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread k...@rice.edu
Hi RT Community, I am trying to setup RT 3.8.11 to use nginx and FastCGI and an encrypted HTTPS connection instead of the unencrypted HTTP connection. I took a look at the RT-Extension-Nginx-0.02 module but it only works with RT4, so I used it as a template and manually generated the following

Re: [rt-users] Upgrade question

2012-03-02 Thread Thomas Sibley
On 03/02/2012 07:50 AM, Joe Harris wrote: We are a virtual shop so I am wondering if I simply clone our 4.0.4 system, change the name, IP, postfix mail settings and aliases, dump and load the database (to a new name) and upgrade the db to 4.0.4 will it work? Or do I need to

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread Gerard FENELON
Stab in the dark: have you changed $WebBaseURL ? Gerard On 2012-03-02 15:35, k...@rice.edu wrote: Hi RT Community, I am trying to setup RT 3.8.11 to use nginx and FastCGI and an encrypted HTTPS connection instead of the unencrypted HTTP connection. I took a look at the RT-Extension-Nginx-0.02

Re: [rt-users] Subject in Template options

2012-03-02 Thread Thomas Sibley
On 03/02/2012 06:39 AM, Joe Kirby wrote: I use the templates for several things and my guess is that the term Subject: located in the Content part of the setup for Template is like a Reserved Word and must be present for an email to work We use Gmail at UMBC and the threading option is

Re: [rt-users] chart and number out of sync

2012-03-02 Thread Thomas Sibley
On 03/01/2012 10:06 PM, Thomas Lau wrote: Dear All, we are suffering some strange issue where the chart and number is out of sync, anyone have idea why? What's the query you're running when grouping by Owner Name in that chart? Do you have $UseSQLForACLChecks turned on in your

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread Thomas Sibley
Gerard FENELON wrote: Stab in the dark: have you changed $WebBaseURL ? Ken @ rice.edu wrote: and the URL is http://rt2.rice.edu:8443 and not the https version. If I change the URL manually from http to https I have logged in. If I try to reply to a ticket, after I click update, it again goes

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread k...@rice.edu
On Fri, Mar 02, 2012 at 03:43:45PM +0100, Gerard FENELON wrote: Stab in the dark: have you changed $WebBaseURL ? Gerard Yes, the $WebBaseURL is set to https://rt2.rice.edu. Cheers, Ken RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] RT4 make initialize-database fails

2012-03-02 Thread Thomas Sibley
On 03/01/2012 07:44 PM, Jonathon Doran wrote: So it seems really important that I have a pristine RT4 database, yet the script is dying. Below is output with no RT databases existing. Does anyone have any recommendations? RT 4 is finding and loading the RT 3 libraries installed by the RPM.

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread Thomas Sibley
On 03/02/2012 10:06 AM, k...@rice.edu wrote: On Fri, Mar 02, 2012 at 03:43:45PM +0100, Gerard FENELON wrote: Stab in the dark: have you changed $WebBaseURL ? Gerard Yes, the $WebBaseURL is set to https://rt2.rice.edu. Are you reverse proxying to nginx? RT Training Sessions

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread k...@rice.edu
On Fri, Mar 02, 2012 at 10:00:50AM -0500, Thomas Sibley wrote: Gerard FENELON wrote: Stab in the dark: have you changed $WebBaseURL ? Ken @ rice.edu wrote: and the URL is http://rt2.rice.edu:8443 and not the https version. If I change the URL manually from http to https I have logged

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread Thomas Sibley
On 03/02/2012 10:15 AM, k...@rice.edu wrote: You probably want something like: Set($WebDomain, 'rt2.rice.edu'); Set($WebPort, 8443); Set($WebBaseURL, 'https://rt2.rice.edu:8443'); Alternatively, you could be slightly more clever: Set($WebBaseURL, sprintf('https://%s:%d',

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread Thomas Sibley
On 03/02/2012 10:16 AM, k...@rice.edu wrote: Yes, the $WebBaseURL is set to https://rt2.rice.edu. Are you reverse proxying to nginx? I do not think so. The only configs are the ones I included in my first post. Then that WebBaseURL is wrong for your nginx setup (https without a port

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread k...@rice.edu
On Fri, Mar 02, 2012 at 10:27:19AM -0500, Thomas Sibley wrote: On 03/02/2012 10:15 AM, k...@rice.edu wrote: You probably want something like: Set($WebDomain, 'rt2.rice.edu'); Set($WebPort, 8443); Set($WebBaseURL, 'https://rt2.rice.edu:8443'); Alternatively, you could be

Re: [rt-users] chart and number out of sync

2012-03-02 Thread Thomas Lau
No, I don't have that ACL line on config, should I use it? -- BlackBerry solution provided by www.principleone.com - Original Message - From: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com To: rt-users@lists.bestpractical.com

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread k...@rice.edu
On Fri, Mar 02, 2012 at 10:27:19AM -0500, Thomas Sibley wrote: On 03/02/2012 10:15 AM, k...@rice.edu wrote: You probably want something like: Set($WebDomain, 'rt2.rice.edu'); Set($WebPort, 8443); Set($WebBaseURL, 'https://rt2.rice.edu:8443'); Alternatively, you could be

Re: [rt-users] chart and number out of sync

2012-03-02 Thread Thomas Sibley
On 03/02/2012 10:31 AM, Thomas Lau wrote: No, I don't have that ACL line on config, should I use it? Potentially. It's just a guess; I didn't dug into the charting code to see if it would fix the root cause I'm betting on. What's the query you're running when grouping by Owner Name in that

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread Thomas Sibley
On 03/02/2012 10:30 AM, k...@rice.edu wrote: I am using the same one as the Apache+modper2+SSL instance and just starting the mason_handler.fcgi with nginx. Er, that's not going to work sometimes because you're running on different ports under nginx. RT will try to use the host and port it's

Re: [rt-users] chart and number out of sync

2012-03-02 Thread Thomas Lau
I have seen the complex and simple queue happen same problem as well, simple as create equal today -- BlackBerry solution provided by www.principleone.com - Original Message - From: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com To:

Re: [rt-users] chart and number out of sync

2012-03-02 Thread Thomas Sibley
On 03/02/2012 10:49 AM, Thomas Lau wrote: I have seen the complex and simple queue happen same problem as well, simple as create equal today Try this in your RT_SiteConfig.pm then: Set($UseSQLForACLChecks, 1); RT Training Sessions (http://bestpractical.com/services/training.html)

Re: [rt-users] AT 2.0 on RT 4.0.5 - Doesn't work

2012-03-02 Thread Scott Gruber (gmail)
Yep I agree. As far as a working version that can import I don't know of any. The only option I see is try and figure out the code myself, not real big on perl though, or try and figure out the SQL database the values are stored in. If anyone knows of a way to get a spreadsheet into AT 4.0.5

Re: [rt-users] RT 3.8.11 with nginx+SSL

2012-03-02 Thread k...@rice.edu
On Fri, Mar 02, 2012 at 10:41:42AM -0500, Thomas Sibley wrote: On 03/02/2012 10:30 AM, k...@rice.edu wrote: I am using the same one as the Apache+modper2+SSL instance and just starting the mason_handler.fcgi with nginx. Er, that's not going to work sometimes because you're running on

Re: [rt-users] chart and number out of sync

2012-03-02 Thread Thomas Lau
Mind to explain what does it do? -- BlackBerry solution provided by www.principleone.com - Original Message - From: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Sat

[rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Beachey, Kendric
Hi all, We're running RT 3.6.5, authenticating against AD. When people login, they get this error... --- error: DBD::mysql::db selectall_hashref failed: Unknown column 'disabled' in 'field list' at

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Thomas Sibley
On 03/02/2012 11:58 AM, Beachey, Kendric wrote: We're running RT 3.6.5, authenticating against AD. When people login, they get this error... If you're authenticating against AD, then why are you doing DBI auth too? Is this a bug in part of the system that got solved in a later version, or

Re: [rt-users] chart and number out of sync

2012-03-02 Thread Thomas Sibley
On 03/02/2012 11:54 AM, Thomas Lau wrote: Mind to explain what does it do? All config options are documented in etc/RT_Config.pm. You copy lines you want from there and add them to your RT_SiteConfig.pm grep -A 10 UseSQLForACLChecks etc/RT_Config.pm The second paragraph (This option is

[rt-users] Simple search link creation?

2012-03-02 Thread Joseph Spenner
I'm using RT 3.8.8 and am curious if it is possible to create a search and present it on another web page as a link. For example, I have certain RT queues for products.  On an internal product page, I'd like to have a link:  Click here to see all RT support tickets for this product.  If they

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Zhang,Jun
I got the same error and I understand this must be minors, since my AD user is authenticated. The Users table in my rt4 database doesn't have a column called 'disable'. Removing the d_field line in RT_SiteConfig.pm and the error no longer show up. Looks like a bug. Jun -Original

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Thomas Sibley
On 03/02/2012 12:48 PM, Zhang,Jun wrote: I got the same error and I understand this must be minors, since my AD user is authenticated. The Users table in my rt4 database doesn't have a column called 'disable'. Removing the d_field line in RT_SiteConfig.pm and the error no longer show up. Looks

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Zhang,Jun
Thomas, Since I'm new to RT, could you please tell where I did wrong in configuration? May be I need to change the order of the ExternalAuthPriority. Below is my RT_SiteConfig.pm file content. Thanks. Jun Set( $DatabaseUser, 'rt_user' ); Set( $CorrespondAddress, 'x...@mdanderson.org'

Re: [rt-users] Simple search link creation?

2012-03-02 Thread Gerard FENELON
Hi Joseph just link to something like http://rt.yoyodyne.com/Search/Results.html?Query=%27CF.{Product%20code}%27LIKE%27CCT0104F%27 or http://rt.yoyodyne.com/Search/Results.html?Query='CF.{Product code}'LIKE'CCT0104F' You can do more complex searches too. Gerard On 2012-03-02 18:44, Joseph

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Thomas Sibley
On 03/02/2012 01:16 PM, Zhang,Jun wrote: Thomas, Since I'm new to RT, could you please tell where I did wrong in configuration? May be I need to change the order of the ExternalAuthPriority. Below is my RT_SiteConfig.pm file content. Remove My_MySQL from ExternalAuthPriority and remove

Re: [rt-users] RT4 make initialize-database fails

2012-03-02 Thread Jonathon Doran
Quoting Thomas Sibley t...@bestpractical.com: You should uninstall the rt3 RPM before going forward with your RT 4 source install. Spot on! Thank you very much, I have an empty database now. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5

Re: [rt-users] Simple search link creation?

2012-03-02 Thread Joseph Spenner
Gerard:   Thanks!  That's exactly what I needed!  Got the syntax for a specific queue and product:     http://myRT/Search/Results.html?Query=%27Queue%27=%27Our%20Products%27%20AND%20%27CF.{System}%27=%27oscillationOverthrustor%27 Worked great! Thanks again!

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Ryan Backman
Your My_LDAP 'user' needs to be the fully qualified 'CN=s_dqs_svn, ou=people,dc=mdanderson,dc=edu'. And I hope that is a bogus password! Otherwise, I would change it. =+=+=+=+=+=+=+=+=+ Ryan Backman Programmer / Analyst George Fox University =+=+=+=+=+=+=+=+=+ On Fri, Mar 2, 2012 at 10:16 AM,

Re: [rt-users] Simple search link creation?

2012-03-02 Thread Thomas Sibley
On 03/02/2012 01:53 PM, Joseph Spenner wrote: Gerard: Thanks! That's exactly what I needed! Got the syntax for a specific queue and product: Note that you can always build the search in the RT web interface and then view the results and copy the link as well. RT Training Sessions

[rt-users] RES: Customer cannot see tickets with active custom status

2012-03-02 Thread Diaulas Castro
Sorry for bumping, =( Nobody know what I'm doing wrong? Maybe my poor english is the problem??? =D Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner De: Diaulas Castro Enviada em:

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Beachey, Kendric
HEY! That solved the problem! Thanks so much Jun :-) It's interesting that this section of the stock config file refers correctly to the stock Users table, except for including references to this column that isn't part of the table. -- Kendric Beachey -Original Message- From:

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Thomas Sibley
On 03/02/2012 02:05 PM, Beachey, Kendric wrote: HEY! That solved the problem! Thanks so much Jun :-) You just created another problem, which is now ExternalAuth looks at the internal RT users table. It should _not_ be configured to do this. It's interesting that this section of the stock

Re: [rt-users] Customer cannot see tickets with active custom status

2012-03-02 Thread Thomas Sibley
On 02/29/2012 05:37 PM, Diaulas Castro wrote: Fragment of active status in LifeCycles active = [ 'open', 'scheduled', 'started', 'waiting_customer' ], Fragment of inactive status: inactive = [ 'resolved', 'rejected', 'deleted', 'plantao', 'report' , 'stalled' ]

Re: [rt-users] Subject in Template options

2012-03-02 Thread Joe Kirby
Here is the setup within the Content area for my global template. Thank you very much Joe Subject: AutoReply: {$Ticket-Subject} Greetings, This message has been automatically generated in response to the creation of a ticket regarding:

Re: [rt-users] Simple search link creation?

2012-03-02 Thread Joseph Spenner
From: Thomas Sibley t...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Friday, March 2, 2012 11:59 AM Subject: Re: [rt-users] Simple search link creation? On 03/02/2012 01:53 PM, Joseph Spenner wrote: Gerard:   Thanks!  That's exactly what I

Re: [rt-users] Simple search link creation?

2012-03-02 Thread Thomas Sibley
On 03/02/2012 02:56 PM, Joseph Spenner wrote: I was thinking this initially, but it appears RT does a POST such that the string itself does not show up on the URL. Unless you are talking about something different? If I build the search, the URL is simply: http://myrt/Search/Build.html

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Zhang,Jun
Thoms, Is restarting httpd the only thing needed after modifying RT_SiteConfig.pm? Jun -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Friday, March 02, 2012 12:21 PM To:

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Zhang,Jun
I didn't use the real password. Authentication works against AD, does that mean a short user name could be used? Thank you very much for raising the question. At this stage, I'm sure about nothing. Jun From: Ryan Backman [mailto:rback...@georgefox.edu] Sent: Friday, March 02, 2012 12:56 PM To:

Re: [rt-users] Simple search link creation?

2012-03-02 Thread Joseph Spenner
From: Thomas Sibley t...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Friday, March 2, 2012 1:14 PM Subject: Re: [rt-users] Simple search link creation? On 03/02/2012 02:56 PM, Joseph Spenner wrote: I was thinking this initially, but it appears

[rt-users] RES: Customer cannot see tickets with active custom status

2012-03-02 Thread Diaulas Castro
My RT_SiteConfig.pm # This file was generated by running update-rt-siteconfig-4. # # While local modifications will not be overwritten without permission, # it is recommended the they are instead placed in # /etc/request-tracker4/RT_SiteConfig.d # # Note that modifications to the RT_SiteConfig.d

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Beachey, Kendric
OOPS, I forgot I had shut off list mail delivery some time ago, so I only saw Jun's first response (because it CCed me). Thanks for mentioning there were other messages, Thomas. The reason for authenticating against LDAP and the internal system was that (for a time, at least) our users around

Re: [rt-users] Transitory error on login (LDAP against AD)

2012-03-02 Thread Thomas Sibley
On 03/02/2012 03:58 PM, Beachey, Kendric wrote: The reason for authenticating against LDAP and the internal system was that (for a time, at least) our users around the world did not all authenticate in the same way. US used one LDAP, UK used a different LDAP, Taiwan used the internal table.

Re: [rt-users] RT4 make initialize-database fails

2012-03-02 Thread Kevin Falcone
On Thu, Mar 01, 2012 at 06:44:27PM -0600, Jonathon Doran wrote: Sorry if this is a duplicate, but I noticed that I sent this message from a different email account, so I assume it was hung up in moderation if not disposed of entirely. I installed RT3 last week, and was having some problems

Re: [rt-users] Customer cannot see tickets with active custom status

2012-03-02 Thread Kevin Falcone
On Wed, Feb 29, 2012 at 10:37:42PM +, Diaulas Castro wrote: Hello, My setup of RT is ubuntu 11.10 with RT 4.0.1, I've setup some custom status on LifeCycles and they are working pretty well except when my customer want to see all active tickets. Fragment of active status in

Re: [rt-users] AD user logged in, but no ticket is seen

2012-03-02 Thread Kevin Falcone
On Thu, Mar 01, 2012 at 01:44:23PM -0600, Zhang,Jun wrote: Ldap user authentication seems to work using RT-Authen-ExternalAuth. An AD user can login and create tickets in a queue, but next time the same user logged in he sees no open/closed tickets. Only root user can see all the

Re: [rt-users] Problems with new users

2012-03-02 Thread Kevin Falcone
On Thu, Feb 23, 2012 at 12:07:33PM -0500, Scott Pestana wrote: Kevin, We're setting up a new development RT server to try to pick apart our issues (and also as a staging platform for RT upgrades). In that spirit I thought I'd ask you to look over the RT_SiteConfig.pm I've

Re: [rt-users] AT 2.0 on RT 4.0.5 - Doesn't work

2012-03-02 Thread Kevin Falcone
On Fri, Mar 02, 2012 at 08:27:55AM -0600, Aaron Zuercher wrote: Thats unfortunate but I understand people have lives to live and other priorities. I do have a question: is there a certain version of AT + RT that does work completely? I'm running 3.8.11 and AT 2.0b2 and

Re: [rt-users] Plugin Permissions

2012-03-02 Thread Kevin Falcone
On Thu, Feb 23, 2012 at 05:02:39PM -0800, Ryan Backman wrote: I have a question regarding standard permissions for plugins. I'm on RT 3.8.4. I installed the AT plugin and am not seeing the link on my Homepage. I'm looking at a diff of was added when I installed AT and am seeing

Re: [rt-users] (Installing RT 4.0.5) Fixdeps unable to make HTML::Mason

2012-03-02 Thread Kevin Falcone
Please keep list replies on the list. On Wed, Feb 29, 2012 at 05:11:25PM +, Walid Haider wrote: I tried your suggestion, but still same error. Any ideas as to what else I could try? I don't see where you answered this question. That sounds pretty broken. What's in /root/.cpan/build ?

Re: [rt-users] Attachment Management within a ticket

2012-03-02 Thread Kevin Falcone
On Thu, Mar 01, 2012 at 04:20:11PM -0500, Joe Kirby wrote: Is there a way via RT to actually remove an attachment? I'm not sure if shredder exposes that in the UI for SuperUsers, but you can use the command line version of it (rt-shredder) to delete attachments. -kevin pgpSj4jY1UUi0.pgp

Re: [rt-users] Custom database query from within RT

2012-03-02 Thread Kevin Falcone
On Fri, Mar 02, 2012 at 01:54:08PM +, Renney, Paul wrote: On the create ticket form I need to act upon a change to a drop down menu for a custom field (for this example 'Customer'), look up this value in a database table for a resulting default priority, and change the value in

Re: [rt-users] Add user as CC to Ticket

2012-03-02 Thread Kevin Falcone
On Mon, Feb 27, 2012 at 11:39:24PM -0800, Kenneth Crocker wrote: That would be the Watch right. Watch lets you add yourself as a Requestor or Cc, but not arbitrary users, that requires ModifyTicket. So, Christopher, it depends on what you need to achieve. -kevin On Thu, Feb 23, 2012 at

Re: [rt-users] Subject in Template options

2012-03-02 Thread Kevin Falcone
On Thu, Mar 01, 2012 at 04:42:57PM -0500, Joe Kirby wrote: UMBC has a need to have the subject of an email option only the ticket id and subject of the ticket. Unfortunately, RT really needs the full subject tag [$rtname_or_queuetag #ticketid] The Subject: seems to be required for

Re: [rt-users] outlook multipart/alternative problem, send plain text when attachments exist

2012-03-02 Thread Kevin Falcone
On Wed, Feb 29, 2012 at 08:02:56PM +0330, Payam Poursaied wrote: Hi all We are working with 3.8.8. we have the following problem: When any HTML correspond/comment with attachments (i.e doc file) sent to RT from outlook (i.e. outlook 2010), the system sends plain/text part

Re: [rt-users] rt-mailgate 302 Error. No, not Plack.

2012-03-02 Thread Kevin Falcone
Please - keep list replies on the list. On Fri, Feb 24, 2012 at 10:24:52PM +, Jourdan Perla wrote: Fixed it. I was missing an Auth exclusion for the /REST/1.0/NoAuth directory As for the RT logs, can't find them. And can't find out where they're configured. Search in RT_Config.pm for