Re: [rt-users] RT 4.0.5 and IE8 very slow with the new menu

2012-04-11 Thread L B
On Tue, Apr 10, 2012 at 6:15 PM, Ruslan Zakirov r...@bestpractical.com wrote: On Tue, Apr 10, 2012 at 19:27, L B bertig...@gmail.com wrote: I don't know if it's related to PIE.htc, but there are also annoying bugs with IE, see attached. This has been fixed in

Re: [rt-users] RT 4.0.5 and IE8 very slow with the new menu

2012-04-11 Thread L B
I continue my tests with PIE.htc and let you know. I removed the aileron directory and replaced it with the one from github. It's fast know, thanks ! -- L.B.

[rt-users] RT 4 and IE8 : text overlap

2012-04-11 Thread L B
Hello, I found a bug in the template with IE8, see attached. Not sure if it's known and how to fix it. It works in Chrome. -- L.B. attachment: iebug.png

Re: [rt-users] mysql to oracle migration

2012-04-11 Thread Pedro Albuquerque
Thanks for the info. I will take a look at these scripts and try to use them in Oracle. I'll get back to you with updates. Cheers, Pedro. On Tue, Apr 10, 2012 at 5:08 PM, Sabuj Pattanayek sab...@gmail.com wrote: see this thread

Re: [rt-users] RT 4.0.5 bug in Excel export

2012-04-11 Thread Tim Cutts
On 11 Apr 2012, at 09:41, L B wrote: Hi, Some HTML stuff is not handled properly, see attachment. It worked well in RT 3.8.7 I don't know if it has been fixed in some branch but I experienced the problem with the last Results.tsv available on github. I saw a similar thing when using

Re: [rt-users] RT 4.0.5 bug in Excel export

2012-04-11 Thread L B
I saw a similar thing when using Status with a CustomStatus callback which colours my statuses (as in the example in the Wiki). The problem in that case was that the callback was being called *after* the Excel export does its ScrubHTML bit, so HTML gets through.  I had to alter my

[rt-users] Ldap groups and queues permissions

2012-04-11 Thread Cristo Bolaños Trujillo
Hello, I'm using request tracker at work (succesfully!!) but got some problems when tried to manage queues permission using groups. I've googled about it, read documentation on wiki, tried request tracker web interface and direct sql database changes taking as example already working queues, but

Re: [rt-users] [rt-devel] RT and JasperReports Server Integration (got it working, anyone interested?)

2012-04-11 Thread Benjamin Boksa
Wow - Thanks a lot for all of your feedback. I will try to setup a (github-)repository and some basic instructions about setting up RT4 and JasperServer on Debian 6 by the end of next week (April 22). At the moment I have to catch up on the backlog created while writing the integration

Re: [rt-users] RT 4.0.5 bug in Excel export

2012-04-11 Thread Tim Cutts
On 11 Apr 2012, at 10:25, L B wrote: I saw a similar thing when using Status with a CustomStatus callback which colours my statuses (as in the example in the Wiki). The problem in that case was that the callback was being called *after* the Excel export does its ScrubHTML bit, so HTML

Re: [rt-users] RT 4 and IE8 : text overlap

2012-04-11 Thread Thomas Sibley
On 04/11/2012 04:25 AM, L B wrote: I found a bug in the template with IE8, see attached. Not sure if it's known and how to fix it. It works in Chrome. The zebra striping of transactions looks off there. Are you filtering the history in any way? Please send the HTML source of the page you

Re: [rt-users] RT 4 and IE8 : text overlap

2012-04-11 Thread L B
Actually I can't find again this ticket :-) I'll update this thread if I stumble upon another weird display like this one. -- L.B.

Re: [rt-users] RT 4.0.5 bug in Excel export

2012-04-11 Thread L B
On Wed, Apr 11, 2012 at 2:35 PM, Tim Cutts t...@sanger.ac.uk wrote: On 11 Apr 2012, at 10:25, L B wrote: I saw a similar thing when using Status with a CustomStatus callback which colours my statuses (as in the example in the Wiki). The problem in that case was that the callback was being

Re: [rt-users] Editing /opt/rt4/share/html/Ticket/Elements/ShowTransactionAttachments to show HTML in display ticket body breaks RT interface.

2012-04-11 Thread Kevin Falcone
On Wed, Apr 11, 2012 at 10:17:50AM +0700, Luong Bui Duc wrote: I'm trying to set RT so it shows the HTML tables/hyperlinks directly in Display ticket page. My RT_SiteConfig.pm includes PreferRichText TrustHTMLAttachments 1, but that only seems to work when user downloads ticket as attachment.

Re: [rt-users] Ldap groups and queues permissions

2012-04-11 Thread Kevin Falcone
On Wed, Apr 11, 2012 at 11:31:59AM +0100, Cristo Bolaños Trujillo wrote: Hello, I'm using request tracker at work (succesfully!!) but got some problems when tried to manage queues permission using groups. I've googled about it, read documentation on wiki, tried request tracker

Re: [rt-users] RT 4.0.5 bug in Excel export

2012-04-11 Thread Kevin Falcone
On Wed, Apr 11, 2012 at 04:03:57PM +0200, L B wrote: On Wed, Apr 11, 2012 at 2:35 PM, Tim Cutts t...@sanger.ac.uk wrote: On 11 Apr 2012, at 10:25, L B wrote: I saw a similar thing when using Status with a CustomStatus callback which colours my statuses (as in the example in the

Re: [rt-users] RT 4.0.5 bug in Excel export

2012-04-11 Thread Tim Cutts
On 11 Apr 2012, at 15:50, Kevin Falcone wrote: Please don't CC developers directly, lots of us work on the extensions. It would be great if Tim filed his patch in the appropriate rt.cpan.org queue. I wasn't brave enough to do that. It's not an extension I use - I wrote that patched

Re: [rt-users] RT 4.0.5 bug in Excel export

2012-04-11 Thread Kevin Falcone
On Wed, Apr 11, 2012 at 04:35:25PM +0100, Tim Cutts wrote: On 11 Apr 2012, at 15:50, Kevin Falcone wrote: Please don't CC developers directly, lots of us work on the extensions. It would be great if Tim filed his patch in the appropriate rt.cpan.org queue. I wasn't brave enough to

[rt-users] RT Asset Tracker - unique name field

2012-04-11 Thread Darren Hildebrand
Hello, I'm looking at using RT AssetTracker module for tracking our hardware and software licenses. It does exactly what I'd like for hardware, but I'd also like to track software licenses. The problem that I'm running up against is that each asset name field must be unique. For example,

Re: [rt-users] RT Asset Tracker - unique name field

2012-04-11 Thread Jay Ashworth
- Original Message - From: Darren Hildebrand darren.hildebr...@opusvfx.com I'm looking at using RT AssetTracker module for tracking our hardware and software licenses. It does exactly what I'd like for hardware, but I'd also like to track software licenses. The problem that I'm

Re: [rt-users] Ldap groups and queues permissions

2012-04-11 Thread Cristo Bolaños Trujillo
Hello, Seeing the Queue is controlled by SeeQueue and you'll also need CreateTicket there. Is the user Privileged? Yup, it's right. All problem come from cachedgroupmembers table: it looks there was a record for that user. I manually created a record and it works :) Thanks a lot for your

Re: [rt-users] Ldap groups and queues permissions

2012-04-11 Thread Thomas Sibley
Please keep replies on the list. On 04/11/2012 01:43 PM, Cristo Bolaños Trujillo wrote: This is interesting: I created user on RT user admin page, but didn't see any change on user permissing. Take note of the checkbox Let this user be granted rights (Privileged) which turns a user Privileged

Re: [rt-users] RT Asset Tracker - unique name field

2012-04-11 Thread Darren Hildebrand
Thanks, but my problem with that approach is that records of a specific software license can disappear along with a computer. Since there are times when I'd be moving licenses from one computer to another, I'd prefer for a software license to be a separate entity that can be unlinked from one

Re: [rt-users] number of displayed rows in saved search

2012-04-11 Thread Gašper Zupančič
Not even one? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Gašper Zupančič Sent: Friday, April 06, 2012 10:21 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] number of displayed rows in saved search Dear RT, i have a

[rt-users] sending an email to owner when ticket is nearly due

2012-04-11 Thread Florin Andrei
Using RT-4.0.5 on Linux. What is the best way to configure RT to automatically send an email to the owner of a ticket when the ticket is nearly due? Let's say, 1 day before the due date. I've seen this page... http://requesttracker.wikia.com/wiki/Reminders ...but it's for reminders. I'd

Re: [rt-users] RT 4.0.5 bug in Excel export

2012-04-11 Thread Christian Loos
Am 11.04.2012 17:35, schrieb Tim Cutts: There might be more satisfactory and general solutions that could be implemented in the Results.tsv mason page. Rather simplistically, it could just run ScrubHTML across everything that comes out of the ColumnMap. Long time ago I send an patch for

Re: [rt-users] RT 4.0.5 bug in Excel export

2012-04-11 Thread Kevin Falcone
On Wed, Apr 11, 2012 at 11:39:00PM +0200, Christian Loos wrote: Am 11.04.2012 17:35, schrieb Tim Cutts: There might be more satisfactory and general solutions that could be implemented in the Results.tsv mason page. Rather simplistically, it could just run ScrubHTML across everything

Re: [rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL

2012-04-11 Thread UnixMan
I found the issue. I forgot that this system uses https and so I changed the /etc/aliases http to https and all is now working. UnixMan wrote: I have scoured the web and cannot find a satisfying answer to mail not working on RT 4.0.5. At this point the mail is in the mailq. All the

[rt-users] RT 4.0.5 : rt-email-dashboards cron not working

2012-04-11 Thread UnixMan
Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron hasn't been sending out emails. I checked the logs but nothing to note there other than it says it emailed them out. I ran a test email on the command line and the mail went through, NTF. Any and all help is always appreciated,

Re: [rt-users] RT 4.0.5 : rt-email-dashboards cron not working

2012-04-11 Thread Kevin Falcone
On Wed, Apr 11, 2012 at 02:58:21PM -0700, UnixMan wrote: Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron hasn't been sending out emails. I checked the logs but nothing to note there other than it says it emailed them out. I ran a test email on the command line and the

Re: [rt-users] RT Extension LDAPImport Using LDAPS?

2012-04-11 Thread Scott Pestana
Hi, It looks like the issue I have with those extra [critical] messages may be resolved by a newer version that Kevin has released as a dev release. Without modifying my original configuration the release candidate from March 2012 reports only the [info] output. -Scott On

[rt-users] Can 'Username' be Removed as a Required Field From the User Creation Form?

2012-04-11 Thread Timothy Tate
I got my first install of RT up and going today and I'm very excited about getting to know it better! I'm curious if it would be possible to prevent the 'Username' field of the User Creation form from being required? I would prefer to reference each user account by the 'Real Name' only when