[rt-users] $ResolveDefaultUpdateType in 4.0.6
Hi All -
Just upgraded to 4.0.6. I'm trying to change the *
$ResolveDefaultUpdateType* as I had it in 3.8.8.
I've put the following into my RT_SiteConfig.pm but the DefaultUpdateType
for *resolve* is still set to *Comments* in the WebUI.
default = {
actions = [
'new - open' = { label = 'Open it', update = 'Respond'
},
'new - resolved' = { label = 'Resolve', update = 'Respond'
},
'new - rejected' = { label = 'Reject', update = 'Respond'
},
'new - deleted' = { label = 'Delete' },
'open - stalled' = { label = 'Stall', update = 'Comment'
},
'open - resolved' = { label = 'Resolve', update = 'Respond'
},
'open - rejected' = { label = 'Reject', update = 'Respond'
},
'stalled - open' = { label = 'Open it' },
'resolved - open' = { label = 'Re-open', update = 'Comment'
},
'rejected - open' = { label = 'Re-open', update = 'Comment'
},
'deleted - open' = { label = 'Undelete' },
],
},
Again, my main goal is to have the update type be *respond *when *resolving
*a ticket. I've already followed the instructions here (
http://requesttracker.wikia.com/wiki/CustomStatusesInRt4), but my custom
update types don't seem to be getting set.
Am I missing something?
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
[rt-users] Workflow on rt4
Has anybody found any good doc's on doing workflows on RT4..? I can't seem to find anything geared towards 4.0.X Thanks, -Andy
[rt-users] Another email problem with 3.8.12
Hello, I tried to run 3.8.12 with b7a5a53 patch on RHEL5 system. Outgoing emails work, but incoming doesn't. I see this on my maillog: May 25 11:40:15 hostname postfix/local[13235]: 8D0CE137D68: to=my.rt@email.address, relay=local, delay=0.6, delays=0.01/0/0/0.58, dsn=4.3.0, status=deferred (temporary failure. Command output: An Error Occurred = 500 Server closed connection without sending any data back ) And this on my syslog: May 25 11:40:14 hostname RT: rt-3.8.12...@email.address #4242/34054 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302) May 25 11:40:15 hostname RT: rt-3.8.12...@email.address sent To: u...@domain.com (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:333) May 25 11:40:15 hostname RT: rt-3.8.12...@email.address - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302) May 25 11:40:15 hostname RT: Undefined value assigned to typeglob at /usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm line 459. (/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:459) May 25 11:40:15 hostname RT: rt-3.8.12...@email.address sent Bcc: adm...@domain.com, adm...@domain.com, ... (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:333) May 25 11:40:15 hostname RT: Ticket 4242 created in queue 'queuename' by u...@domain.com (/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:671) May 25 11:40:15 hostname RT: Apache2::RequestIO::rflush: (103) Software caused connection abort at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 1020 (/usr/sbin/webmux.pl:115) So, RT creates a new ticket and sends outgoing emails, but doesn't return OK to rt-mailgate. Postfix thinks that the mail failed and retries it 10 minutes later. And again, creating multiple new tickets. Apache's errorlog is empty. Line 459 in Email.pm is the line added by b7a5a53: local *STDIN = IO::Handle-new_from_fd( 0, r ); What am I missing?
Re: [rt-users] Another email problem with 3.8.12
On Fri, 2012-05-25 at 18:31 +0300, Kim B. Heino wrote: I tried to run 3.8.12 with b7a5a53 patch on RHEL5 system. Outgoing emails work, but incoming doesn't. I see this on my maillog: Please show us your Apache and RT configuration, with passwords redacted as necessary. - Alex
Re: [rt-users] Another email problem with 3.8.12
On 05/25/2012 11:31 AM, Kim B. Heino wrote: I tried to run 3.8.12 with b7a5a53 patch on RHEL5 system. Outgoing emails work, but incoming doesn't. I see this on my maillog: May 25 11:40:15 hostname postfix/local[13235]: 8D0CE137D68: to=my.rt@email.address, relay=local, delay=0.6, delays=0.01/0/0/0.58, dsn=4.3.0, status=deferred (temporary failure. Command output: An Error Occurred = 500 Server closed connection without sending any data back ) Can you try running rt-mailgate by hand with the added --debug flag and piping in a test email? It may output a little more verbosely than the error postfix recorded above. rt-mailgate --debug --action correspond --queue XXX --url http://XXX testmail
[rt-users] Timestamps not correct in RT 4.0.6
Hi All - All the timestamps on my tickets are about 5 hours ahead of the current time. The time on the actual Ubuntu server is correct. Where would RT be pulling in a different time? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu
Re: [rt-users] Timestamps not correct in RT 4.0.6
It'll use UTC by default, I think, unless you set the time zone in your etc/RT_SiteConfig.pm My setting looks like this: Set( $Timezone, 'US/Eastern' ); This is documented in the etc/SiteConfig.pm Regards, Stephen J Alexander MPBX, LLC http://mpbx.com 832-713-6729 On Fri, May 25, 2012 at 4:23 PM, Max McGrath mmcgr...@carthage.edu wrote: Hi All - All the timestamps on my tickets are about 5 hours ahead of the current time. The time on the actual Ubuntu server is correct. Where would RT be pulling in a different time? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu
Re: [rt-users] Timestamps not correct in RT 4.0.6
Yup...saw that right after i sent the message. My RT_SiteConfig had CDT in it but it wasn't working. had to change it to US\Central. --- Max McGrath mmcgr...@carthage.edu Sent from my Droid On May 25, 2012 4:38 PM, Stephen J Alexander sjalexan...@mpbx.com wrote: It'll use UTC by default, I think, unless you set the time zone in your etc/RT_SiteConfig.pm My setting looks like this: Set( $Timezone, 'US/Eastern' ); This is documented in the etc/SiteConfig.pm Regards, Stephen J Alexander MPBX, LLC http://mpbx.com 832-713-6729 On Fri, May 25, 2012 at 4:23 PM, Max McGrath mmcgr...@carthage.eduwrote: Hi All - All the timestamps on my tickets are about 5 hours ahead of the current time. The time on the actual Ubuntu server is correct. Where would RT be pulling in a different time? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu
Re: [rt-users] Another email problem with 3.8.12
On Fri, 2012-05-25 at 18:31 +0300, Kim B. Heino wrote: I tried to run 3.8.12 with b7a5a53 patch on RHEL5 system. Outgoing emails work, but incoming doesn't. I see this on my maillog: Please try applying 38093f9: curl https://github.com/bestpractical/rt/commit/38093f9.patch | patch -p1 -d /opt/rt3 Then restart Apache (a full stop+start will likely be necessary) and report back if that resolves your issue. Regardless, I'd also be curious to know what version of mod_perl you're running (check your error logs on Apache startup), and the output of `apache2 -V` - Alex
