Hi.
I just upgraded our RT install from 3.8.10 to 3.8.12. After this RT was unable
to send e-mail messages with the default outgoing mail setting (sendmailpipe).
I change mail command to sendmail (and removed -t from mail arguments), and
then it works.
In the logs it looks like it was trying
Am 14.06.2012 10:46, schrieb Johan Sjöberg:
Hi.
I just upgraded our RT install from 3.8.10 to 3.8.12. After this RT was
unable to send e-mail messages with the default outgoing mail setting
(sendmailpipe). I change mail command to sendmail (and removed –t from
mail arguments), and then it
Since upgrading to RT 4.0.5, I've found that email being logged in my
RT instance and then displayed in the web GUI will have the wrong
time. More specifically, its off by the number of hours that my local
timezone is off from UTC. So if an email comes in at 10:21:58 -0400,
it will show the
I've been using RT with various custom fields for years, but now its
time to re-model those custom fields a bit. I thought that at least
one of them, namely Work By (which includes a list of which
technicians worked on the ticket), should get moved to the transaction
level (vs. applying to the
Am Montag, den 11.06.2012, 09:40 -0700 schrieb Russ Lavoy:
'user' =
'cn=user,ou=oragnizational unit,dc=example,dc=net',
Not sure, but there could be a typo.
ou=organizational unit
should be correct I guess.
Cheers,
Alex
As I am currently looking at making some customizations to the create and
update pages, I am wondering if someone can provide input about the set up of
an RT dev environment? I have a complete system I can do the work on and I am
wondering what IDE would be recommended and any other advice
Hi.
Thanks for that. I had missed that 3.8.13 had been released since I flagged the
release notification for 3.8.12 in my e-mail client.
/Johan
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: den 14 juni 2012 12:11
To: Johan Sjöberg
Cc:
Andrew Marosi amarosi at luminance.us.com writes:
Ensure you turned on logging in your siteconfig:
Set($LogToFile, 'debug'); # debug is very noisy
You can try critical, warning, or error if you don’t want to be overloaded
with noise
Make sure your apache user can write to the log
We're running RT 4.0.5. If I go to Configuration-Global-Scrips-Select,
I don't see any scrips. So where are the global scrips (e.g., email
comments to AdminCc's) hiding? They're in initialdata, but editing them
there won't help, will it?
I'm asking because sometimes we want to archive the fact
On 06/14/2012 07:45 AM, Jaime Kikpole wrote:
Since upgrading to RT 4.0.5, I've found that email being logged in my
RT instance and then displayed in the web GUI will have the wrong
time. More specifically, its off by the number of hours that my local
timezone is off from UTC. So if an email
On 06/14/2012 09:07 AM, Karger, Amir wrote:
We're running RT 4.0.5. If I go to Configuration-Global-Scrips-Select,
I don't see any scrips. So where are the global scrips (e.g., email
comments to AdminCc's) hiding? They're in initialdata, but editing them
there won't help, will it?
I'm
Hello,
I'm relatively new to RT and have been running into this problem for a
few days now. I've looked everywhere and haven't found a clue. The
closest thing I could find was documented in this post:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg10037.html
But, I really
On 14 Jun 2012, at 13:53, Jim Lesinski wrote:
As I am currently looking at making some customizations to the create and
update pages, I am wondering if someone can provide input about the set up of
an RT dev environment? I have a complete system I can do the work on and I am
wondering
On 14 Jun 2012, at 14:48, Matthew W. wrote:
Hello,
I'm relatively new to RT and have been running into this problem for a
few days now. I've looked everywhere and haven't found a clue. The
closest thing I could find was documented in this post:
On Thu, Jun 14, 2012 at 9:10 AM, Thomas Sibley t...@bestpractical.com wrote:
This is almost certainly because a) your user doesn't have a timezone
set and your default is UTC, or b) your user has an incorrect timezone
preference set.
Our email system is Google Apps for Education, so our email
On 06/14/2012 09:57 AM, Jaime Kikpole wrote:
Our email system is Google Apps for Education, so our email is
effectively Gmail. Is there a known issue with that and RT? I
wouldn't normally ask, but I figured someone here might be using
Gmail.
I'm attaching a screen shot of the only config
I tried to search for this, but couldn't find much. Running 3.8.8, and
need the comments entered into My Day to go to the requestor and cc's.
Seems the easiest thing to do would be change the mode from comment to
reply but I'm not seeing an obvious way to do this. Can someone help,
or
On Thu, Jun 14, 2012 at 10:01 AM, Thomas Sibley t...@bestpractical.com wrote:
Logged in as ... → Settings → About Me
Oh, sorry. Its currently set to System Default.
Jaime
--
Network Administrator
Cairo-Durham Central School District
http://cns.cairodurham.org
From: Thomas Sibley t...@bestpractical.com
On 06/14/2012 09:07 AM, Karger, Amir wrote:
Where are the global scrips (e.g., email comments to AdminCc's) hiding?
I'd like to set up a Scrip where, if I input some (highly unique) string
in the Subject line, then RT doesn't email all AdminCc's.
On 06/14/2012 10:25 AM, Karger, Amir wrote:
Ah, I didn't give enough detail. We have a bash script that runs a command
and emails RT with the results. This lets us record what we actually did
(and the stdout result) into the ticket without cutting and pasting from
our ssh window. But it's not
Matthew,Tim,
Most likely it is.
Kenn
On Thu, Jun 14, 2012 at 6:54 AM, Tim Cutts t...@sanger.ac.uk wrote:
On 14 Jun 2012, at 14:48, Matthew W. wrote:
Hello,
I'm relatively new to RT and have been running into this problem for a
few days now. I've looked everywhere and haven't found
On Thu, Jun 14, 2012 at 9:48 AM, Matthew W. matt.k.w...@gmail.com wrote:
Here's some psuedocode (code not tested and may contain typos, but my
code works just fine as I can see the transactions in the ticket
history):
my $Value = 'some value';
my $CFName = 'customCF';
my $CF-LoadByName(
Please forgive my previous post. I was under the impression that the option to
create child tickets in a different queue was a delivered function in 4.0.5
When I did not hear back from the list I did more research and discovered that
my person had originally installed an extension and we
Excerpts from Jaime Kikpole's message of Thu Jun 14 07:50:35 -0400 2012:
I've been using RT with various custom fields for years, but now its
time to re-model those custom fields a bit. I thought that at least
one of them, namely Work By (which includes a list of which
technicians worked on
Hello All,
Im running RT.4.0.5.
I've been trying to automatically set the Content(message body) of a comment
on a ticket.
I can get the value from the message input box via
$self-TransactionObj-Content but I'm unable to set it via a scrip.
I've attempted via
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