thanks. Now I can create tickets...
On 22 Jun 2012, at 17:25, Borngunners wrote:
I can access the database using the mysql command line... The database
was dumped from a previous RT database with 3.8 version and restored
to a newly created RT database with 4.02 version on a different
machine... Everything else looks like okay ex
Have you tried your full email address as your user name?
"helpd...@ticket.co.it" instead of just "helpdesk" most servers wont
auth without the full email address anymore.
-Matt
On 06/22/2012 2:22 PM, Borngunners wrote:
set daemon 60
set invisible
set no bouncemail
set no syslog
set logfile
I can access the database using the mysql command line... The database was
dumped from a previous RT database with 3.8 version and restored to a newly
created RT database with 4.02 version on a different machine... Everything else
looks like okay except creating tickets...
-Original
set daemon 60
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail.log
poll mailserver.ticket.co.it protocol pop3 username "helpdesk" password
"" mda "/usr/bin/rt-mailgate --queue general --action correspond --$
-Original Message-
From: 20/20 L
On 06/22/2012 8:49 AM, Borngunners wrote:
fetchmail: Query status=3 (AUTHFAIL)
fetchmail: Warning: the connection is insecure, continuing anyways.
(Better use --sslcertck!)
fetchmail: Authorization failure on helpd...@ticket.co.it
fetchmail: For help, see http://www.fetchmail.info/fetchmail-FAQ
On 22 Jun 2012, at 6:55, Al Kay wrote:
[Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of
type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$
[Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for
ticket 879. aborting Ticket creation.
(/opt/r
I backed and restored the database of my old rt system version 3.8 and
installed rt on another server since my old server is almost about to die. I am
in the process of testing my new server and I am getting this error message
On Fri, Jun 22, 2012 at 01:08:37PM +0200, Michele Pinassi wrote:
> [Fri Jun 22 10:59:33 2012] [warn]: The actual SCRIPT_NAME
> (/Search/Simple.html) does NOT match the configured WebPath (). Perhaps
> you should Set($WebPath, '/Search/Simple.html'); in RT_SiteConfig.pm,
> otherwise your internal li
On Fri, Jun 22, 2012 at 06:55:23AM -0400, Al Kay wrote:
>[Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type
> 'Requestor' for
>ticket 879: Could not create group (/opt/rt4/sbi$
>[Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for
> ticket 879.
Found the setting in the articles class configuration which allowed me
to turn off this feature
Kind Regards
Naresh Maharaj
Katsuma Limited
T/a Hewitt & May
Tel: +44 (0)7861 672449
WhatsApp: +447861 672449
Email: nar...@hewittandmay.com
On 22/06/2012 13:12, Naresh Maharaj wrote:
Hi RT Users,
Hi RT Users,
We migrated from 3.8.8 to 4.0.5
We notice Article headers are now being automatically included in the
content when an Article is selected.
This means we have to delete the header section before sending out an
Article to a client.
Have read the following link, have tried numero
Hi all,
in my logs i have a lot of:
[Fri Jun 22 10:59:11 2012] [warning]: Use of uninitialized value
$location in string eq at
/usr/local/share/perl/5.10.1/Plack/Handler/Apache2.pm line 101.
(/usr/local/share/perl/5.10.1/Plack/Handler/Apache2.pm:101)
[Fri Jun 22 10:59:11 2012] [warning]: Use of u
Below is my configuration settings:
# THE BASICS:
Set($rtname, 'University admin Center');
Set($Organization, 'ticket');
Set($CorrespondAddress , 'helpd...@ticket.co.it');
Set($CommentAddress , 'helpd...@ticket.co.it');
Set($Timezone , 'US/Eastern'); # obviously choose what suits you
Set($Minimum
[Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type
'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$
[Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket
879. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$
[Thu Jun 21 21:
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