[rt-users] Mail with attachement bounces

Hi, After an upgrade from RT 3.8.7 to RT 4.0.6 on Centos Linux host 2.6.18-164.11.1.el5.centos.plus #1 SMP Wed Jan 20 18:49:35 EST 2010 x86_64 x86_64 x86_64 GNU/Linux Emails with an attachment are not accepted anymore The mail comes back with Permission Denied above the text. I put RT in

[rt-users] How to configure the default view of unprivileged users

Hi All, How do I change the view of unprivileged users? 1. We need to have a home link at the top. 2. We need to have a basic search mechanism where the user can search his or her own tickets on the basis of subject,etc. SO we would like to have a quick search widget. 3. We need have the quick

[rt-users] wrong date/time (export)

Hi there, I have weird problem with my RT (4.0.4) - when I'm trying to use export option to CSV/XML file, my timezone is not taken into account. I was looking for answer for many hours with no success. My actual settings: at RT: Set($Timezone, Europe/Warsaw); at SERWER: root@hathor:~# cat

Re: [rt-users] Adding additional WHOIS searches to RT - Nominet

I created the RTIR_SiteConfig.pm file and tried again with no luck. There is no warning on startup about WHOIS in the apache error.log . In /var/log/apache2/error.log I do see the following: [Wed Aug 8 10:26:37 2012] [warning]: _options: parsed query string: google.co.uk at

[rt-users] RT obscuring /server-status and /server-info

We use the Apache provided /server-status and /server-info for diagnostics, but our RT instance seems to be squashing them. We have rt installed to the root path so when /server-status and /server-info are called the mason handler tries to find them and fails. I tried to switch order in what

Re: [rt-users] RT obscuring /server-status and /server-info

On 08/08/2012 02:18 PM, Alberto Fuentes wrote: We use the Apache provided /server-status and /server-info for diagnostics, but our RT instance seems to be squashing them. We have rt installed to the root path so when /server-status and /server-info are called the mason handler tries to find them

[rt-users] Weird issue with ExternalAuth and Ldap ( Have to login Twice every morning )

I am having this weird issue with ExternalAuth and Ldap and RT 4.0.6 and hopefully someone can help me out. FYI: I have no problems with the local users only the ldap users. 1. First RT 4.0.6 is working fine with no issues 2. Also I successfully installed the ExternalAuth plugin to enable LDAP

Re: [rt-users] Extracting selectable Custom Field values via REST

On Tue, Aug 07, 2012 at 03:25:26PM -0400, Jonathan Delgado wrote: Is there a way, using the REST interface, to get a list of the acceptable values for a custom field that is of the Select one value type? I'm not aware of one. My goal is to do some simple reporting outside of the RT system,

Re: [rt-users] Mail with attachement bounces

On Wed, Aug 08, 2012 at 08:31:58AM +0200, Leon Berkers wrote: After an upgrade from RT 3.8.7 to RT 4.0.6 on Centos Linux host 2.6.18-164.11.1.el5.centos.plus #1 SMP Wed Jan 20 18:49:35 EST 2010 x86_64 x86_64 x86_64 GNU/Linux Emails with an attachment are not accepted anymore

Re: [rt-users] How to configure the default view of unprivileged users

On Wed, Aug 08, 2012 at 01:25:08PM +0530, Shrivallabh Deshmukh wrote: 1. We need to have a home link at the top. The Tickets dropdown menu is clickable and takes you back to the SelfService homepage. 2. We need to have a basic search mechanism where the user can search his or her own

Re: [rt-users] wrong date/time (export)

On Wed, Aug 08, 2012 at 10:09:42AM +0200, Marcin Łabuz wrote: I have weird problem with my RT (4.0.4) - when I'm trying to use export option to CSV/XML file, my timezone is not taken into account. I was looking for answer for many hours with no success. The spreadsheet link for me provides

Re: [rt-users] Adding additional WHOIS searches to RT - Nominet

On Wed, Aug 08, 2012 at 11:33:12AM +0100, Alex Young wrote: I created the RTIR_SiteConfig.pm file and tried again with no luck. Is $whois is showing up properly under System Configuration? It should read RTIR Site Config. Also, check for the messages about loading during startup. You may want

[rt-users] queue disabled but still getting tickets

I have disabled one of my queues to prevent new ticket submission but new tickets are still showing up. How to I stop this? I don't want to remove the queue because I want to reopen it in a month. I disabled it by going to TOOLS CONFIG QUEUES and unchecking enabled box. Thanks, Aaron

Re: [rt-users] RT obscuring /server-status and /server-info

On 08/08/2012 05:18 AM, Alberto Fuentes wrote: We use the Apache provided /server-status and /server-info for diagnostics, but our RT instance seems to be squashing them. We have rt installed to the root path so when /server-status and /server-info are called the mason handler tries to find

Re: [rt-users] wrong date/time (export)

Hi Kevin, We're using this extensions: Set(@Plugins,(qw(RTx::Calendar RT::Extension::ExtractCustomFieldValues RT::Extension::SLA RT::Extension::ActivityReports RT::Extension::JSGantt))); Regards, Martin

[rt-users] R: queue disabled but still getting tickets

I think you should also set the permissions at the queue level accordingly. Alberto Scotto [Blue] Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it Da: rt-users-boun...@lists.bestpractical.com

[rt-users] From address set to Apache

I'm running RT4 and postfix on Centos, mauils are coming into queues fine, but I have an issue with the From address, despite setting comment and correspond addresses in my queues, the mails are appearing as from Apache apa...@hostname.domain.name reply-to is set correctly in the mails, but

[rt-users] Wikitext Formatting Issues

HI, We just started using RT in saving our company information and I was assigned to put all of our information into Articles. We want the articles to look decent so I used the wikitext box for our customfield in our articles. I found your wikia for rt, but the RTFM part does not give