Re: [rt-users] sendmail error (exited with code 75) - RHEL6

2012-09-13 Thread Raphaël Berlamont
${TMP_FILE} echo ${DATUM} ${TMP_FILE} echo ==END SENDMAIL CALL== ${TMP_FILE} Here are the sendmail-stdin log, showing a bad behavior, for 3 mails in a row : =NEW SENDMAIL CALL=== 20120913-110049

[rt-users] rt4 log rotation

2012-09-13 Thread Pedro Albuquerque
Hi guys, does anyone of you configured log rotation for rt4 logs? thanks, Pedro. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

Re: [rt-users] rt4 log rotation

2012-09-13 Thread Tim Cutts
On 13/09/2012 11:22, Pedro Albuquerque wrote: Hi guys, does anyone of you configured log rotation for rt4 logs? At Sanger, RT logs through apache's normal logging mechanisms, and therefore our normal Debian/Ubuntu log rotation takes care of it. Come round and see me if you want to see out

Re: [rt-users] rt4 log rotation

2012-09-13 Thread Scotto Alberto
I did it by configuring /etc/logrotate.conf See man logrotate Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it [Blue] From: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] rt4 log rotation

2012-09-13 Thread Pedro Albuquerque
thanks, I'll do that way. On 13/09/2012 11:47, Scotto Alberto wrote: I did it by configuring /etc/logrotate.conf See man logrotate Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100

[rt-users] Limit user in a perl script

2012-09-13 Thread Björn Schulz
Hi! I try to search for users with no connections to any ticket and no connection to any attachments to delete them later. I can't use rt-shredder directly ;-) I try this: ... my $user = RT::User-new($RT::SystemUser); my $users = RT::Users-new($RT::SystemUser); my $tix =

[rt-users] Searching for a tickets with a filename

2012-09-13 Thread Robert Blackwell
Hello, I have a problem where I need to search for tickets by attached file name. I am doing this currently by doing a SQL search against the database. Is there a way to do this via the API that I am missing? Thanks Robert Final RT training for 2012 in Atlanta, GA - October 23 24

[rt-users] Custom fields and single/multiple entry

2012-09-13 Thread Tim Cutts
Hi, I've had two requests from different groups that work with a particular database system here. They each want a custom field which links to ids in this other database. All nice and easy to do. The problem is, that one of them wants the CF to be single entry, and the other one wants the CF

Re: [rt-users] sendmail error (exited with code 75) - RHEL6

2012-09-13 Thread Thomas Sibley
On 09/13/2012 02:14 AM, Raphaël Berlamont wrote: And here is the sendmail-lsof of the corresponding messages : # === START 18686 COMMANDPID USER FD TYPE DEVICE SIZE/OFFNODE NAME sendmail 18686 apache1r FIFO0,8 0t0 1982013 pipe

Re: [rt-users] Searching for a tickets with a filename

2012-09-13 Thread Thomas Sibley
On 09/13/2012 07:31 AM, Robert Blackwell wrote: I have a problem where I need to search for tickets by attached file name. I am doing this currently by doing a SQL search against the database. Is there a way to do this via the API that I am missing? The Query Builder and hence TicketSQL

Re: [rt-users] sendmail error (exited with code 75) - RHEL6

2012-09-13 Thread Raphaël Berlamont
invocation of sendmail? On a working sendmail call, it looks like this : # =NEW SENDMAIL CALL=== 20120913-095359 === START 17662 COMMANDPID USER FD TYPE DEVICE SIZE/OFFNODE NAME sendmail 17662 apache0r FIFO0,8 0t0 1970074 pipe

Re: [rt-users] Searching for a tickets with a filename

2012-09-13 Thread Robert Blackwell
This works great! Is this a supported field in simple search? Ex: Filename:filename.txt Robert On Thu, Sep 13, 2012 at 12:37 PM, Thomas Sibley t...@bestpractical.com wrote: On 09/13/2012 07:31 AM, Robert Blackwell wrote: I have a problem where I need to search for tickets by attached file

Re: [rt-users] Searching for a tickets with a filename

2012-09-13 Thread Thomas Sibley
On 09/13/2012 09:53 AM, Robert Blackwell wrote: This works great! Is this a supported field in simple search? Ex: Filename:filename.txt It isn't. The simple search (RT::Search::Googleish) is designed to be cleanly extendable however, and adding support for it would be a fairly simple

Re: [rt-users] sendmail error (exited with code 75) - RHEL6

2012-09-13 Thread Thomas Sibley
On 09/13/2012 09:49 AM, Raphaël Berlamont wrote: On a working sendmail call, it looks like this : # =NEW SENDMAIL CALL=== 20120913-095359 === START 17662 COMMANDPID USER FD TYPE DEVICE SIZE/OFFNODE NAME sendmail 17662 apache0r

[rt-users] Adding it as a 'Requestor' would create a mail loop

2012-09-13 Thread Papp Tamas
hi All, Please cc my address as I'm not an active reader of the list. I upgraded an RT system from v3.6 (Ubuntu 10.04) to 4.0.6 (Ubuntu 12.04). Admin user can create ticket, but normal user receives this error message: u...@domain.com is an address RT receives mail at. Adding it as a

[rt-users] RT Documentation Now Online

2012-09-13 Thread Thomas Sibley
All of the documentation which ships with RT is now published online in an easily browsable format: http://bestpractical.com/rt/docs Read our full blog post for all the details: http://blog.bestpractical.com/2012/09/rt-documentation-now-online.html Even though this documentation has been public

[rt-users] Alfresco integration

2012-09-13 Thread Chris O'Kelly
Hi Guys, I am working on integrating RT with Alfresco and I am having some difficulties with authentication. Essentially my requirement is that we can get something very similar to the saved search dashlet from RT into an Alfresco Share dashlet. As the two services are not hosted on the same

Re: [rt-users] Alfresco integration

2012-09-13 Thread Chris O'Kelly
Hello, Just a quick followup, having done some more work on this: I think I am getting a little closer here but I am still running up against some problems. I have modified REST/1.0/search/ticket as follows: %ARGS $restrictUser = undef $query $format = undef $orderby = undef $fields = undef

Re: [rt-users] Alfresco integration

2012-09-13 Thread Chris O'Kelly
Hi All, I've figured it out, I had been using the RT::User object class where I should have been using RT::CurrentUser. A little more thought about what I was implementing also alerted me to the fact that what I am building is a possible security hole. I'll repeat that in case anyone has