[rt-users] Command By Mail broken in 4.0.7

Hi, Since upgrading from RT 3.8.8 to 4.0.7 Command By Mail has broken. Is there something basic I'm missing like 'this doesn't work on 4.0.7' or 'Command by mail is now built-in'? RT-Extension-CommandByMail-0.10 As I have multiple instances I have compiled and installed like so: #

Re: [rt-users] How to link SLAs to customer (requestors) or groups

Hi Kevin, Thank you for your reply. I am not very happy with a solution where people should send e-mail to different addresses depending on which SLA they have. I just want to have our regular support@... address and not support-bronze@... for example. This is not very customer-friendly.

[rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7

Hi all, I recently upgrade my RT installation from 4.0.6 to 4.0.7 , I have a 64 bit Centos 6.3 virtual machine with MySql ver 5.1.61, Apache/2.2.15, FastCGI 2.4.6, sendmail 8.14.5, Perl 5.10.1. After upgrading, when I logon to the system as root I cannot see any tabs in the Menu (Home,

Re: [rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7

Did you run the configure script in the new 4.0.7 with the same options as 4.0.6? Also, did you clear your mason cache and restart the server after upgrading? On 9/28/12 9:56 AM, Francesca Del Corso wrote: Hi all, I recently upgrade my RT installation from 4.0.6 to 4.0.7 , I have a 64 bit

Re: [rt-users] Command By Mail broken in 4.0.7

On Fri, Sep 28, 2012 at 11:04 AM, Tom Robinson tom.robin...@motec.com.au wrote: # Command By Mail @MailPlugins = qw( Auth::MailFrom Filter::TakeAction ); #Set( $CommandByMailGroup, group_id ); Set( @MailPlugins, ); But it's not that much important. All you showed looks good. Next step is

Re: [rt-users] How to add a link in the quickbar ?

On Fri, Sep 28, 2012 at 9:16 AM, Kriegers Horst horst.krieg...@loro.ch wrote: - This new item is accessible only for Privileged users, how it's possible to make this accessible for all authenticated users (Privileged and unprivileged) ? There are two callbacks in the file. One for

[rt-users] Help with RT-at-a-Glance

I have a really weird thing going on. Version 4.0.6 for RT-at-a-Glance reports. I have the limit set to 10 on several reports and on 1 users screen there are many reports of 10 or less depending on the number of items eligible. I have the same reports on another user and the 10 limit is

[rt-users] Please ignore last request for Help with RT-at-a-Glance

I work with this off and on for over an hour and just saw my issue. on the user preference to setup RT-at-a-Glance there is also an option for number of rows and it was set to 100 I am sorry to have bothered you on this matter Joe Joe Kirby , Assistant Vice President, Business Systems

[rt-users] Error starting RT 3.8 on FreeBSD 9

I have a webserver running RT 3.8.7. It has been in production for over a year. I'm migrating to a new server (FreeBSD 9.0-RELEASE-p3) using the exact same configuration, but I get an http error when I try to launch the web interface. I collected the following log, right after restarting Apache.