[rt-users] rt-mailgate fallback
Hi, I would like to known if they are any solution to have a fallback solution about rt-mailgate with procmail. Actually I've something like in the .procmailrc # # Spam # :0: # spam * ^X-Spam-Status: YES* ! humain.address :0: |/usr/bin/rt-mailgate --queue Support --action correspond --url https://ULR_OF_RT the problem is sometime the RT website is down (power failure) and in that case the mail is lost. How can I tell rt-mailgate (or procmail) to send the mail to humain.address only if the rt-mailgate failed Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: mar 4 déc 2012 10:08:17 CET We're hiring! http://bestpractical.com/jobs
Re: [rt-users] rt-mailgate fallback
I think what you want to do is add a rule like this right below your
pipe to rt-mailgate rule. This tells procmail to trap the error from the
failed rt-mailgate delivery and retry later:
# If RT delivery failed, return it to the mail queue, the MTA
# will retry delivery later (75 is the value for EX_TEMPFAIL
# in /usr/include/sysexits.h):
:0 e
{ EXITCODE=75 HOST }
On 12/04/2012 04:12 AM, Albert Shih wrote:
Hi,
I would like to known if they are any solution to have a fallback solution
about rt-mailgate with procmail.
Actually I've something like in the .procmailrc
#
# Spam
#
:0: # spam
* ^X-Spam-Status: YES*
! humain.address
:0:
|/usr/bin/rt-mailgate --queue Support --action correspond --url
https://ULR_OF_RT
the problem is sometime the RT website is down (power failure) and in that
case the mail is lost.
How can I tell rt-mailgate (or procmail) to send the mail to humain.address
only if the rt-mailgate failed
Regards.
JAS
We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Page not found http://.?./HASH(0x2af24643ee50)
Hi, I have just solved the same problem during weekend. Delete the mason cache and restart the apache. In my instalation the cache lives here: /var/cache/request-tracker4/mason_data/ I placed folowing command to my favourites and thinking of placing it in the apache2 restart routines: rm -rf /var/cache/request-tracker4/mason_data/obj/* Regards, Lukas Loskot Le 29/10/2012 ? 12:50:34-0400, Kevin Falcone a ?crit On Mon, Oct 29, 2012 at 05:32:09PM +0100, Carlos Fuentes Bermejo wrote: I'm just upgraded to 4.0.8, I'm also using RT::Authen::ExternalAuth to login against a ldap server, and when I login into RT and I get a Page not found, The page you requested could not be found, the URL which I have in the browser is http://rt.com/HASH(0x?.), any ideas??? I assume you're using RT-Authen-ExternalAuth? If so, you want to grab 0.12 released last week which resolves this. WellI've exactly same problem. I've erase the old RT-Authen-ExternalAuth by : rm -rf plugins/RT-Authen-ExternalAuth install the new version 0.12 from http://search.cpan.org/dist/RT-Authen-ExternalAuth/ but I still have this problem. I have do this three time. I'm using FreeBSD, with perl-5.14.2_2 and all ports is up2date. Regards. JAS -- Albert SHIH DIO b?timent 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex T?l?phone : 01 45 07 76 26/06 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: lun 3 d?c 2012 12:18:02 CET We're hiring! http://bestpractical.com/jobs
Re: [rt-users] On Correspond - Open ticket
On Fri, Nov 30, 2012 at 01:00:54PM +, Nick Fennell wrote: Actually, some additional information to this. The scrip may in fact be working but from the opposite way to what I want/expect. When customer correspondence is received, the ticket status (on a resolved ticket) is set to Open. However, what I want is when correspondence is added to a ticket with status = New, set it to Open. On Correspond Open Tickets will flip a ticket from new - open or resolved - open when correspondence happens. Please note that it has a lot of tweaks (so, if a requestor requests a ticket and then replies to the Autoreply email, it won't go new - open) and other related things. You can read more about the action here http://bestpractical.com/rt/docs/latest/RT/Action/AutoOpen.html -kevin pgpt6rUA6yNST.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Adding CF value to Subject
On Thu, Nov 29, 2012 at 07:37:55PM -, Jim Tambling wrote:
How would I go about inserting the value of a custom field to the subject
line on ticket
creation?
Do you want to change the Subject of the ticket or change the subject
of outgoing emails?
If the former, write a Scrip to do On Create User Defined and in the
User Defined section, write a SetSubject call. If the latter, update
the relevant templates to include a FirstCustomField('My Field') in
the Subject: field.
-kevin
pgpM3EXHEb0yO.pgp
Description: PGP signature
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Re: [rt-users] rt-mailgate fallback
On 12/04/2012 01:12 AM, Albert Shih wrote: :0: |/usr/bin/rt-mailgate --queue Support --action correspond --url https://ULR_OF_RT the problem is sometime the RT website is down (power failure) and in that case the mail is lost. How can I tell rt-mailgate (or procmail) to send the mail to humain.address only if the rt-mailgate failed Your rt-mailgate procmail recipe should start with :0w not :0: The w indicates procmail should wait for rt-mailgate to return and use its exit code. We're hiring! http://bestpractical.com/jobs
Re: [rt-users] LDAP Mac OS X Server OD
On Thu, Nov 29, 2012 at 03:44:30PM -0600, Erich Prinz wrote: Installed on Ubuntu 10.04 server and need to authenticate to the OD running on a OS X 10.6.8 server. We currently have the users log into the Ubuntu box via thin clients (LTSP) and utilize kerberos tickets (PAM SASL) from the OD machine. Yet it seems even the simplest of configs breaks RT. I've installed the RT::Authen::ExternalAuth plugin and have done a very basic config. Adding Set($LogToFile , 'debug'); to RT_SiteConfig.pm breaks RT. Zero response in the web gui and nothing (RT) gets logged in /var/log/syslog or /var/log/messages after restart of the web server. Does the default of /opt/rt4/var/log/rt.log exist and is the file writable? Depending on your apache configuration, RT's complaint about writing to that file may be eaten. Try just logging to $LogToScreen instead so that it ends up in the normal apache logs. RT: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind: LDAP_INVALID_DN_SYNTAX 34 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:495) This implies your server probably doesn't like 'user' = 'admin', 'pass' = 'x', This format for username. You may need to use a full DN format, depends on the server. You can test with a tiny Net::LDAP script or the command line ldapsearch program. -kevin pgpqAObSWyNge.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
[rt-users] Rest Interface: Create New Ticket
Hello, I've been reviewing the sectionhttp://requesttracker.wikia.com/wiki/REST#Interface on how to create a new ticket through the REST interface. Could you give me an example on how the following instruction would be implemented in Perl? To create a new ticket: post on /REST/1.0/ticket/new with a variable named content, containing key: value line by line Thanks, Angel We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Rest Interface: Create New Ticket
We are using something like this:
my $ticket = RT::Client::REST::Ticket-new(
rt = $rt,
queue = General,
subject = $your_subject,
status = new,
requestor = [$your_netid],
cf = {
'public' = $your_public,
},
)-store(text = $your_comments);
Where $your_subject, $your_netid, $your_public, and $your_comments are
returned by the form once submit is pushed. Note that requestor is
submitted as an array type object. cf is a custom field. You'll
also need some sort of login section placed beforehand, and an
identification of the server/interface to use. For instance:
my $rt = RT::Client::REST-new(
server = ($ENV{RTSERVER} || 'http://your.rt.domain.com'),
);
$rt-login(
username= yourAdmin,
password= yourPass,
);
So you create the RT object $rt, login to it, and then create your ticket.
Hope that helps.
J.
On 12/4/12 4:17 PM, Vega, Angel L. wrote:
Hello,
I've been reviewing the section
http://requesttracker.wikia.com/wiki/REST#Interface on how to create
a new ticket through the REST interface. Could you give me an example
on how the following instruction would be implemented in Perl?
/To create a new ticket: post on /|//REST/1.0/ticket/new/|/with a
variable named /|/content/|/, containing /|/key: value/|/ line by
line/
Thanks,
Angel
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