[rt-users] RTx-From gives a cross-site error...

[k...@rice.edu]

Dear RT users,

You can click through but it adds an additional step and alarms the
users. Does anyone have any pointers to documentation about how to
fix these types of problems within RT 3.8?

Regards,
Ken

[rt-users] Error during make upgrade-database -- RTx::AssetTracker::Type

[chirag.parikh]

Hello,
I'm currently using RT 3.4.5 with AssetTracker extension and with Mysql 5 
database. I want to setup new RT 4.0.8 on a new server with importing database 
from old server (generating mysqldump from old and populating DB on new 
server). I'm able to use make upgrade for this purpose and follow steps in 
UPGRADING.mysql file upto "Item 7". That is, run "make upgrade-database" and 
apply updates from 3.4.5 up to 3.7.87 (as suggested in UPGRADING.mysql file). 
Then I'm able to apply RT 3.8 schema upgrades by generating and applying 
queries (upto Item 7). But, then in Item 8, I have to run make upgrade-database 
again to apply remaining updates (starting from 3.7.87). This is when I 
encounter below error and cannot proceed further. Any help/suggestions on 
fixing this would be greatly appreciated. Please help!


[root@isupport rt-4.0.8]# make upgrade-database
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database 
--action upgrade --prompt-for-dba-password
In order to create or update your RT database, this script needs to connect to 
your  mysql instance on localhost as root
Please specify that user's database password below. If the user has no database
password, just press return.

Password:
Working with:
Type:   mysql
Host:   localhost
Name:   rt
User:   rt
DBA:root
Enter RT version you're upgrading from: 3.7.87

Going to apply following upgrades:
* 3.8.0
* 3.8.1
* 3.8.2
* 3.8.3
* 3.8.4
* 3.8.6
* 3.8.8
* 3.8.9
* 3.9.1
* 3.9.2
* 3.9.3
* 3.9.5
* 3.9.6
* 3.9.7
* 3.9.8
* 4.0.0rc2
* 4.0.0rc4
* 4.0.0rc7
* 4.0.1
* 4.0.3
* 4.0.4
* 4.0.6

Enter RT version if you want to stop upgrade at some point,
  or leave it blank if you want apply above upgrades:

IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP

Proceed [y/N]:y
Processing 3.8.0
Now inserting data.
Processing 3.8.1
Now inserting data.
Processing 3.8.2
Now inserting data.
[Thu Dec 20 23:16:43 2012] [warning]: Going to add [OLD] prefix to all 
templates in approvals queue. If you have never used approvals, you can safely 
delete all the templates with the [OLD] prefix. Leave the new Approval 
templates because you may eventually want to start using approvals. 
(./etc/upgrade/3.8.2/content:3)
[Thu Dec 20 23:16:43 2012] [error]: That principal already has that right 
(/opt/download/rt-4.0.8/sbin/../lib/RT/Handle.pm:971)
[Thu Dec 20 23:16:43 2012] [warning]: IMPORTANT: We're going to delete all 
scrips in Approvals queue and save them in 'rt-approvals-scrips-xml5' file. 
(./etc/upgrade/3.8.2/content:165)
Processing 3.8.3
Now inserting data.
Processing 3.8.4
Now inserting data.
Processing 3.8.6
Now inserting data.
Processing 3.8.8
Now inserting data.
Couldn't finish 'upgrade' step.

ERROR: One of initial functions failed: Can't locate object method "new" via 
package "RTx::AssetTracker::Type" (perhaps you forgot to load 
"RTx::AssetTracker::Type"?) at 
/opt/download/rt-4.0.8/sbin/../lib/RT/ObjectCustomField.pm line 148, <> line 1.


make: *** [upgrade-database] Error 255


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
Chirag Parikh
Thomson Reuters Financial & Risk
195 Broadway, New York
*  (646) 822-3951
*  chirag.par...@thomsonreuters.com

Re: [rt-users] RT sending correspondence from @unspecified-domain

[Thomas Sibley]

On 12/21/2012 08:21 AM, Ethan Hayon wrote:
> I just set up RT, but whenever I try to reply to a ticket through RT, it
> is sent from @unspecified-domain, and the customer is unable to reply.
> 
> Has anyone experienced this before?

That sounds like you haven't properly configured your CorrespondAddress
and CommentAddress in RT_SiteConfig.pm (or the queue admin page).

[rt-users] RT sending correspondence from @unspecified-domain

[Ethan Hayon]

Hi, 

I just set up RT, but whenever I try to reply to a ticket through RT, it is 
sent from @unspecified-domain, and the customer is unable to reply.

Has anyone experienced this before?

Thanks,
Ethan

-- 
Ethan H.