[rt-users] Original message's line's length in reply messages
Hello, When I reply a message in RT, Rt use cutting the message in different parts with a non-constant length. For example, if the original message is : [ Hello, A cc dd e ff gg H ii j kkk ] Reply to this message will show [ I A cc dd e ff gg H ii j kkk ] So, I think it’s not a maximum length or something like that. Is there a way to configure it ? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Original-message-s-line-s-length-in-reply-messages-tp52248.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Invalid group error on make upgrade
I believe the correct group is www-data instead of www: # ls -l /opt/rt4/etc total 176 -r 1 root www-data 770 2012-07-05 16:07 acl.mysql -r 1 root www-data27 2012-07-05 16:07 acl.Oracle -r 1 root www-data 2129 2012-07-05 16:07 acl.Pg -r 1 root www-data 23556 2012-07-05 16:07 initialdata -r--r- 1 root www-data 71159 2012-07-05 16:07 RT_Config.pm -rw-r- 1 root www-data 2241 2012-07-05 16:01 RT_SiteConfig.pm -r 1 root www-data 16384 2012-07-05 16:07 schema.mysql -r 1 root www-data 14014 2012-07-05 16:07 schema.Oracle -r 1 root www-data 15437 2012-07-05 16:07 schema.Pg -r 1 root www-data 12642 2012-07-05 16:07 schema.SQLite What's the best way to change this in the make upgrade? Is ./install-sh -m 0755 -o root -g www -d /opt/rt4/etc the only command run, where I can just replace www with www-data? Kind regards, Nicôle -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Monday, December 24, 2012 1:53 PM To: Nicôle Layne-Balram Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Invalid group error on make upgrade On Mon, Dec 24, 2012 at 9:55 PM, Nicôle Layne-Balram nla...@telebarbados.com wrote: Thanks for responding, Top Ps didn't tell me much so I tried apache as the group, and when that didn't work, I tried root and ran the command directly and that did something, but I think it made things worse: root@rt:/home/user/rt-4.0.8# ./install-sh -m 0755 -o root -g apache -d /opt/rt4/etc chgrp: invalid group: `apache' root@rt:/home/user/rt-4.0.8# ./install-sh -m 0755 -o root -g root -d /opt/rt4/etc root@rt:/home/user/rt-4.0.8# Apache logs: [Mon Dec 24 17:43:07 2012] [error]: mkdir /opt/rt4/var/mason_data/obj/1972688873: Permission denied at /usr/local/share/perl/5.10.1/HTML/Mason/Compiler/ToObject.pm line 107 (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) Why don't you check apache's config. User and Group directives. Kind regards, Nicôle -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Monday, December 24, 2012 12:59 PM To: Nicôle Layne-Balram Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Invalid group error on make upgrade On Mon, Dec 24, 2012 at 8:40 PM, Nicôle Layne-Balram nla...@telebarbados.com wrote: I'm running into the following error when upgrading from 4.06 to 4.08. All dependencies have been found, but when I run make upgrade it errors out with the following after re-checking dependencies: ./install-sh -m 0755 -o root -g www -d /opt/rt4/etc chgrp: invalid group: `www' make: *** [config-install] Error 1 Any ideas? I may have to check which group/user this instance runs apache with? Probably it's apache/apache, check httpd.conf or ps/top output. Kind regards, Nicôle -- Best regards, Ruslan. -- Best regards, Ruslan.
Re: [rt-users] Invalid group error on make upgrade
Problem sorted. For some reason I forgot to run (or assumed I had already run) ./configure, so once I ran this first before the make testdeps and make fixdeps, it worked... Thanks for your help. Kind regards, Nicôle -Original Message- From: Nicôle Layne-Balram Sent: Thursday, December 27, 2012 9:15 AM To: 'Ruslan Zakirov' Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Invalid group error on make upgrade I believe the correct group is www-data instead of www: # ls -l /opt/rt4/etc total 176 -r 1 root www-data 770 2012-07-05 16:07 acl.mysql -r 1 root www-data27 2012-07-05 16:07 acl.Oracle -r 1 root www-data 2129 2012-07-05 16:07 acl.Pg -r 1 root www-data 23556 2012-07-05 16:07 initialdata -r--r- 1 root www-data 71159 2012-07-05 16:07 RT_Config.pm -rw-r- 1 root www-data 2241 2012-07-05 16:01 RT_SiteConfig.pm -r 1 root www-data 16384 2012-07-05 16:07 schema.mysql -r 1 root www-data 14014 2012-07-05 16:07 schema.Oracle -r 1 root www-data 15437 2012-07-05 16:07 schema.Pg -r 1 root www-data 12642 2012-07-05 16:07 schema.SQLite What's the best way to change this in the make upgrade? Is ./install-sh -m 0755 -o root -g www -d /opt/rt4/etc the only command run, where I can just replace www with www-data? Kind regards, Nicôle -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Monday, December 24, 2012 1:53 PM To: Nicôle Layne-Balram Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Invalid group error on make upgrade On Mon, Dec 24, 2012 at 9:55 PM, Nicôle Layne-Balram nla...@telebarbados.com wrote: Thanks for responding, Top Ps didn't tell me much so I tried apache as the group, and when that didn't work, I tried root and ran the command directly and that did something, but I think it made things worse: root@rt:/home/user/rt-4.0.8# ./install-sh -m 0755 -o root -g apache -d /opt/rt4/etc chgrp: invalid group: `apache' root@rt:/home/user/rt-4.0.8# ./install-sh -m 0755 -o root -g root -d /opt/rt4/etc root@rt:/home/user/rt-4.0.8# Apache logs: [Mon Dec 24 17:43:07 2012] [error]: mkdir /opt/rt4/var/mason_data/obj/1972688873: Permission denied at /usr/local/share/perl/5.10.1/HTML/Mason/Compiler/ToObject.pm line 107 (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) Why don't you check apache's config. User and Group directives. Kind regards, Nicôle -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Monday, December 24, 2012 12:59 PM To: Nicôle Layne-Balram Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Invalid group error on make upgrade On Mon, Dec 24, 2012 at 8:40 PM, Nicôle Layne-Balram nla...@telebarbados.com wrote: I'm running into the following error when upgrading from 4.06 to 4.08. All dependencies have been found, but when I run make upgrade it errors out with the following after re-checking dependencies: ./install-sh -m 0755 -o root -g www -d /opt/rt4/etc chgrp: invalid group: `www' make: *** [config-install] Error 1 Any ideas? I may have to check which group/user this instance runs apache with? Probably it's apache/apache, check httpd.conf or ps/top output. Kind regards, Nicôle -- Best regards, Ruslan. -- Best regards, Ruslan.
Re: [rt-users] RTx-From gives a cross-site error...
On Fri, Dec 21, 2012 at 03:51:13PM -0600, k...@rice.edu wrote: You can click through but it adds an additional step and alarms the users. Does anyone have any pointers to documentation about how to fix these types of problems within RT 3.8? Have you reached out to the author? This isn't a BPS module so I'm not familiar with the internals of it. -kevin pgpUMZhU1bbrn.pgp Description: PGP signature
Re: [rt-users] Custom authentication script fails with ExternalAuthPriority not defined, please check your configuration file
On Thu, Dec 20, 2012 at 11:56:44AM +, Scotto Alberto wrote: But for security reasons I want to execute it as another user (I created the Unix user selfservice, as well as the RT user selfservice). Executing the script as this Unix user, DoAuth fails with the following message: ExternalAuthPriority not defined, please check your configuration file. Does the selfservice user have access to read your Configuration files and all the RT libraries? -kevin pgpyvzOPvYizj.pgp Description: PGP signature
Re: [rt-users] Dashboard and a glance question
On Thu, Dec 20, 2012 at 05:33:35PM +0100, Jan Niezbędny wrote: I have a question. It’s possible to change home page (a glance) for a specific group? Or to change group dashboard page with home page (a glance). Neither of these are currently features of RT. They are both something we'd love to see in a future release. I know a number of clients who bookmark dashboards to use as homepages (since they have a standard URL) and who use Callbacks to modify the Home link to return to that dashboard. -kevin pgppUeMEbkKFT.pgp Description: PGP signature
[rt-users] R: Custom authentication script fails with ExternalAuthPriority not defined, please check your configuration file
Oh, thank you, my saviour! I was guessing it was about my lack of knowledge of the library (missing some parameters), so didn't think of the obvious.. Btw, I just had to give my 'selfservice' user read permissions for etc/ files Happy new year to all of you, and thank you all for your support and sharing!! (bestpractical guys in particular; Kevin, in very particular!) Cheers Da: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] per conto di Kevin Falcone [falc...@bestpractical.com] Inviato: giovedì 27 dicembre 2012 20.18 A: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] Custom authentication script fails with ExternalAuthPriority not defined, please check your configuration file On Thu, Dec 20, 2012 at 11:56:44AM +, Scotto Alberto wrote: But for security reasons I want to execute it as another user (I created the Unix user selfservice, as well as the RT user selfservice). Executing the script as this Unix user, DoAuth fails with the following message: ExternalAuthPriority not defined, please check your configuration file. Does the selfservice user have access to read your Configuration files and all the RT libraries? -kevin Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
[rt-users] R: Custom authentication script fails with ExternalAuthPriority not defined, please check your configuration file
I've just shared my script on rt wikia :) http://requesttracker.wikia.com/wiki/Rt-auth-user Any improvements are welcome. For example, I suspect there's a better way to do it (it = authenticating against external auths first, and then the local RT's DB). I'd expect to call only DoAuth, and then it should fall to IsPassword by itself, shouldn't it? Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
