On Thu, Jan 17, 2013 at 8:11 PM, Chris Lasater chris.lasa...@oracle.com wrote:
Hi,
Is there a way to set rt-mailgate to not create tickets, but still allow
it to correspond/reply? I have a queue I want people to create tickets for
in the web interface to ensure that the mandatory custom
Hi,
I hoped you will do some leg work and figure this out.
On Thu, Jan 17, 2013 at 5:35 PM, Remy van Elst re...@relst.nl wrote:
Hy Rus,
Tried some more stuff, now it is working. Thanks!
The Query:
mysql SELECT DISTINCT Transactions.ObjectId,Attachments.Subject FROM
Attachments LEFT OUTER
Hi
I am using RT 4.0.5-3 from debian squeeze-backports and ExternalAuth
pointing at the company AD.
I'm not much of a database admin. The database is mysql 5.1.63.
Can someone tell me the commands that would tell me:-
All users
whether they are privileged or not?
what RT thinks their AD
On Fri, Jan 18, 2013 at 12:29 AM, Jim Lesinski jim.lesin...@gmail.com wrote:
Hello,
What is the process that people are using to add new users to the RT system
when taking a phone call? For example you receive a call from a person who
is not currently in the RT users list. Would your helpdesk
Hello there,
even after googleing and trying several hours I'm still stuck with
rt-crontool.
I'm running RT 4.0.7 via Backports on a Debian Squeeze system. RT
istelfs works ok so far, but rt-crontool not.
According to the manual, I have added a non-privileged system user
(rtcron).This
As often, just after I wrote to the list, I got a solution.
I just opened the line specified in the error message once again and saw
the comment VALUE is a queue id or Name. In the cron line, I specified
--search-arg general. And so my idea was that maybe general is not
a queue id or Name. So
On Fri, Jan 18, 2013 at 03:53:25PM +0100, Patrick G. Stoesser wrote:
As often, just after I wrote to the list, I got a solution.
I just opened the line specified in the error message once again and
saw the comment VALUE is a queue id or Name. In the cron line, I
specified --search-arg
Aaall right! I understood general as apply to all queues...
Regards,pgs
Am 18.01.2013 16:01, schrieb Kevin Falcone:
On Fri, Jan 18, 2013 at 03:53:25PM +0100, Patrick G. Stoesser wrote:
As often, just after I wrote to the list, I got a solution.
I just opened the line specified in the
I managed to dump out usernames by logging in as root in the web GUI and
doing a user search.
Job done
regards, Philip
On 18/01/13 12:55, Philip wrote:
Hi
I am using RT 4.0.5-3 from debian squeeze-backports and ExternalAuth
pointing at the company AD.
I'm not much of a database admin. The
I found that when I searched for users by
select_user-email_address_matches-@companyy.com that there were two
categories of user.
1. The username was a.per...@companyy.com I think that these users had
been created without a successful AD lookup.
When such a person sent another email from
Hello,
I'm trying to attach a custom data file to a new ticket but it's not being
saved once the ticket has been created. (The data file contains plain text and
commands in JSON format and the custom file extension is .punt).
I've tried extracting the content into a .txt file but the end result
On 01/15/2013 03:26 PM, Brent Wiese wrote:
I have a powershell script that emails users (using the System.Net.Mail
class) and the “From” address is set to our RT system, making it easier
for users to get help if needed.
The problem is, people’s out-of-office responses are opening tickets.
I have a sort of related question here -- we have an embarrassingly old
version of RT on another server -- I am trying to install it on a new
(Solaris 10) machine and see
that openCSW no longer has mysql5rt --- and don't really know the tweaks
that make mysql5 mysql5rt.
Where do people get their
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