Hi,
I am trying to get a script to notify the requester when there ticket gets
moved to another queue.
Does anyone know how to do this ?
I have setup the following script setup but it does not work
Condition : On queue change
Action : Auto reply to requestors
Template : My own
Stage :
Am 30.01.2013 17:31, schrieb Roy McMorran:
Greetings,
I'm receiving incoming tickets from a web form. Certain required form
fields (e.g. operating system, asset tag, etc.) are being extracted into
custom fields, and that's working well.
I'd like to transform the ticket 'body' on creation
On 2/4/13 6:54 AM, Christian Loos wrote:
Am 30.01.2013 17:31, schrieb Roy McMorran:
Greetings,
I'm receiving incoming tickets from a web form. Certain required form
fields (e.g. operating system, asset tag, etc.) are being extracted into
custom fields, and that's working well.
I'd like to
Hello all,
Thanks to Arkadiusz Miskiewicz for sharing his knowledge here:
http://lists.fsck.com/pipermail/rt-users/2011-August/072464.html
My question is based exactly on this config which I find is good.
As per my understanding the 'delta' index makes newly created
rows/records available by
On Mon, Feb 04, 2013 at 10:28:23PM +0530, Subin wrote:
Hello all,
Thanks to Arkadiusz Miskiewicz for sharing his knowledge here:
http://lists.fsck.com/pipermail/rt-users/2011-August/072464.html
My question is based exactly on this config which I find is good.
As per my understanding
On 02/04/2013 02:36 AM, globo wrote:
Hi,
I am trying to get a script to notify the requester when there ticket gets
moved to another queue.
Does anyone know how to do this ?
I have setup the following script setup but it does not work
Condition : On queue change
Action : Auto
On 02/04/2013 08:58 AM, Subin wrote:
If an edit/update happens to an *existing* ticket/document/row in
the source database, how will this change get updated into indexes
quickly? So according to this config, we will need to wait until
the next time the 'main' is reindexed again, right? If true
On Mon, Feb 04, 2013 at 10:50:05PM +0530, Subin wrote:
Hi Ken,
Sorry I may not have got you. So isn't there a workaround for the
issue with **existing* *records? I think I need not change DB since
I've already compiled MySQL with 'sphinxse'. It is the sphinx
configuration I'm concerned
On Mon, Feb 04, 2013 at 12:56:38PM -0600, k...@rice.edu wrote:
On Mon, Feb 04, 2013 at 10:50:05PM +0530, Subin wrote:
Hi Ken,
Sorry I may not have got you. So isn't there a workaround for the
issue with **existing* *records? I think I need not change DB since
I've already compiled
On Wed, Jan 30, 2013 at 01:07:35PM +0200, Manuel Subredu wrote:
we have a RT (4.0.8) RT::IR (latest) instance that's functional and
running. Our staff can create, reply, comment, etc. But, when we make a
comment on one Incident and add an external email address in Cc, when
the user that was
On Wed, Jan 30, 2013 at 11:13:17AM -0500, Jeff Blaine wrote:
Is there a way to quietly update a ticket with a note without having
to uncheck each one of our ~30 Bcc people at the bottom of the
'Comment' page?
Short of their being a way, an Uncheck all would be very welcome
in a future
On Wed, Jan 30, 2013 at 10:30:49PM +, Jonah Hirsch wrote:
Is there a way to make a pre-built dashboard the default dashboard for a
user or group?
There is no built in solution for this, but folks have used Callbacks
to rewrite the Home link for certain groups, or to issue a redirect at
On Fri, Feb 01, 2013 at 12:57:46AM +0100, Christoph Badura wrote:
This week I tried to invoke rt-dump-metadata but it complained about
XML::Simple not being available. That wasn't found by
make testdeps/fixdeps. Is that intentional?
rt-dump-metadata isn't really used that often in practice,
On Fri, Feb 01, 2013 at 09:53:52AM +, Thomas Lau wrote:
How could I tell? Which one is the core problem?
Plugins would be wrong in your RT_SiteConfig.pm, look there.
Permissions you would check with standard unix tools like ls.
-kevin
-Original Message-
From:
On Fri, Feb 01, 2013 at 09:31:53AM -0700, Don Beethe wrote:
Is there a way to set up approvals on a per ticket basis in rt4? We have a
variety of tickets
coming to our sysadmin queue. Some are for accounts on servers which
require management
approval. We need to request approval
On Wed, Jan 30, 2013 at 11:31:05AM -0500, Roy McMorran wrote:
I'm receiving incoming tickets from a web form. Certain required
form fields (e.g. operating system, asset tag, etc.) are being
extracted into custom fields, and that's working well.
I'd like to transform the ticket 'body' on
On 2/4/13 2:52 PM, Kevin Falcone wrote:
On Wed, Jan 30, 2013 at 11:31:05AM -0500, Roy McMorran wrote:
I'm receiving incoming tickets from a web form. Certain required
form fields (e.g. operating system, asset tag, etc.) are being
extracted into custom fields, and that's working well.
I'd like
On Monday 04 February 2013 11:53 PM, Thomas Sibley wrote:
On 02/04/2013 08:58 AM, Subin wrote:
If an edit/update happens to an *existing* ticket/document/row in
the source database, how will this change get updated into indexes
quickly? So according to this config, we will need to wait until
* Dominic Hargreaves dominic.hargrea...@it.ox.ac.uk [20130202 08:13]:
On Fri, Feb 01, 2013 at 08:36:22PM -0500, Alex Vandiver wrote:
On Fri, 2013-02-01 at 17:03 -0800, Ben Poliakoff wrote:
We're currently running RT 4.0.5-3~bpo60+1 (from Debian backports) with
Postgresql 8.4.12-0squeeze1.
--
Help improve RT by taking our user survey:
https://www.surveymonkey.com/s/N23JW9T
On 02/04/2013 03:43 PM, Ben Poliakoff wrote:
Thanks for the replies Alex and Dominic. I'll plan on updating to
4.07-4 soon, looking forward to 4.0.9!
And 4.0.10 is out now. :)
On 02/04/2013 03:36 PM, Subin wrote:
I'd like to fulltext search for patterns/words both in the 'subject' and
'body'of an email ticket
from the RT's web interface 'Search' box. Is it possible with the above
configs of sql_query*? If
not please let me know what more should I need to
On Tuesday 05 February 2013 05:21 AM, Thomas Sibley wrote:
On 02/04/2013 03:36 PM, Subin wrote:
I'd like to fulltext search for patterns/words both in the 'subject' and
'body'of an email ticket
from the RT's web interface 'Search' box. Is it possible with the above
configs of
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