[rt-users] Spreadsheet configuration
Hello RT list, My question may sound silly, but I really need your advice, because coding is not my best side. I have a request from our managers - once they open a queue, there is a link on the right corner Spreadsheet, and it's exporting the queue's information into file. I need to link the fields finished and resolved to be identical - I tried to to explain that this is not the right way to use those two fields, but all of them insist this is the way we handle those spreadsheets. So, my question is, how this can be done, or even better, can I just link the two tables in the database. Will this hurt the current installation of RT ? I really appreciate your time, and thank you in advance Yavor -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] commandsbymail via first email submission
I believe what you are seeing is working as designed as the ticket must already be created in order to manipulate via commandsbymail extension. -Drew On Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ) wjeds...@dow.com wrote: Hello, Commandsbymail is working for us, but it does not work on the initial ticket submission via email. Is this a known issue/feature, or did we possibly configure commandsbymail incorrectly? Thanks, William -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Charts not available
When attempting to use charts, I get the message Graphical Charts are not Available. Are there additional plug ins or anything needed to use the Chart feature. RT 4.0.10 [ARC]http://www.arcproductions.com/ Ray Corbett Technology Projects Manager p: 416.682.5200 x5232 | f: 416.682.5209 Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4 www.arcproductions.comhttp://www.arcproductions.com inline: image001.gif -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Spreadsheet configuration
On Thu, Mar 07, 2013 at 10:32:59AM +0200, Явор Маринов wrote: My question may sound silly, but I really need your advice, because coding is not my best side. I have a request from our managers - once they open a queue, there is a link on the right corner Spreadsheet, and it's exporting the queue's information into file. I need to link the fields finished and resolved to be identical - I tried to to explain that this is not the right way to use those two fields, but all of them insist this is the way we handle those spreadsheets. So, my question is, how this can be done, or even better, can I just link the two tables in the database. Will this hurt the current installation of RT ? Finished isn't a core field in RT (resolved it) - it sounds like you might have a custom field? How is that custom field being set? -kevin pgpZPnwASGQw3.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] commandsbymail via first email submission
On Thu, Mar 07, 2013 at 09:24:29AM -0600, Drew wrote: I believe what you are seeing is working as designed as the ticket must already be created in order to manipulate via commandsbymail extension. What do you base that on? On Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ) wjeds...@dow.com wrote: Commandsbymail is working for us, but it does not work on the initial ticket submission via email. Is this a known issue/feature, or did we possibly configure commandsbymail incorrectly? The extension has tests for working on creation and indeed works in a trivial local test on Create. You'll need to provide a sample mail that fails and your error logs, preferably turned up to 'debug'. -kevin pgpahfsq1SVHo.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Charts not available
On Thu, Mar 07, 2013 at 03:28:21PM +, Raymond Corbett wrote: When attempting to use charts, I get the message Graphical Charts are not Available. Are there additional plug ins or anything needed to use the Chart feature. I don't think you have GD installed. You can grab your configure line from /opt/rt4/etc/RT_Config.pm rerun it and add on --enable-gd and then run make fixdeps to ensure the GD code is installed. If you're missing GD at the OS level, you'll need the devel libraries also. You probably didn't have gd installed so RT defaulted off since it can run without them (there are some words about packages for GD and GraphViz in the README). -kevin pgpVjAzq_cdkC.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Login 404 after upgrade
Hi All, I'm having an issue with with rt4.0.10 after an upgrade from rt4.0.5. The upgrade seemed to go very smoothly with no errors and finished quickly. I restarted Apache and browsed to the login page. My user authenticated as expected (via ldap) but I got 404 page not found error. This line from the access log shows that its trying to open an unusual page. Has anybody seen this before? A quick search has thrown up nothing for me. 10.1.2.1 - - [07/Mar/2013:16:07:23 +] GET /HASH(0x7630a80) HTTP/1.1 404 14824 If I click on the Homepage link it loads without a problem and I don't get any further errors. Kind regards, Rory -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Login 404 after upgrade
On Thu, Mar 07, 2013 at 04:33:40PM +, Rory wrote: Hi All, I'm having an issue with with rt4.0.10 after an upgrade from rt4.0.5. The upgrade seemed to go very smoothly with no errors and finished quickly. I restarted Apache and browsed to the login page. My user authenticated as expected (via ldap) but I got 404 page not found error. This line from the access log shows that its trying to open an unusual page. Has anybody seen this before? A quick search has thrown up nothing for me. 10.1.2.1 - - [07/Mar/2013:16:07:23 +] GET /HASH(0x7630a80) HTTP/1.1 404 14824 If I click on the Homepage link it loads without a problem and I don't get any further errors. You need to newest version of RT-Authen-ExternalAuth (see the changelog for version 0.12) http://cpansearch.perl.org/src/TSIBLEY/RT-Authen-ExternalAuth-0.13/ChangeLog -kevin pgpq824aBwdms.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Login 404 after upgrade
Thanks Kevin. I've updated to version 0.13 from CPAN but when I restarted apache I got the same error. Am I missing something? Is there a way I can check that RT is using the correct version? Rory On 7 March 2013 16:46, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Mar 07, 2013 at 04:33:40PM +, Rory wrote: Hi All, I'm having an issue with with rt4.0.10 after an upgrade from rt4.0.5. The upgrade seemed to go very smoothly with no errors and finished quickly. I restarted Apache and browsed to the login page. My user authenticated as expected (via ldap) but I got 404 page not found error. This line from the access log shows that its trying to open an unusual page. Has anybody seen this before? A quick search has thrown up nothing for me. 10.1.2.1 - - [07/Mar/2013:16:07:23 +] GET /HASH(0x7630a80) HTTP/1.1 404 14824 If I click on the Homepage link it loads without a problem and I don't get any further errors. You need to newest version of RT-Authen-ExternalAuth (see the changelog for version 0.12) http://cpansearch.perl.org/src/TSIBLEY/RT-Authen-ExternalAuth-0.13/ChangeLog -kevin -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Login 404 after upgrade
On Thu, Mar 07, 2013 at 05:28:51PM +, Rory wrote: I've updated to version 0.13 from CPAN but when I restarted apache I got the same error. Am I missing something? Have you cleared your mason cache? You should be clearing that any time you upgrade RT or an extension. Is there a way I can check that RT is using the correct version? The System Configuration page will tell you what version of extensions RT is running. -kevin pgpqEVoL6SQQ7.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] CF date fields not searchable by date
I have a Custom Field of type “Select date” called Incident_Date containing
a date.
Incident_Date:
Wed Jul 03 2013
If I do a search using that field and a date nothing is returned
Query:
Queue = 'AIP-StudentServices' AND CF.{Incident_Date} = '2013-03-07'
Any suggestions?
RT version 4.0.5
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Re: [rt-users] Login 404 after upgrade
Kevin Falcone wrote: On Thu, Mar 07, 2013 at 05:28:51PM +, Rory wrote: I've updated to version 0.13 from CPAN but when I restarted apache I got the same error. Am I missing something? Have you cleared your mason cache? You should be clearing that any time you upgrade RT or an extension. I had the same problem and it went away after cleaning out all sessions (and ofcourse clearing mason cache). Regards, Joop -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Using Configuration - Theme
To work well with our browser, I made a change to the following css file:
Rt4/share/html/NoAuth/css/aileron/nav.css
I commented the width statement out as shown in the code snippit below. Line
154 actually .
#topactions button, #topactions select, #topactions input{
padding-top: 0em;
padding-bottom: 0em;
/*width: 8em;*/
Of course there is a better way of doing this for the purposes of upgrading and
such.
1 .Can I do this in the Theme window somehow?
ToolsConfigurationToolsThemes
And if so what entry would I make there.
Or
2. Can I make a copy of the file and put it in some other directory (with the
changes) that will not be affected when updating and such.
PerhapsRt4/local/html/NoAuth/css/aileron/nav.css
[ARC]http://www.arcproductions.com/
Ray Corbett Technology Projects Manager
p: 416.682.5200 x5232 | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.comhttp://www.arcproductions.com
inline: image001.gif
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Re: [rt-users] Using Configuration - Theme
Raymond,
2. Can I make a copy of the file and put it in some other directory (with
the changes) that will not
be affected when updating and such.
Perhaps Rt4/local/html/NoAuth/css/aileron/nav.css
In ToolsConfigurationToolsThemes you may try:
#topactions button, #topactions select, #topactions input { width: auto; }
For larger customizations or if you wish to use version control, you may use
a callback instead. To do this, create
RT4/local/html/Callbacks/MyCallbacks/NoAuth/css/aileron/main.css/End with
just one line:
@import customizations.css;
Then create RT4/local/html/NoAuth/css/aileron/customizations.css and put
into this file any styles that you want to add or modify.
Best regards,
Maciek
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[rt-users] Enabling/disabling global scrips by queue?
Hi folks, I would like to disable some of the installed-by-default global Scrips and re-enable them on a per-Queue basis. Trolling the mailing list archives I see https://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips which was current as of 3.8 but doesn't look to have been updated to 4.0. I know I can set a per-queue blank Template to *disable* a Scrip, but not the other way. What's the current state of the art here? - Kevin -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Using Configuration - Theme
On Fri, Mar 08, 2013 at 12:16:48AM +0100, Maciej Dobrzanski wrote: For larger customizations or if you wish to use version control, you may use a callback instead. To do this, create RT4/local/html/Callbacks/MyCallbacks/NoAuth/css/aileron/main.css/End with just one line: @import customizations.css; Then create RT4/local/html/NoAuth/css/aileron/customizations.css and put into this file any styles that you want to add or modify. If your styles are theme independent you can also avoid the callback and just use configuration. Set(@CSSFiles, qw/customizations.css/); put your file in local/html/NoAuth/css/customizations.css More documentation here http://bestpractical.com/rt/docs/latest/customizing/styling_rt.html -kevin pgpzvzUQUBIm7.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
