On Fri, Apr 26, 2013 at 5:50 AM, Eli Boaz eb...@icontrol.com wrote:
I've done some searching and perhaps my Google-fu is lacking, but I was
wondering if there were any examples of updating tickets via
RT::Client::REST::Ticket, aside from the information available on CPAN.
What I'm
Hi,
I figured out I can solve it on pop3 server side (MS Exchange). I
configured queue mailboxes to serve only plain text over pop3, so
fetchmail now sends it to mailgate in plain text.
--
Marko Cupać
On Thu, 25 Apr 2013 16:40:53 +0400
Ruslan Zakirov r...@bestpractical.com wrote:
Hi,
Hi.
Is it possible to add a value to array in config?
I want to add one custom script to @JSFiles, but cannot find
anything like Push() or Add() in config parser, only Set().
Is the only way copy all predefined array from RT_Config.pm to
RT_SiteConfig.pm?
The same question for add (or modify)
Is it possible (maybe by help of TransactionBatchStage) to include text
of original request in owner change template, similar to including last
comment on ticket resolve?
--
Marko Cupać
On Fri, Apr 26, 2013 at 2:57 PM, Marko Cupać marko.cu...@mimar.rs wrote:
Is it possible (maybe by help of TransactionBatchStage) to include text
of original request in owner change template, similar to including last
comment on ticket resolve?
You don't need batch stage for that. You just
Hi,
No, it is not possible. SiteConfig is loaded before core config.
On Fri, Apr 26, 2013 at 1:12 PM, Pavel Gulchouck g...@gul.kiev.ua wrote:
Hi.
Is it possible to add a value to array in config?
I want to add one custom script to @JSFiles, but cannot find
anything like Push() or Add()
Hi Ruslan,
Thanks, I had actually gotten this part working and my apologies as my email
was unclear on this point, but where I had encountered problems was adding a
comment without sending an email to the admin_cc list unless I actually delete
the admin_cc list before posting the comment. This
This is what I get in the log when I put that into my template:
[Fri Apr 26 12:46:26 2013] [error]: Template parsing error: Can't call
method Transactions on an undefined value at template line 5.
--
Marko Cupać
On Fri, 26 Apr 2013 16:17:03 +0400
Ruslan Zakirov r...@bestpractical.com wrote:
Pardon my stupid, I am no programmer. I modified it and now it works:
{
my $original_request;
my $Transactions = $Ticket-Transactions;
$Transactions-Limit( FIELD = 'Type', VALUE = 'Create' );
my $RequestObj = $Transactions-First;
$original_request = $RequestObj-Content;
$original_request;
}
Hi All
I'm getting this error:
Deep recursion on subroutine RT::I18N::SetMIMEEntityToEncoding at
/opt/rt4/sbin/../lib/RT/I18N.pm
in my logs, and I'm out of RAM. I'm also getting a lot of bounces:
Could not record email: Message Bounced
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
Kevin,
thank you for your reply.
The fact is that the DokuWiki page ARE on the same domain as the RT pages.
Actually, they are two virtual domains on the same apache server:
rtbkd.fake.it
dokuwiki.fake.it
(obviously fake.it is NOT the real domain)
Bye
Cris
- Messaggio
On 04/26/2013 10:43 AM, Guadagnino Cristiano wrote:
Kevin,
thank you for your reply.
The fact is that the DokuWiki page ARE on the same domain as the RT pages.
Actually, they are two virtual domains on the same apache server:
rtbkd.fake.it
dokuwiki.fake.it
While those share a common
On 04/26/2013 10:01 AM, Jason Doller wrote:
I'm getting this error:
Deep recursion on subroutine RT::I18N::SetMIMEEntityToEncoding at
/opt/rt4/sbin/../lib/RT/I18N.pm
in my logs, and I'm out of RAM. I'm also getting a lot of bounces:
Could not record email: Message Bounced
On 04/26/2013 07:49 AM, Kevin Falcone wrote:
On Fri, Apr 26, 2013 at 12:12:48PM +0300, Pavel Gulchouck wrote:
I want to add one custom script to @JSFiles, but cannot find
anything like Push() or Add() in config parser, only Set().
Is the only way copy all predefined array from RT_Config.pm to
Sorry for the oversight, RT_SiteConfig::
== Start ==
Set($rtname , IT Support);
Set($Organization , obscured.com);
Set($MinimumPasswordLength , 5);
Set($Timezone , 'Africa/Johannesburg');
Set($HomepageComponents, [qw(
hi there,
We are looking at using kerb auth and mod_auth_kerb as our external auth
mechanism for RT.
Trouble is.. our kerb domain is not the same as people's email address domain.
We have mumble-thousand users. Hand-populating things is not an option.
So, I was hoping there was potentially a
Philip,
We are in the same boat.
Your kerb config can drop the realm part by using the option in your kerb
auth section of the apache config with KrbLocalUserMapping set to ON.
In combination with that, we have ldap-import (to pull all the users from
AD), as well as the proper mapping
There are a number of possibilities given the config snippet below.
Jason wrote:
Set($SendmailArguments , -oi -t -f support\@obscured.com);
Does supp...@obscured.com go into RT? -f sets the envelope-sender
address which is where bounces go. If it goes into RT, that's
potentially a mail
On 04/26/2013 02:35 PM, Philip Brown wrote:
hi there,
We are looking at using kerb auth and mod_auth_kerb as our external auth
mechanism for RT.
Trouble is.. our kerb domain is not the same as people's email address domain.
We have mumble-thousand users. Hand-populating things is not an
(arg, outlook.com...)
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] on behalf of Thomas Sibley
[t...@bestpractical.com]
Sent: Friday, April 26, 2013 04:38 PM
To: rt-users@lists.bestpractical.com
Subject: Re:
On 04/26/2013 05:09 PM, Philip Brown wrote:
a) automatically drop the @xyz from REMOTE_USER entirely
b) autoconvert the @xyz to @real.domain
You can accomplish (b) with these options:
I've fixed and checked all the potential problems listed, and the support
email address may have been the problem.
However, I've turned off postfix, and I'm still getting the errors below.
I realise I can probably clear a cache to stop this, but with postfix
turned off, nothing is injecting new
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