Maciej Dobrzanski wrote:
Hey,
On several occasions I lost lengthy drafts because my browser crashed or I
simply accidentally navigated away from RT and the text didn't survive
'Back' button. Since I have not found any existing solution to this problem,
yesterday I wrote a simple extension for
Is it possible to extract attachments into articles ?
I have created necessary fields for articles but the content of article
(attachment part) shows up as This transaction appears to have no content.
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RT Training in Seattle, June 19-20: http://bestpractical.com/training
Hi,
I currently have three queues setup. Each department has there own queue and
own login.
Queue A - Owner A
Queue B - Owner B
Queue C - Owner C
Example
A ticket is logged into queue A , queue A does there work and then has an
option to assign the ticket to queue B or C and the also to
Hi
In fact I don't known if it's a bug from 4.0.13 because it's not a feature
we use a lot. But it's not working in 4.0.13
When we use the web interface to create a response (or comment) we can
add a new recipients. When we do that in the web interface we can see in
the history something like
On Wed, May 29, 2013 at 1:56 PM, globo michael.obr...@globoforce.comwrote:
Hi,
I currently have three queues setup. Each department has there own queue
and
own login.
Queue A - Owner A
Queue B - Owner B
Queue C - Owner C
Example
A ticket is logged into queue A , queue A does there
On Wed, May 29, 2013 at 3:41 AM, Thomas Sibley t...@bestpractical.comwrote:
On 05/28/2013 03:58 PM, Riggle, Kevin wrote:
It looks like RT's MailPlugins are only for go/no-go filtering and
authentication, and aren't intended to be used to modify the body of the
message before it is made
Hello,
While converting our customizations into proper extensions I discovered that
the installer, which I grabbed from other existing extensions, writes files
into both release as well as local code trees. This way modules from 'lib'
always go to rt/local/lib/RT, but everything from 'html' such
On Wed, May 29, 2013 at 01:48:11PM +0200, Albert Shih wrote:
Hi
In fact I don't known if it's a bug from 4.0.13 because it's not a feature
we use a lot. But it's not working in 4.0.13
When we use the web interface to create a response (or comment) we can
add a new recipients. When we do
On Thu, May 23, 2013 at 04:52:17PM +1200, Chris Foster wrote:
I am trying to setup against ticket in a certain queue where a group of
custom fields show based on a value of another custom field (as a
combobox). This is so that it prompts users to fill out the relevant
custom
Can any one provide any insight as to why this is not working? I have since
upgraded to 4.0.13 and the issue still exist. I have also notice that when
logged in as user the rt at a glance is not working correctly with searches
that were set up for Un owned ticket
Also this issue exist for me in
On 05/29/2013 08:00 AM, Kevin wrote:
When tailing the log and trying to access the rt at a glance from the root
user and menu section Tools Configuration Global RT at a Glance I get
the following error in the log, no other messages come from the log
[Wed May 29 14:57:54 2013] [error]:
On 05/29/2013 06:24 AM, Maciej Dobrzanski wrote:
While converting our customizations into proper extensions I discovered that
the installer, which I grabbed from other existing extensions, writes files
into both release as well as local code trees. This way modules from 'lib'
always go to
On 05/29/2013 04:53 AM, Cena, Stephen (ext. 300) wrote:
Postfix IRC channel they felt a full-blown MTA was overkill, so I
Unfortunately the Postfix folks, while well intentioned, probably don't
understand the behaviour and requirements of RT. Rest assured that a
full blown MTA isn't overkill
I am using the default English no language changes have been done.
Attached are the files requested as well as the rt.log.
MyRT.html http://requesttracker.8502.n7.nabble.com/file/n54102/MyRT.html
SearchesForObject
http://requesttracker.8502.n7.nabble.com/file/n54102/SearchesForObject
Now my fetchmail services on both servers no longer work. I keep getting
authentication errors:
http://www.fetchmail.info/fetchmail-FAQ.html#R15
Nothing I'm trying seems to work correctly. I'm guessing it's security
patches on our Exchange server because this was working fine on our
first
On 2013-5-29 8:56 AM, Ruslan Zakirov r...@bestpractical.com wrote:
On Wed, May 29, 2013 at 3:41 AM, Thomas Sibley t...@bestpractical.com
wrote:
On 05/28/2013 03:58 PM, Riggle, Kevin wrote:
It looks like RT's MailPlugins are only for go/no-go filtering and
authentication, and aren't intended to
Wow; looks like it was just the account names were too long. I've
deleted all of them re-created them and all appears to be OK.
*head scratching*
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
s...@qvii.com
Thank you for helping us help you help us all.
On 05/29/2013 10:43 AM, Kevin wrote:
I am using the default English no language changes have been done.
Attached are the files requested as well as the rt.log.
MyRT.html http://requesttracker.8502.n7.nabble.com/file/n54102/MyRT.html
SearchesForObject
Greetings!
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Hi guys
I had this working about 5 years ago but can't get it right
I want to make http://requesttracker.wikia.com/wiki/ShowStatusInColor
Make the Subject and maybe the ticket ID show the colour the priority has
so we have... from the wiki...
if ($colors) {
$priority
Firefox extension Lazarus does this in all sites.
Regular bacon saver.
Chris Herrmann
Far Edge
+612 84251400
+614 03393309
http://www.faredge.com.au
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Thomas,
Modern versions of Module::Install::RTx install all extension data into
local/plugins/Extension-Name/.
Looks like I was using an outdated version of the module. I have no
experience with these kinds of things in Perl, so thanks for all tips.
Regards,
Maciek
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