[rt-users] RES: RES: Is it possible to specify a different user with RT CLI ?

2013-06-07 Thread Diaulas Castro
Try rest interface instead of RT CLI. Authentication Edit The REST Interface does not support HTTP-Authentication. So you must get a valid Session-Token and submit the cookie each request. You usually get a Session-Cookie by submitting the default login form. Use variables user for login

Re: [rt-users] RES: RES: Is it possible to specify a different user with RT CLI ?

2013-06-07 Thread Jean-Christophe Boggio
Le 07/06/2013 13:35, Diaulas Castro a écrit : Try rest interface instead of RT CLI. Thanks Diaulas, seems exactly what I'm looking for. -- Jean-Christophe Boggio -o) rt-us...@thefreecat.org /\\ Independant Consultant and Developer_\_V -- RT

Re: [rt-users] Changing email address of admin and users

2013-06-07 Thread john boris
Kevin, I have scripts that run and then use mutt to send out emails to RT. I changed the REPLYTO variable on the server that is running the script and the mutt line looks like this: mutt -a /tmp/enroll.pdf -s 'Daily Enrollment Report' dailyen...@rt3.mysite.org /u/usr/brother/pastdue-pdf.txt I

Re: [rt-users] Notify all possible workers a ticket is available

2013-06-07 Thread Kevin Falcone
On Thu, Jun 06, 2013 at 04:31:23PM -0400, Cena, Stephen (ext. 300) wrote: I also came across this plug-in: Notification Matrix - https://github.com/bestpractical/rt-extension-notificationmatrix It says it is for RT 3.8, so I'm not sure how well it will (if it even) work with RT 4.0.13 It

Re: [rt-users] RES: Is it possible to specify a different user with RT CLI ?

2013-06-07 Thread Kevin Falcone
On Fri, Jun 07, 2013 at 01:04:38AM +0200, Jean-Christophe Boggio wrote: Thanks for your answers but that's not what I'm looking for. This method will work if I store the passwords for every user in clear form. What I want is to only have the root (admin) passwd in a RT Config File and issue

Re: [rt-users] Changing email address of admin and users

2013-06-07 Thread Kevin Falcone
On Fri, Jun 07, 2013 at 12:22:03PM -0400, john boris wrote: [Fri Jun 07 12:18:14 2013] [error] [client 172.31.6.213] FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: Number found where operator expected at (eval 952) line 1, near Return 1 Perl doesn't have a Return function,

Re: [rt-users] Cloning an existing ticket

2013-06-07 Thread Kevin Falcone
On Mon, Jun 03, 2013 at 09:52:24PM +, Brent Wiese wrote: I'm running RT 4.0.10. I tried installing rt-extension-cloneticket-withdata. It looks like that hasn't been updated in a while - not since rt 4 anyways. When I try cloning a ticket, I get: RT: Not an ARRAY

Re: [rt-users] Slow query on CFs

2013-06-07 Thread Ruslan Zakirov
On Fri, Jun 7, 2013 at 3:31 PM, Vegard Vesterheim vegard.vesterh...@uninett.no wrote: On Fri, 07 Jun 2013 09:32:46 +0200 Christian Loos cl...@netcologne.de wrote: Hi, the Database indexes are not optimal for the ObjectCustomFieldValues table. Sadly I didn't had time to dig deeper into

[rt-users] User replies being rejected - Permissions problem

2013-06-07 Thread Cena, Stephen (ext. 300)
Our second RT site has gone up is working very well. Most of the problems we have had are just minor permission tweaks. One issue however, is puzzling me. I've gotten two emails from the system, both reading: RT could not load a valid user, and RT's configuration does not allow for the

Re: [rt-users] Changing email address of admin and users

2013-06-07 Thread john boris
Kevin, I understand that but I looked and I don't have 42 scrips. How do I know which scrip that is? Just asking. I wil go through one by one and see which one lost the semicolon. On Fri, Jun 7, 2013 at 12:37 PM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Jun 07, 2013 at 12:22:03PM

Re: [rt-users] User replies being rejected - Permissions problem

2013-06-07 Thread Cena, Stephen (ext. 300)
False alarm! Sorry about that. I've been frantically writing up documentation for the end users and didn't have a chance to look at what they were doing. For the first round of testing to be sure they understood the system, they were leaving their OWN email address as the Requestor. Therefore,

[rt-users] Configure RT for Intergration with Active Directory

2013-06-07 Thread Elliott, Kevin C (DOR)
Hello all. I'm working with a brand new Request Tracker 4.07 install on Debian 7.0.0 (Wheezy) and I have some very general questions about configuring Request Tracker for integration with Active Directory. I would like our Window clients to be able to access Request Tracker using the SSO

Re: [rt-users] Configure RT for Intergration with Active Directory

2013-06-07 Thread Andrew Marosi
If all are trying to accomplish is utilizing AD as your source of authentication - then you just need the ExtAuth plugin setup. This will allow you enable all of your AD users to authenticate (you can filter against any AD attribute, OU, etc to set parameters from AD). At the same time you