Hi,
Does anyone know how I can show the first comment in a ticket without
any of the other stuff that RT puts around it? Eg; I run rt show 14640
and I get:
Date: Sat Nov 23 15:39:18 2013
From: jim.tambl...@xxx.co.uk
X-Queue: INI
Subject: [rt #ticket/14640] 14-11-2013
=== Ticket
Interestingly, adjusting the wait_timeout to the default (8 hours) worked
great - for 8 hours. After that 8 hours, RT once again lost all
connectivity to the database. Running a show processlist on MySQL showed
that RT had no connections to the DB, even though RT was still running. A
restart
