On Sat, Nov 23, 2013 at 08:35:06AM -0800, Jay Christopherson wrote:
Interestingly, adjusting the wait_timeout to the default (8 hours) worked
great - for 8 hours. After that 8 hours, RT once again lost all
connectivity to the database. Running a show processlist on MySQL showed
that RT had
In my callback for Modify.html, I need to know what the value
of a custom field was set to even if it was unchanged on this
particular form submission.
What I am seeing right now is that if the value was not changed
on this form submission, the value shows in the callback as
an empty string, so I
Hey Ken-
Yep, I get that. I don't believe you can disable the wait_timeout entirely
- by default, it's set to 8 hours, which is what I currently have. RT
works great - for 8 hours. Just to be sane, I replaced my.cnf with the
default my.cnf that gets built with a vanilla install of MySQL. Same
I'm looking to baseline the performance of my team against the number of
tickets they have resolved in RT over a given time. To do this I export the
month's tickets from RT into Excel (queue, status=resolved and last updated by)
I then use Excel to do a countif to produce my figures.
The
