[rt-users] System admin not getting ticket generated e-mail

2013-12-04 Thread niraj
Hi

  I have installed the RT. In that right e-mail scenario is when user logged
the ticket its getting the e-mail that he has created the ticket.

I am not able to understand why user is getting the e-mail 

I want that when user created a ticket then system admin(user) will get the
e-mail for the same.

how to do the same ???



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/System-admin-not-getting-ticket-generated-e-mail-tp55990.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.


Re: [rt-users] changing Organization

2013-12-04 Thread Jenny Martin
On 02/12/13 16:56, Alex Vandiver wrote:
 On Fri, 2013-11-29 at 13:11 +, Jenny Martin wrote:
 I would like to change our Organization name to avoid confusion with
 another RT instance?  Does anyone have a script to fixup the RT database
 so that I can change the Organization name without breaking the RT
 ticket links?
 RT 4.2's sbin/rt-validator has a --links-only which, in conjunction with
 --resolve, will fix links after an Organization change.
  - Alex

Many thanks.  We are still on 4.0.17, so perhaps I will wait to change
Organization until we upgrade to 4.2.



Re: [rt-users] RES: RE: RES: Sphinx fulltext index v4.0.4

2013-12-04 Thread ms
On Jan 5 09:55:28 EST 2012, Luciano Ernesto da Silva wrote:

Hi,

did you ever receive an answer to your problem because I am encountering
the same thing (searchd running on 0.0.0.0:3312 but RT reporting it cant
connect to it / resolve localhost).

Additionally to what you already posted, I made sure /etc/hosts connects
127.0.0.1 to localhost and commented out the ::1 line because I
suspected RT4 might not be IPv6-aware, but that didnt help.

KR

 Hello,
 
 This is my configuration on sphinx.conf, seems that even I change the
 name of sql_host, RT still says : failed to resolve searchd host
 (name=localhost). Seems that RT isn't looking to the right  connection.
 
 
 Luciano
 
 
 vi /etc/sphinxsearch/sphinx.conf
 
 
 source rt {
 type= mysql
 
 sql_host= localhost
 sql_db  = rt4
 sql_user= rt4
 sql_pass= secret
 
 sql_query_pre   = SET NAMES utf8
 sql_query   = \
 SELECT a.id, a.content FROM Attachments a \
 JOIN Transactions txn ON a.TransactionId = txn.id AND
 txn.ObjectType = 'RT::Ticket' \
 JOIN Tickets t ON txn.ObjectId = t.id \
 WHERE a.ContentType = 'text/plain' AND t.Status != 'deleted'
 sql_query_info  = SELECT * FROM Attachments WHERE id=$id
 }
 
 index rt {
 source  = rt
 path= /opt/rt4/var/sphinx/index
 docinfo = extern
 charset_type= utf-8
 }
 
 indexer {
 mem_limit   = 32M
 }
 
 searchd {
 port= 3312
 log = /opt/rt4/var/sphinx/searchd.log
 query_log   = /opt/rt4/var/sphinx/query.log
 read_timeout= 5
 max_children= 30
 pid_file= /opt/rt4/var/sphinx/searchd.pid
 max_matches = 1
 seamless_rotate = 1
 preopen_indexes = 1
 unlink_old  = 1
 compat_sphinxql_magics  = 0
 }
 
 Sphinx is running OK:
 
 netstat -ntlp | grep searchd
 tcp0  0 0.0.0.0:33120.0.0.0:*
 LISTEN  10762/searchd
 
 ps -eaf |grep searchd 
 root 10762 1  0 09:17 pts/000:00:00 searchd
 
 The table AttachmentsIndex seems OK:
 
 mysql show create table AttachmentsIndex; 
 +--+
 
 
 ---+
 | Table| Create Table
 |
 +--+
 
 
 ---+
 | AttachmentsIndex | CREATE TABLE `AttachmentsIndex` (
   `id` int(10) unsigned NOT NULL,
   `weight` int(11) NOT NULL,
   `query` varchar(3072) NOT NULL,
   KEY `query` (`query`(1024))
 ) ENGINE=SPHINX DEFAULT CHARSET=utf8
 CONNECTION='sphinx://localhost:3312/rt' |
 +--+
 
 
 ---+
 1 row in set (0.00 sec)
 
 -Mensagem original-
 De: Poulter, Dale [mailto:dale.poulter at Vanderbilt.Edu] 
 Enviada em: quinta-feira, 5 de janeiro de 2012 10:50
 Para: Luciano Ernesto da Silva; rt-users at lists.bestpractical.com
 Assunto: RE: [rt-users] RES: Sphinx fulltext index v4.0.4
 
 Sounds like it cannot connect to the sphinx server.  Can you confirm
 that sphinx is running (ps -eaf |grep searchd ) and that it is running
 on the port specified in the attachmentsindex create statement (mysql
 show create table AttachmentsIndex; )?   I believe the default port is
 9312 but the documents at
 http://blog.bestpractical.com/2011/06/full-text-searching.html indicate
 that the port is 3312.
 
 -Original Message-
 From: rt-users-bounces at lists.bestpractical.com
 [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Luciano
 Ernesto da Silva
 Sent: Thursday, January 05, 2012 5:24 AM
 To: rt-users at lists.bestpractical.com
 Subject: [rt-users] RES: Sphinx fulltext index v4.0.4
 
 Hello,
 
 I installed everything as described here by Dale/ documentation from
 docs/full_text_indexing.podc  ,  documentarion by sphinxsearch but i got
 this error:
 
 RT: DBD::mysql::st execute failed: Unable to connect to foreign data
 source: failed to resolve searchd host (name=localhost) at
 /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line 587.
 (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587)
 Jan  5 08:45:16 rt4 RT: RT::Handle=HASH(0x7faacbf8ec58) couldn't execute
 the query 'SELECT COUNT(DISTINCT main.id) FROM Tickets 

Re: [rt-users] upgrade issues 4.0.17 - 4.2.1

2013-12-04 Thread Mike W

On 12/3/2013 11:01 PM, Alex Vandiver wrote:

On Tue, 2013-12-03 at 22:35 -0600, Mike W wrote:

Aha! I found:

Upgrade from 4.1.0 to 4.1.1 (Incomplete)

Fixed that and got things rolling properly. Thanks for telling me about
that. Had no idea it logged that there.


It's new in 4.2.  However, it is no substitute for reading the 'make
upgrade-database' output itself.
  - Alex




Fair point, unfortunately I mis-understood just where it broke down 
(thought it died in 4.1.1, not 4.1.0 because it was in the 4.1.1 section 
where I saw the errors).


The new log feature definitely helps.

--

Mike Wilson


[rt-users] Display Owner in SelfService

2013-12-04 Thread Chris Lasater
Is it possible to have the owner displayed in the Self Service page, so
that people know who owns their ticket?
Chris


Re: [rt-users] RT 4.2 Set($ShowHistory, 'delay') does not

2013-12-04 Thread Matthias Peplow
Hi,

Javascript debugging and some googling pointed to some potential jsmin
problems.
After rebuilding jsmin from within the rt 4.2 installation the
ShowHistory,'delay' works.

Regards,

Matthias


2013/12/3 Matthias Peplow matthias.pep...@s-f.com

 Hi,

 same result with Safari 7.0 and Chrome 31.0.1650.57

 no events in the logs

 Matthias
 Am 02.12.2013 um 18:00 schrieb rt-users-requ...@lists.bestpractical.com:

  after the Upgrade from 4.016 to 4.2 the history of tickets was not
  shown anymore. The label  ?loading? was shown forever but the history
  never appeared.
 
 
  We solved this issue by restoring the RT 4.0 behavior with
 
  Set($ShowHistory, 'always?);
 
 
  How can we get the delayed ticket history working as intended?
 
  What browser?  Was there anything of note in your logfiles from that
  time?
  - Alex




-- 
Matthias Peplow
IT Director
Scholz  Friends Berlin GmbH

Tel.: +49 (0) 30/70 01 86 -532
Fax: +49 (0) 30/70 01 86-599
matthias.pep...@s-f.com

Litfaß-Platz 1
10178 Berlin
Germany

Scholz  Friends
The Orchestra of Ideas
http://www.s-f.com