[rt-users] Group by owner

Hello, Is it possible to group tickets in Search/Result.html by Owner? What I wanna do is: +--+ + Tickets with owner: owner1 +

[rt-users] Stall Ticket Status is not changing to open after receiving response from requester

Hi, I am using RT 4.2.1 and stall Ticket Status is not changing to open after receiving response from requester.Can some one suggest configuration steps if required. Looking forward for response pls. Regards, Ajay Kumar . Please don't print this email unless you

[rt-users] eMail filtering:

Hello all, Is there a way to filter incoming replies to tickets so that signatures and history of the eMail isn't added to the ticket? I thought I'd seen something about this, but can't now find it. Many thanks in advance,

[rt-users] postgres permission denied

Hi RT gang! rt-users-requ...@lists.bestpractical.com writes Here are a few searchable places, listed in order of likely usefulness: http://wiki.bestpractical.com - community wiki http://gossamer-threads.com/lists/rt/ - searchable list archives http://google.com

Re: [rt-users] RT 4.2 change scrip stage

On Fri, Jan 24, 2014 at 08:37:44AM +0100, Christian Loos wrote: how can I change the stage of an existing scrip in RT 4.2? In RT 4.0 there was an 'Phase' select box on the scrip page but I can't find it in RT 4.2. I assume you've discovered this by now, but just in case you haven't, the Stage

Re: [rt-users] Group by owner

On Wed, Jan 29, 2014 at 04:25:19AM -0800, andriuss wrote: Is it possible to group tickets in Search/Result.html by Owner? It sounds like you don't really want Group By, since Group By squishes (4.2 makes it easy to see for example that in Queue A, Owner B has 7 tickets). You likely want a

Re: [rt-users] eMail filtering:

On Wed, Jan 29, 2014 at 03:22:51PM +, Duncan Carter wrote: Is there a way to filter incoming replies to tickets so that signatures and history of the eMail isn't added to the ticket? While technically possible to do this in a Mail Plugin, it'll be much easier to do before you invoke

Re: [rt-users] Stall Ticket Status is not changing to open after receiving response from requester

On Wed, Jan 29, 2014 at 07:32:58PM +0530, Ajay Kumar wrote: I am using RT 4.2.1 and stall Ticket Status is not changing to open after receiving response from requester.Can some one suggest configuration steps if required. Looking forward for response pls. Read through:

Re: [rt-users] postgres permission denied

On Wed, Jan 29, 2014 at 05:39:00PM +, Thomas Krichel wrote: postgres=# grant all on database rtdb to rtuser; GRANT postgres=# ALTER DEFAULT PRIVILEGES GRANT ALL ON TABLES TO rtuser; ALTER DEFAULT PRIVILEGES These don't seem like they would touch sequences. I'd be inspecting the output of

Re: [rt-users] more than one occurence of callback

On Mon, Jan 27, 2014 at 06:08:37PM -0500, Steven Hopps wrote: /opt/rt4/local/plugins/RT-Authen-ExternalAuth/html /opt/rt4/local/plugins/RT-Authen-ExternalAuth/html /opt/rt4/share/html I suspect you have RT::Authen::ExternalAuth twice in your @Plugins line, or two

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

On Fri, Jan 24, 2014 at 07:54:06AM +0100, Gerald Vogt wrote: On 22.01.2014 11:57, Albert Shih wrote: Because event manually through the web interface I can create a ticket with « requestor » is the second email-address. I got a error. That's the same problem. Considering there is no

Re: [rt-users] postgres permission denied

Kevin Falcone writes On Wed, Jan 29, 2014 at 05:39:00PM +, Thomas Krichel wrote: postgres=# grant all on database rtdb to rtuser; GRANT postgres=# ALTER DEFAULT PRIVILEGES GRANT ALL ON TABLES TO rtuser; ALTER DEFAULT PRIVILEGES These don't seem like they would touch sequences.

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[rt-users] 'negative' Business Hours in international environments

Hello Experts, I am using: Business-Hours-0.10_01 and RT-Extension-SLA-0.07. I have a follow-up question to this thread: http://www.gossamer-threads.com/lists/rt/users/106929 I would like to implement this syntax but in our 24/7 operation Monday actually starts 7:00pm Sunday in order

Re: [rt-users] ShowCustomFields extremely slow.

On Tue, 2014-01-28 at 03:30 +0100, Michelle Sullivan wrote: Ok so temporarily I set min_duration to 0 and logged everything, the log is here: The situation can be made much clearer by limiting to the postgres process IDs which are responding to queries from RT, namely 15537 and 15481. The

[rt-users] Trying to retrive CC address

Hello all I am trying to retrieve the CC mail address on incoming emails/ I have tried # my $rcc = $self-TicketObj-CcAddresses; # my $rcc = $self-TicketObj-Cc-MemberEmailAddresses And others either I get an error for invalid object or an empty set. Hope someone can help

Re: [rt-users] Trying to retrive CC address

Bryon, I believe there is an example of that in the book I sent you. Kenn Sent from my Windows Phone -- From: Bryon Baker bba...@copesan.com Sent: 1/29/2014 3:05 PM To: RT Users (rt-users@lists.bestpractical.com)rt-users@lists.bestpractical.com Subject: