I can't search tickets just with my admin user.
I have executed ./rt-attributes-viewer 4 (id=4) and this is the output:
Content of attribute #4: $VAR1 = {
'ContentType' = 'storable',
'Content' = {
'Order' = 'ASC|ASC|ASC|ASC',
Hi All,
This is some kind of request for comment. Please, feel free to give us
advice, support, ideas. If you have similar effort, if you know any
solution that makes this problems causeless, let us know please!
Thanks,
Ákos
You can find this (and comment and contribure) here:
We're running RT 4.0 on our production server. Is it necessary to upgrade
to each point release to get to 4.0.3, or can we go from 4.0 -- 4.0.3 in
one step?
-Tim
--
Tim Wilson
Twin Cities, Minnesota, USA
online: timwilson.info ph: 763.515.4960
--
RT Training London, March 19-20 and Dallas May
You are able to jump. During an upgrade, the script will ask what version
you are currently at, and what version you want to go to.
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Mar 6, 2014 at 10:34 AM, Tim Wilson
On Wed, Mar 05, 2014 at 01:47:42PM -0700, George Kelbley wrote:
ERROR 1062 (23000) at line 220: Duplicate entry '' for key 'Users1'
This problem appears in some other postings on the list, but I'm not
sure how to proceed. If its caused by
a bad ticket, (this database was started in
We have two queues in RT. All email-generated tickets go into General, and
we maintain a separate Repair queue for our repair department. Tickets are
created in that queue only by tech staff.
How can we prevent the Repair queue from appearing in the list of available
queues in the SelfService
I am doing some testing with Assets 1.0.
It is possible to shred assets or will I need to delete data from the RTxAssets
and RTxCatalogs tables?
Keith Schincke
Data Systems Lead
keith.schin...@bcm.edu
--
RT Training London, March 19-20 and Dallas May 20-21
http://bestpractical.com/training
On Thu, Mar 06, 2014 at 10:10:42AM +, GARCIA PEREZ, Alberto (Alberto)** CTR
** wrote:
I can't search tickets just with my admin user.
Great, that makes it clearer what the problem is.
I have executed ./rt-attributes-viewer 4 (id=4) and this is the output:
On Wed, Mar 05, 2014 at 10:57:03AM -0500, Kevin Falcone wrote:
You've described the workflow of RT-Extension-Nagios which you can
probably steal code from. Alternately, if you don't want to create
the ticket and then merge it, you could use an override of
ExtractTicketId to 'fake' the
Thanks, this seems to have worked. We use rt daily to handle user
problems/requests, but we've let it get a little long in the tooth.
At this point I'm trying to figure out how long its going to take for us
to upgrade.
thanks again!
On 3/6/14 9:39 AM, Kevin Falcone wrote:
CREATE UNIQUE
Hello All
The question I have is timing on running a scrip.
I would like to have a scrip fire after a ticket has been updated through the
web interface.
Example steps
1. Ticket is open by incoming email
2. RT responds to originator.
3. Origination logs in and updates ticket.
I wanted to follow up with this and let you know that I was able to
get rt-serializer to finally complete by moving the installation to a
machine with considerably more RAM (12GB instead of 2GB). The
serializer process maxed out at about 6.3GB of RAM while serializing
an 8GB database. This is
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