[rt-users] Why RT_SiteConfig.pm locked?
Hi, Please help me. I have RT4 on Debian squeeze with Apache2/mod_perl PostgreSQL. After any reboot i can't enter to RT. On the start page i see message about locked file RT_SiteConfig.pm. But after i reload apache site begin work correct. What locked my config file and how i can avoid it? -- Best regards, Arkady Glazov http://globster.ru -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] RT::Extension::Assets - missing Wikitext area and Select date widgets on Bulk Update
Please keep all replies on-list. Apologies, I tend to just hit reply, expecting things to go to the lists. What can I tell you - old habits die hard. The CSV import module is totally unrelated to those warnings. Those warnings show up on the bulk page of any search (of tickets or assets) which contains Wikitext or Date CFs. Yes, can see that now. I was overwriting a log file and only noticed them after adding in the CSV import module. But yes, running 4.2.3 plus the patch I linked will quiet those warnings. Because I'd copied the old RT installation dir as a base for the 4.2.2 - 4.2.3 upgrade, I found I had to clear the leftover mason_data/obj cache before everything worked as expected. Everything now works as expected though - thanks again for the patch. Kevin M. Buckley eScience Consultant School of Engineering and Computer Science Victoria University of Wellington New Zealand -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] RT::Extension::Assets not working
In the end I just went with a local mysql install, our Oracle DBAs are about as trusting as Russia (giving rights on your database) Performance is far better as well, since its local although I think that's down to network latency between the App server and Oracle box. Strangely the make install still didn't work, I had to populate the initialdata file after the manual install. All working now anyway so thanks for your help ! 4.2.3 is great by the way ! Good work :D Keith From: Kevin Falcone-2 [via RequestTracker] [mailto:ml-node+s8502n57181...@n7.nabble.com] Sent: 09 April 2014 19:21 To: Clancy, Keith Subject: Re: RT::Extension::Assets not working On Tue, Apr 08, 2014 at 01:41:13AM -0700, helmutderhaas wrote: Ah that makes sense, when I ran make initdb the wrong account was in the RT_Siteconfig so I ran it manually .. should have checked as I only ran schema. Which means you also didn't run acl, but since you're on oracle it's less important. root@requesttracker:/tmp/Assets/rt-extension-assets-master# /usr/bin/perl -Ilib -I/opt/rt4/local/lib -I/opt/rt4/lib /opt/rt4/sbin/rt-setup-database --action insert --datadir etc --dba rt --prompt-for-dba-password --package RT::Extension::Assets --ext-version 1.0 [12305] [Tue Apr 8 09:29:37 2014] [warning]: Unable to open etc/content: No such file or directory at /opt/rt4/sbin/rt-setup-database line 374. (/opt/rt4/sbin/rt-setup-database:374) If you say --datadir, RT looks for content in that directory. You have to use --datafile, like make initdb does. At this point, I would suggest dropping the assets tables and running make initdb cleanly and allowing the extension to manage your database changes rather than trying to piece it back together. -kevin -- RT Training - Dallas May 20-21 http://bestpractical.com/training [http://requesttracker.8502.n7.nabble.com/images/icon_attachment.gif]attachment0 (243 bytes) Download Attachmenthttp://requesttracker.8502.n7.nabble.com/attachment/57181/0/attachment0 If you reply to this email, your message will be added to the discussion below: http://requesttracker.8502.n7.nabble.com/RT-Extension-Assets-not-working-tp57127p57181.html To unsubscribe from RT::Extension::Assets not working, click herehttp://requesttracker.8502.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=57127code=a2VpdGguY2xhbmN5QGVvbi5jb218NTcxMjd8LTIwNTkwNjkzMA==. NAMLhttp://requesttracker.8502.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-Extension-Assets-not-working-tp57127p57190.html Sent from the Request Tracker - User mailing list archive at Nabble.com.-- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Showing Images in body of requests
Great thanks. I upgrade are test environment to the latest version and see how it goes. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Showing-Images-in-body-of-requests-tp57126p57191.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Why RT_SiteConfig.pm locked?
Am 10.04.2014 08:34, schrieb Arkady Glazov: Hi, Please help me. I have RT4 on Debian squeeze with Apache2/mod_perl PostgreSQL. After any reboot i can't enter to RT. On the start page i see message about locked file RT_SiteConfig.pm. But after i reload apache site begin work correct. What locked my config file and how i can avoid it? -- Best regards, Arkady Glazov http://globster.ru The problem is that Apache starts before PostgreSQL. You can fix this the same way that it is fixed in the Debian RT package: http://anonscm.debian.org/gitweb/?p=pkg-request-tracker/request-tracker4.git;a=blob;f=debian/request-tracker4.init;h=22f9bc951f8a673c769a010bd97b97882716cfb5;hb=HEAD Safe this as /etc/init.d/request-tracker4 and run update-rc.d request-tracker4 defaults Chris -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Custom fields validation on moving between two inactive states, after upgrade
I recently upgraded from 4.0.9 to 4.2.3 and some users tell me that the behaviour of mandatory custom field changed. We have two inactive states: the usual new and to be done. They say that moving a ticket from new to to be done did not require filling the mandatory CFs in 4.0.9 and does require filling them in 4.2.3. Before I recover 4.0.9 from backups and make a test installation, does anybody know if I missed something from the release notes? I tried to read them all, but I did not see anything about this. Thanks in advance, Bergonz -- Ing. Michele Bergonzoni - Laboratori Guglielmo Marconi S.p.a. Phone:+39-051-6781926 e-mail: berg...@labs.it alt.advanced.networks.design.configure.operate -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] email disabled for ticket
Hello, We have a ticket which was sent in from a new, non-privileged user. The account was autocreated upon ticket submission. Under 'People' it says that the user (requestor)'s email is 'disabled for ticket'. It says this just after his email address on the Requestors line. What does this mean? Some replies did in fact work but at some point the system flagged his email as disabled for the ticket. Thanks! William -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] email disabled for ticket
On Thu, Apr 10, 2014 at 02:26:19PM +, Edsall, William (WJ) wrote: Under `People' it says that the user (requestor)'s email is `disabled for ticket'. It says this just after his email address on the Requestors line. What does this mean? Some replies did in fact work but at some point the system flagged his email as disabled for the ticket. Click on the People at the top of that tab (or at the top of the page) to get to the Modify People page. Scroll down and see the 'Modify who receives mail' section. It's like the checkboxes on the reply page which squelch people for a single transaction, but this does it for the whole ticket. You can grovel in the database to find out who unchecked them. It'll be an attribute connected to the ticket named SquelchMailTo. -kevin pgpD6Yn6vYF1p.pgp Description: PGP signature -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] RT::Extension::Assets not working
On Thu, Apr 10, 2014 at 12:53:43AM -0700, helmutderhaas wrote: Strangely the make install still didn't work, I had to populate the initialdata file after the manual install. make install won't set up your database. If make initdb didn't work, we'd love to see a full log of the run and how it failed. -kevin pgpgfIefu6uVf.pgp Description: PGP signature -- RT Training - Dallas May 20-21 http://bestpractical.com/training
