[rt-users] using RT components in console script

I am trying to make a console script, which will get the hash of params form RT_SiteConfig.pm, and then call a mason component (component forms a pdf report and send it by mail). This script should be run by cron. I don't know how to include RT components correctly. While looking at rt-crontool,

Re: [rt-users] Problem in searching date

Hi Alex, I found the cause of this issue. It's not a problem with midnight Sunday or something, it is about the Custom Field. I set the build-in Starts date to Proposed Start Time(GMT), then run Queue = 'ChangeRequest' AND Status != 'Closed' AND Starts 'midnight Sunday before last' , it returns

[rt-users] Saved system search, created tickets

Hello Is there way to create saved system search to search tickets user created? This way creator - is - [me] Regards Tomi -- RT Training - Boston, September 9-10 http://bestpractical.com/training

[rt-users] Include Template in another template

Hey there, I would like to know if there is any possibility to include a template into another one. To clearify what I would like to do: I want to put the name of the company and some other legal information on the bottom of any email that is outgoing, but in case of a change I don't want to

Re: [rt-users] Problem in searching date

On Fri, Sep 05, 2014 at 04:46:35PM +0800, Chrilly Cheng wrote: I found the cause of this issue. It's not a problem with midnight Sunday or something, it is about the Custom Field. I set the build-in Starts date to Proposed Start Time(GMT), then run Queue = 'ChangeRequest' AND Status !=

Re: [rt-users] Saved system search, created tickets

On Fri, Sep 05, 2014 at 11:52:05AM +0300, Tomi Viikari wrote: Is there way to create saved system search to search tickets user created? This way creator - is - [me] Click on the edit tab for My Tickets on the home page and click through to edit the search. You'll see the special

[rt-users] Custom field description.

Hi, I would like to known what's the purpose of « Description » for a Custom Field ? I always see the « Name » of the Custom Field (in the web interface) so that's make the name very ... long. For example if I create a CF with with : name : loca description : Location of the problem I'm

Re: [rt-users] Custom field description.

On Fri, Sep 05, 2014 at 03:37:09PM +0200, Albert Shih wrote: I would like to known what's the purpose of « Description » for a Custom Field ? At this time, it is only used to aid Admins in knowing the purpose of the custom field. Patches to add callbacks to ShowCustomFields and

Re: [rt-users] Include Template in another template

On Fri, Sep 05, 2014 at 01:57:15PM +0200, Tobias H. wrote: I would like to know if there is any possibility to include a template into another one. To clearify what I would like to do: I want to put the name of the company and some other legal information on the bottom of any email that is

[rt-users] Help please ActivityReport extension doesn't work

Help please. Suddenly my Extension ActivityReport stop working. I'm getting: An internal RT error has occurred. Your administrator can find more details in RT's log files. My log file: [24927] [Sat Sep 6 05:27:11 2014] [error]: read_file: could not open file