Thanks Chris for your reply, it works fine now ! Elisabeth
----- Mail original ----- | De: "Christian Loos" <cl...@netcologne.de> | À: elif...@free.fr, rt-users@lists.bestpractical.com | Envoyé: Mercredi 8 Octobre 2014 08:39:02 | Objet: Re: PriorityAsString : Priority and FinalPriority show "unknown" | | Hi Elisabeth, | | if you don't set a InitialPriority on the queue page, the priority of | a | new created ticket is 0. As you didn't defined a mapping for 0 in | PriorityAsString config you get the 'unknown' priority. | | Just add 'Aucun => 0' to your PriorityAsString config and everything | should be fine. | | Chris -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
