Hi,
recently noticed that the RT 4.2 Dashboard E-Mails looks awful in MS
Outlook 2010:
* Ticket list missing styles
* Chart Table missing styles and width set to 100%
Attached some examples from Outlook and Thunderbird.
The problem is that Outlook is munching the styles instead of including
---BeginMessage---
OK, I've been trying with the following condition:
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime();
if ($hour =8 $hour =17) {
$self-SetTemplate(Autoreply);
} elsif ($hour 8 $hour 17) {
$self-SetTemplate(AutoReply-AfterHrs);
}
return 1;
But
---BeginMessage---
The screenshots seemed to be wrong in my last post, but here they are:
http://requesttracker.8502.n7.nabble.com/file/n58872/Screen_Shot_AfterHrs.png
http://requesttracker.8502.n7.nabble.com/file/n58872/Screen_Shot_Autoreply.png
Both Scrips are using the same condition with
Hello Kevin,
The issue is when some who is an adminCC on a support queue then forwards
the ticket email (without removing the ticket number) to a engineering
queue email, expecting only the engineers to see it, but because it still
has the same ticket ID in the subject RT is merging it back to
