Such an elegant solution - thank you.
> This can be done with one ternary operator:
> my $value = $self->TicketObj->FirstCustomFieldValue('RMA Type') eq
> 'Student Withdrawl' ? "RMA-" . $Num : "RMA-" . $Num . $Append;
>
> Some notes:
> - The condition here is: $self->TicketObj->FirstCustomFieldV
Hi,
I work at a support desk currently using RT 4.0.6 on a MySQL server and we need
to switch to RT 4.2.0 on a Oracle Server for fulltext search among other thing.
The database administrators are not very familiar with RT, but they have
successfully upgraded 4.0.6 MySQL to 4.2.0 MySQL on a test
Sorry, yes, that one.
There are some "preview" operations that run the prepare code on the
assumption that nothing will change. In such circumstances, your custom
field would be set even before someone hits the "Update" button. It's
always best not to have the Prepare code make any changes.
The
I was not aware of this.
When you say "Commit box", are you referring to the "Custom action
cleanup code" box?
On Wed, 21 Jan 2015 21:35:47 +
Alex Peters wrote:
> You should move your scrip code from the Prepare box to the Commit
> box. Making changes to tickets in the Prepare stage of
You should move your scrip code from the Prepare box to the Commit box.
Making changes to tickets in the Prepare stage of a transaction can cause
unintended side effects and is not recommended.
On Thu, 22 Jan 2015 2:07 am Kevin Squire wrote:
>
> I have a scrip currently that checks for status ch
What do RT's debug logs show when an email is generated?
On Thu, 22 Jan 2015 2:39 am leandro.gs wrote:
> Hey! I have seen a lot of questions about this, but none of the answers
> helped me with this issue. Here's the problem, I have an external dedicated
> email server and I'm using fetchmail to
On Wed, 21 Jan 2015 12:11:57 -0500 Ryan Whalen
wrote:
> Hello,
>
> Is there a way to export the assets in a catalog to a csv file?
Assets 1.01 added a CSV export.
> If not, is there a way to display specified custom fields in the
> search results? Or see a list of assets with more information t
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On Wed, 21 Jan 2015 09:22:23 + Daniel Schwager
wrote:
> your plugin (1) does not work with RT 4.2.9 and mobile theme (from my
> android). All fields will be shown.
The right place to report bugs in the extension, as the page you linked
explains,
On Jan 21, 2015, at 7:07 AM, Kevin Squire wrote:
>
>
> I have a scrip currently that checks for status change from X--> Y and if
> true, adds an entry to the Custom Field "RMA Num". It adds our RMA number,
> which is really just "RMA-$RT_Ticket_Number"
>
> They have asked me to change the nu
Hello,
Is there a way to export the assets in a catalog to a csv file? If not, is
there a way to display specified custom fields in the search results? Or
see a list of assets with more information than Name, Description, Status,
and Owner?
I didn't see an assets-specific mailing list, please let
Hey! I have seen a lot of questions about this, but none of the answers
helped me with this issue. Here's the problem, I have an external dedicated
email server and I'm using fetchmail to get this emails so RT can proccess
it. RT can send email notifications to the users and I'm trying to do so
usi
I have a scrip currently that checks for status change from X--> Y and if
true, adds an entry to the Custom Field "RMA Num". It adds our RMA number,
which is really just "RMA-$RT_Ticket_Number"
They have asked me to change the number based on another CF "RMA TYPE". If
the RMA type = "Student Wit
Hi Alex,
your plugin (1) does not work with RT 4.2.9 and mobile theme (from my android).
All fields will be shown.
regards
Danny
(1) RT-Extension-CustomField-HideEmptyValues-1.00 -
http://search.cpan.org/~alexmv/RT-Extension-CustomField-HideEmptyValues-1.00/
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