Re: [rt-users] Warning in the articles overview page

[Aaron McCormack]

Cris, 

Which version did you upgrade from?

Have you created classes?  It sounds like that might be the underlying problem.

Classes are similar to queues for Tickets to organize the articles -- 
http://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Classes

Aaron







  

[rt-users] Warning in the articles overview page

[Guadagnino Cristiano]

After upgrading to 4.2.9 *and* a subsequent deep reconfiguration of our groups, 
queues and group rights, we have this warning whenever we access the article 
overview page:



Setup needed



Before Articles can be used, your RT administrator must create 
Classeshttp://rtbkd.prod.bkd/Admin/Articles/, apply Article custom fields to 
them, and grant users rights on the classes and CFs.


An introduction to getting started with 
articleshttp://bestpractical.com/rt/docs/4.2/customizing/articles_introduction.html
 is available from Best Practical's online 
documentationhttp://bestpractical.com/rt/docs/4.2/.


I have lost days looking for the problem in our configuration, without finding 
anyhting wrong. Actually, I can see and edit articles without problems.

What exactly is that triggers this warning?

Thank you in advance
Cris