Re: [rt-users] RT customize SendEmail.pm

2015-01-30 Thread Sternberger, Sven
Hi! - Ursprüngliche Mail - Von: k...@rice.edu on message details. I do not understand what you mean by: if the mail is originated by the RT, we will reroute the mail to the mailadresses of the queue members. This gives you simple way to send mail from queue_a to all members of

Re: [rt-users] RT customize SendEmail.pm

2015-01-30 Thread k...@rice.edu
On Fri, Jan 30, 2015 at 11:01:36AM +0100, Sternberger, Sven wrote: Hello! - Ursprüngliche Mail - Von: k...@rice.edu That sounds like a really, really bad idea. This is a great way to start a mail loop, having a program Email itself. Why are you trying to do this? all emails to

Re: [rt-users] RT customize SendEmail.pm

2015-01-30 Thread Sternberger, Sven
Hello! - Ursprüngliche Mail - Von: k...@rice.edu That sounds like a really, really bad idea. This is a great way to start a mail loop, having a program Email itself. Why are you trying to do this? all emails to RT will be filtered with procmail, if the mail is originated by the RT, we

Re: [rt-users] Retrieving information from RT-database

2015-01-30 Thread Sternberger, Sven
Hi! a simple way is to use the commandline interface /opt/rt4/bin/rt ls -t user - gives you a list of all user /opt/rt4/bin/rt show user/123456 - gives you all information about user with the id 123456 the interface utilize the rest interface, which is much easier to use than the perl api

Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-30 Thread Jasper Olbrich
On 01/29/2015 11:52 PM, Kevin Falcone wrote: On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote: On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich jasper.olbr...@students.uni-marburg.de wrote: Is it possible to suppress the status change from open to resolved with a scrip or to

Re: [rt-users] XLS report failure

2015-01-30 Thread Emmanuel Lacour
Le 29/01/2015 22:01, Boris Epstein a écrit : Thanks for your help Alex! Do you know if there are any DB changes involved? no, this extension just format standard RT search results, it doesn't change anything on DB side. -- Easter-eggs Spécialiste GNU/Linux

[rt-users] Change queue only

2015-01-30 Thread Bartosz Maciejewski
Is there a way to only change queue but not see it in summary? Example: User have rights only to this queues that was assigned to, lets say A, B, C. Sometimes ticket arrives that should be in queue D or E, but is registered in A or B or C. To not confuse user ideal solution will be that user in

[rt-users] custom Template on Create Autoreply to Requestor for spicified queue

2015-01-30 Thread Eierschmalz, Bernhard
Hello, by default there is a global scrip called on create autoreply to requestor which uses one defined template. I would like to use a different template for one special queue. How can I do this? Mit freundlichen Grüßen, Best regards, Bernhard Eierschmalz IT Tel. +49 8223 4002-39 Fax +49

Re: [rt-users] custom Template on Create Autoreply to Requestor for spicified queue

2015-01-30 Thread Alex Peters
Create a queue-specific template with the same name as referenced by the scrip. The scrip will then use the queue's template when dealing with that queue. On 30 Jan 2015 9:57 pm, Eierschmalz, Bernhard bernhard.eierschm...@scheppach.com wrote: Hello, by default there is a global scrip