Upgrading in stages did solve the problem. I downloaded version 3.9.7
which is the version Lifecycle was introduced. Upgrading using this
version and then upgrading using the latest version of the code completed
without errors. From the log I believe I am now on 4.2.10.
I'll back up and
On Fri, 6 Feb 2015 13:44:06 -0500 Joshua Lansford
joshua.lansf...@laserlinc.com wrote:
Ok. So I have done some additional investigation and here is what I have
found. The new Queues table has two new fields named Lifecycle and
SubjectTag. Lifecycle field is accessed in the RT::Init which is
On 5 Feb 2015, at 10:07, Lewis, Valerie wrote:
I have recently become one of the campus administrators for our RT
system. As a result, I am fielding a lot of requests from staff for
privledges to different queues. One in particular is a director
within IT wanting to be admin for queues that
Both templates contain RT-Send-Attachment: yes as second row.
Yesterday I did some more experiments, unfortunately without success.
Cris
On 04/02/2015 20:03, Alex Vandiver wrote:
On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
Thank you Alex,
so
Hello.
I am trying to upgrade from 3.8.11 to stable and make upgrade-database is
bombing. The error message is
=
9449] [Thu Feb 5 19:23:36 2015] [critical]: DBD::mysql::db
selectcol_arrayref failed: Unknown column 'main.Lifecycle' in 'field list'
at
On 02/06/2015 06:32 AM, Guadagnino Cristiano wrote:
Both templates contain RT-Send-Attachment: yes as second row.
Yesterday I did some more experiments, unfortunately without success.
Cris
On 04/02/2015 20:03, Alex Vandiver wrote:
On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano
Jeff, thank you for your reply.
My templates have not been varied in the last couple of years.
Anyway, here is my correspondence template (which is working):
Content-Type: text/html
RT-Attach-Message: yes
From: {
my $u = $Transaction-CreatorObj;
my $a =
Arnaud,
You need to make sure the scrips are running in the right sequence. You
do this by setting the execution to transaction batch and give them
names that ensure the correct sequence.
Kenn
Sent from my Windows PhoneFrom: Arnaud Abélard
Sent: 2/6/2015 8:29 AM
To:
Hello,
I have a working instance of RT 4.2.9. Everything has been running as
expected for years (started with RT 3.8). I have a few queues that use
custom fields. Upon the creation of a new ticket, a mail is sent to the
queue administrator with the list of the queue's custom fields and their
Ok. So I have done some additional investigation and here is what I have
found. The new Queues table has two new fields named Lifecycle and
SubjectTag. Lifecycle field is accessed in the RT::Init which is called at
the top of action_insert before it can do the insert portion of the first
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