Re: [rt-users] Set priority - On queue change

Hi Kenneth, Thanks for the suggestion. Would you have a script that would be able to do this that I could test ? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Set-priority-On-queue-change-tp59579p59583.html Sent from the Request Tracker - User mailing list

[rt-users] fail2ban With RT

Good Day, I am soon going to be exposing my RT instance on a public IP. It currently requires VPN access, but users have asked for this to be changed. As a result, I am trying to implement fail2ban, but am running into some issues. I'm wondering if anyone else has successfully done this.

Re: [rt-users] Prevent users from making Comments on tickets

I believe that a user will unconditionally have commenting ability if they also have the ModifyTicket right, regardless of the state of their CommentOnTicket right. You might be able to swap out ModifyTicket and use some finer-grained rights in its place, depending on what modifications end users

Re: [rt-users] Prevent users from adding CC's and AdminCC's to tickets

From the v4.2.7 code, I'm interpreting these rules: 1. Add/remove anyone if the user has the ModifyTicket right. 2. Only add/remove self as AdminCc if the user has the WatchAsAdminCc right. 3. Only add/remove self as Cc/Requestor if the user has the Watch right. The logic is probably

Re: [rt-users] Prevent users from making Comments on tickets

Hi, You might be able to swap out ModifyTicket and use some finer-grained rights in its place, depending on what modifications end users actually need to make. what are the equivalent (separate) rights for ModifyTicket? regards Danny From: rt-users

[rt-users] Restoring from backup - admins lost privileges

I had to restore my MySQL database from a backup. Once I restored the RT database, the privileged users no longer had rights. I found the below snippets to remove/add super user to my account and verify privileged users, but they are stuck in self-service mode. How do I get the rights returned

[rt-users] Prevent users from adding CC's and AdminCC's to tickets

What permissions do I need to remove/enable to prevent users from modifying the CC/AdminCC lists (more specifically the AdminCC list). The audit trail of when people being added removed is helpful, but I'd like to prevent it outright. Stephen J. Cena Supervisor/Systems Administrator - MIS/IT

[rt-users] Prevent users from making Comments on tickets

I'm in the process of locking down end-user permissions in our RT install. We want it set up so that users can only do Reply, and Admins can use Comment and Reply. At present, my end user can't see a Comment in a ticket, or an attachment made with a Comment. However, if the user emails the