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I'm trying to use HTML templates to make responding to tickets easier for my
users. I'm having a problem creating a link to generate an email. The code I
have is:
trtdYou have the ability to a
href=mailto:{$Ticket-QueueObj-CorrespondAddress}?subject=[{$Ticket-QueueObj-SubjectTag
|| $rtname}
Thanks to Alex Peters, Daniel Schwager, and Kenneth Crocker for their input on
my question. I'm going to take a look at the book sections Kenneth sent (I've
purchased the book), and go over the permissions as all have suggested. What's
killing me right now is I only have the production system
I'm trying to do a very simple query: Send notice on all tickets older than 2
hours. I can not get the notification to work per the documentation.
Query:
/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg Owner =
'Nobody' AND Status = 'new' AND Created '2 hours ago'
I suspect that you need to escape the special characters in your subject
value. I've used this with success:
a href=mailto:x...@yyy.zzz?subject={
require URI::Escape;
URI::Escape::uri_escape(sprintf(
'Re: [XXX #%s] %s',
$Ticket-id,
$Ticket-Subject
))
}Update this ticket via
ModifyTicket is not a strict combination of other rights. I believe that
without ModifyTicket, you must experiment to determine which rights provide
the correct behaviour for your needs.
On 13 February 2015 at 17:52, Daniel Schwager daniel.schwa...@dtnet.de
wrote:
Hi,
You might be able
