[rt-users] [Solved] rt-shredder problems
The problem is a entry in Links with the Target NULL so delete from Links where Target is NULL; helped - Ursprüngliche Mail - Von: Sternberger, Sven sven.sternber...@desy.de An: rt-users rt-users@lists.bestpractical.com Gesendet: Montag, 9. Februar 2015 15:16:46 Betreff: [rt-users] rt-shredder problems Hello! i have a cron job which purges deleted tickets if they are older than 6 month. this worked for quite a long time but for a week I get an error message Tickets will be deleted nevertheless. I also ran rt-validator. Message: Couldn't wipeout object: Can't call method IsLocal on an undefined value at /opt/rt4/sbin/../lib/RT/URI.pm line 262. This is my cmd line: /opt/rt4/sbin/rt-shredder --force --sqldump /tmp/backup.ticket6 --plugin Tickets=query,Status ='deleted' AND LastUpdated '-6 Month';limit,100 Any idea what is going wrong regards Sven Sternberger System Engineer Tel.: 040/8998-4397 DESY IT
Re: [rt-users] local directory customization ignored for ShowSummary ?
Am 11.02.2015 um 18:23 schrieb Arnaud Abélard: I created the new directory path /opt/rt4/local/share/html/Ticket/Elements/ and copied there the original file /opt/rt4/share/html/Ticket/Elements/ShowSummary. Made my change, cleared the mason cache, restarted apache and the changes are just ignored. The correct path for your modified file is: /opt/rt4/local/html/Ticket/Elements/ShowSummary Chris
[rt-users] _Safely_ adding watchers from Cc
Hi all, I need to add Cc's from incoming emails as watchers to the created tickets. I have already tried the ParseNewMessageForTicketCcs http://requesttracker.wikia.com/wiki/ParseNewMessageForTicketCcs config option, but the result was an epic mail loop when somebody happened to send a Christmas greeting to some thousand of Cc: emails. Is there a safer way to achieve that? Something like 'do not send any emails when creating tickets, just when somebody comments'. There are many queues in our RT, so I do not exactly want to redo shared scrips for all queues, but so far that's is the only option I can think of. Any ideas? Ed.
