Hello list,
I'm having trouble finding a pattern but sometimes the AdminCC notification
email goes out, and sometimes it does not.
The 'On Create Autoreply To Requestors' always seems to be emailed correctly.
It's just the AdminCC email that doesn't seem to go out properly.
Could anyone kindly
On Thu, Apr 09, 2015 at 12:34:33PM +, Daniel Moore wrote:
Hello,
I have an issue where we keep getting emails for ONE particular email that
says Cannot load a valid user.
I have already added this user into RT. I have even deleted and re-added
him (I deleted it from the SQL database
We have this same issue. I have track down the issue to the fact that the
email address has mixed case somewhere in the address. To solve it, I have to
manually the user so the name is all lower case and the email address matches
the incoming email address.
I did at one point have an open
You can fix the CanonicalizeEmailAddress function to handle the fact that
their are case differences and select the correct address to use in those
cases.
Regards,
Ken
On Thu, Apr 09, 2015 at 02:32:52PM +, Bryon Baker wrote:
We have this same issue. I have track down the issue to the fact
Hi
I'm sure there's a problem with my template. Can anyone point it out to
me? The attachments seem to be added to the mail if I view the mail
source - but I cannot see them in most mail clients (Thunderbird in
particular)
This only happened when I recently a) upgraded from 4.2.2 to 4.2.10, and
Hello,
I have an issue where we keep getting emails for ONE particular email that says
Cannot load a valid user.
I have already added this user into RT. I have even deleted and re-added him
(I deleted it from the SQL database and ensured no reference to it all was in
RT). He is back in the
I was able to walk back some of the errors but not all. At one point
I was able to get tickets created with the only issue being the
'Finance approval' as they would never have permissions or the ability
to view the tickets. Any guidance would be great.
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