Re: [rt-users] Cannot Login to RT

2015-04-17 Thread Aaron Guise
Most common cause of this error I find is when I have made typo in RT_SiteConfig like forgetting a semi-colon or comma. You will need to look in the web server logs for the actual cause as others before me indicated. -- Regards, Aaron On Sat, 18 Apr 2015 at 4:37 am Sam Maher wrote: > Hi, > > I

Re: [rt-users] Cannot Login to RT

2015-04-17 Thread Sam Maher
Hi, Is this a fresh install or have you updated the server? If so it might be a problem with the virtual hosts. I had this problem and can't remember what I changed. I will have a dig when I'm next at a computer. Also looking in the apache logs might have the answer. Sam Sam Maher - IT Tec

Re: [rt-users] Cannot Login to RT

2015-04-17 Thread Landon Stewart
Hi Lorraine, Before anyone can provide any useful answer to this I think we'd need more details from you. Where did you look for the log files before giving up on finding them? Did you check the RT_SiteConfig.pm file to see where logging is supposed to be going and then check there? Did you

Re: [rt-users] Ticket history view: toggle all, comments / correspondence

2015-04-17 Thread Karres, Dean
Thanks to all, I was confused by the documentation. I was expecting to see some sort of toggle controls on the various ticket history displays that would expand/collapse or show/hide the various elements in the display. It is now clear that this is a user preference change. Cheers

[rt-users] Assets Extension 1.04 and Links

2015-04-17 Thread Peter Viskup
Hi all, would like to ask you how to work with the links for asset entry. At the moment - after default installation - the search for asset links is searching in tickets only. I discovered using 'asset:' prefix I am able to link two assets. Is there some way to let that form searching in assets by

[rt-users] Cannot Login to RT

2015-04-17 Thread Lorraine Johnson
Hello, I try logging into my RT and I get this error " An internal RT error has occurred. Your administrator can find more details in RT's log files." I seem not to find the RT log files. Please help