Re: [rt-users] How to make a field mandatory
When setting up a Custom Field there is a section called VALIDATION – you can make a field mandatory there. Regards Sally Ainsley | Lifecycle Software | From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of ABD EL MALEK BOUBARNOUS Sent: 27 April 2015 11:14 To: rt-users@lists.bestpractical.com Subject: [rt-users] How to make a field mandatory Hello everyone, I would like to know how to make a field mandatory in RT, custom field for instance. Thanks in advance,
[rt-users] How to make a field mandatory
Hello everyone, I would like to know how to make a field mandatory in RT, custom field for instance. Thanks in advance,
[rt-users] Editing the translation
Hi everyone, I am using RT 4.2.9 with the frensh translation and I would like to know witch file I should edit to modify some expressions in the translation with the ones I like. Thanks in advance,
Re: [rt-users] How to make a field mandatory
See http://blog.bestpractical.com/2013/03/new-rt-extension-for-making-fields-mandatory-on-status-transitions.html On 4/27/2015 6:36 AM, ABD EL MALEK BOUBARNOUS wrote: Thank you Sally for your answer, When chosing (?#Mandatory) as a value in the VALIDATION section of the custom field, it actually become mandatory, but the message that appears in the form says something like that : Field must match the mandary field, Is there a possibility to customise that message to be some like 'Mandatory field' Best regards, 2015-04-27 11:29 GMT+01:00 Sally Ainsley sally.ains...@lifecycle-software.com mailto:sally.ains...@lifecycle-software.com: When setting up a Custom Field there is a section called VALIDATION – you can make a field mandatory there. __ __ Regards __ __ Sally Ainsley | Lifecycle Software | __ __ *From:*rt-users [mailto:rt-users-boun...@lists.bestpractical.com mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *ABD EL MALEK BOUBARNOUS *Sent:* 27 April 2015 11:14 *To:* rt-users@lists.bestpractical.com mailto:rt-users@lists.bestpractical.com *Subject:* [rt-users] How to make a field mandatory __ __ Hello everyone, I would like to know how to make a field mandatory in RT, custom field for instance. Thanks in advance, -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02
Re: [rt-users] Editing the translation
Should work to copy file /opt/rt4/share/po/fr.po to /opt/rt4/local/po/ and edit the local copy. -- Peter On Mon, Apr 27, 2015 at 2:55 PM, ABD EL MALEK BOUBARNOUS abdelmalekboubarn...@student.emi.ac.ma wrote: Hi everyone, I am using RT 4.2.9 with the frensh translation and I would like to know witch file I should edit to modify some expressions in the translation with the ones I like. Thanks in advance,
[rt-users] Optimization for Outlook HTML
We've recently upgraded RT from the version in our old distro (3.8.7) to 4.2.10 (incidentally moving from Ubuntu 10.04 to 14.04). First things first: Plain text messaging is flawless. Set $PreferRichText to 0 and use the plain text templates, everything just works. We were using plain text on the old install, and we're ok with keeping it indefinitely. We're a small IT group within the University. The University became an Exchange shop a few years ago, so 90% of our clients are using Outlook 2010 or 2013. Set $PreferRichText to 1, enable the HTML templates, and the Outlook HTML becomes obvious by way of the extra blank lines in both the outgoing email messages and when viewing tickets through the web interface. I'm well aware of the cause - Outlook uses paragraphs (P) instead of line breaks (BR) when the user hits Enter. I'm aware of the multiple methods to correct for this on the client side; unfortunately, we're not in a position to mandate how people compose email. Has anyone been able to sanitize Outlook HTML to eliminate the extra whitespace? Either through RT itself or by manipulating the message via procmail prior to handing it to rt-mailgate? $CheckMoreMSMailHeaders doesn't help since the problem is in the HTML rather than the plain text. Likewise, I installed and tried all the HTML parsers (explicitly setting $HTMLFormatter) without success, presumably because that's for converting HTML to plain. I also tried installing HTML::Gumbo, just in case the HTML sanitization applied to more than just tables. Thanks in advance for any tips for handling this!
