Hi, you will probably find what you need by looking at the source code of my RTChecker project. Look here: https://www.assembla.com/spaces/rtcheckerv2 Hope this helps Cris On 05/01/2015 04:39 PM, Tim Elkin wrote: Our goal is to create a Ticket in RT using VBA using the WinHttpRequest object.
Hi everyone, On ticket creation I would like to freeze the requestor field to be set to the user's email, RT does it by the default but let the field modifiable by the user and they can put any mail address there so I would like to freeze that field. anyone have an idea how I can do that ?
Hi, I think you should look at the rights granted in your queue. I guess that remove the right to modify ticket should help. To be sure about what to do and know the properties of each rights, I suggest you to read the documentation here :
Hi all, just setup RT with Articles and CF type of wikitext. Unfortunately the value of this CF is not decoded to HTML and shown as is in DB. Example: Database entry: === General rules === Always create OS filesystem on separate disks. is shown without heading formatting and with all the '='
On Fri, May 01, 2015 at 05:53:58PM +0200, Emmanuel Dreyfus wrote: PostgreSQL 9.4.1. And p5-DBD-postgresql-3.5.1 was missing in my list. I may be able to debug some of it, but I would need some hints: where is the attachment supposed to be converted into quited-printable? It happens through
I have not yet deployed RT, and am spending time studying it before I do so. There are many questions at this stage, but beyond what I have found in the docs: 1. Is there some documentation on how to set up multiple queues? Our university has several different offices that need separate queues,
Hi Geico, 1. Is there some documentation on how to set up multiple queues? Our university has several different offices that need separate queues, and while allusions are made to queues and associated lifecycles, I could not find much on how to set up independent queues in the first place.