Re: [rt-users] charset troubles

2015-05-10 Thread Emmanuel Dreyfus
Emmanuel Dreyfus m...@netbsd.org wrote:

 After upgrading to RT 4.2.10, the problem vanished when updating tickets
 on the web interface, but it still exists when creating a new ticket
 from the web interface.

The problem is still there with RT 4.2.11.
Hints on how to fix it would be welcome.

-- 
Emmanuel Dreyfus
http://hcpnet.free.fr/pubz
m...@netbsd.org


[rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-10 Thread Rabin Yasharzadehe
First mail looks like this,

Sun May 10 12:27:14 2015: Request 242534 was acted upon.
 Transaction: Given to rabin by X
 Queue: sandbox
 Subject: *(No subject given)*
 Owner: rabin
 Requestors: rabin
 Status: new
 Ticket: https://rt


​the 2nd mail notification look like this,

Sun May 10 12:27:14 2015: Request 242534 was acted upon.
 Transaction: Owner set to rabin by X
 Queue: sandbox
 Subject: *(No subject given)*
 Owner: rabin
 Requestors: rabin
 Status: new
 Ticket: https://rt


​why is that ? ​


​current RT version = 4.2.10
installed from source on ubuntu 12.04​


--
Rabin


Re: [rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-10 Thread Bill Cole

On 10 May 2015, at 5:41, Rabin Yasharzadehe wrote:


First mail looks like this,

Sun May 10 12:27:14 2015: Request 242534 was acted upon.

Transaction: Given to rabin by X
Queue: sandbox
Subject: *(No subject given)*
Owner: rabin
Requestors: rabin
Status: new
Ticket: https://rt



​the 2nd mail notification look like this,

Sun May 10 12:27:14 2015: Request 242534 was acted upon.

Transaction: Owner set to rabin by X
Queue: sandbox
Subject: *(No subject given)*
Owner: rabin
Requestors: rabin
Status: new
Ticket: https://rt



​why is that ? ​


You have 2 different scrips being triggered by the same transaction. You 
can find which scrip is sending which message by looking at the 
Message-Id header. An example from my system:


Message-ID: rt-4.2.9-96149-1430920514-473.15045-118-0@[rt hostname]

That's: rt-version-Trans-EpochSec-msecs-Ticket-Scrip-MailSeq@hostname